Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Malcolm McLeodMalcolm McLeod 

AVG Ultimate Console Problems

I finally managed to upgrade to AVG Ultimate with the help of tech support and it seemed to be working okay on my Windows 10 PC. I also have my mobile phone and a tablet included on the console network. I have run scans on my android devices and all seems well there. However, when I go onto the console both devices are showing a warning that no scans have been carried out and that there is no anti-theft protection when this is not the case. If I open the antivirus it says IN PROGRESS and Last scan : Not run yet. Anybody else with this problem? 
Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Malcolm,
We are sorry that AVG Zen shows that scan has not ran in Android device. Please try to repair AVG Zen in the PC using below instrctions and check if it resolves your issue.
Here are the instructions:
1. Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
2. Open (Programs) -> Programs and Features, or Add or Remove Programs.
3. Select 'AVG' in the list of programs.
4. Click the Change or Change/Remove button.
5. Select Repair.
Please update the status after repairing AVG Zen so that we can assist you better.
Thank you.
Malcolm McLeodMalcolm McLeod
I had already done that and it didn't help. The tablet now seems have sorted itself out but one phone says the last scan was 2 months ago and  the virus updates were 2 months ago, which isn't the case. The other phone is now reporting the last scan to have been 6 hours ago which is now correct but it is showing anti-theft as not protected which is not the case. I guess I shall have to wait and see if time sorts it out. Not very good though.
 
Abirami ShanmugamAbirami Shanmugam (Avast)
Malcolm,
We are sorry to hear that. We have escalated your issue to our senior team and you will be notified soon regarding this. Please try to check this thread regularly to know further updates.
Thank you.
KarthikeyanKarthikeyan (Foundever) 
Hello Malcolm,
We have emailed you a link to collect error logs from your computer. Please collect the logs from the computer that has the issue. This will be analysed by the senior team and contact you soon through email.
Thank you
Ask a question
Struggling with non-AVG technology? We can fix that, too!