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Rob ElsRob Els 

AVG expiration

Hi

I purchased the AVG Ultimate last year and today my laptop says that AVG is the FREE version, but the other PC's on the ZEN network is still on the PRO version. How can I check when the license will expire? I tried logging in and checking there, but there is only a "next billing date".
Please help me

Thank you :)
Best Answer chosen by Rob Els
Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Rob,
We are sorry that your AVG Ultimate has downgraded to AVG Free Anti virus in your PC. We have checked your account and it seems that you have purchased AVG Ultimate multidevice (1 year subscription) good till 6/8/2018. So please try to reactivate AVG Ultimate using the steps provided in this article http://avgread.me/1HOjOxZ .
Please get back to us for further assistance regarding AVG.
Thank you.

All Answers

Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Rob,
We are sorry that your AVG Ultimate has downgraded to AVG Free Anti virus in your PC. We have checked your account and it seems that you have purchased AVG Ultimate multidevice (1 year subscription) good till 6/8/2018. So please try to reactivate AVG Ultimate using the steps provided in this article http://avgread.me/1HOjOxZ .
Please get back to us for further assistance regarding AVG.
Thank you.
This was selected as the best answer
Rob ElsRob Els

Thank you for replying so swiftly Abirami! I followed your steps and it worked! I really appreciate your good support!

Have a great day! :)

Abirami ShanmugamAbirami Shanmugam (Avast)
Rob,
We are glad to know that you have successfully activated AVG Ultimate in your PC. We appreciate your efforts.
Please feel free to get back to us for further assistance regarding AVG.
Thank you.
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