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Dale HoppeDale Hoppe 

Cannot go back to free version screen

Have the free version but keep getting a screen to upgrade to a pay version and cannot get back to my free version screen. Tried uninstalling and reinstalling and keep getting the same result.

Any suggestions?
Best Answer chosen by Dale Hoppe
Dale HoppeDale Hoppe
Did all that (AVG Remover, AVG Clear, Reinstalled AVG Free). Still Getting the same thing.
Getting very frustrated. Is it time to look for a new AV product?

All Answers

KarthikeyanKarthikeyan (AVG Technologies) 
Hello Dale,

I am sorry to hear that. Please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG window that prompts to upgrade in your computer. I can check the same and provide you a best solution for this.
Dale HoppeDale Hoppe
Who do I send the email to with the screenshot attachment?
Dale HoppeDale Hoppe
Who do I send the email to with the screen shot attachment?
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Dale,

Please attach the screenshot in this community post. So, I can check the same and assist you further.
Alan BinchAlan Binch
Dale, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Dale HoppeDale Hoppe
Any response yet based on the screenshot that I forwarded?
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Dale,

I have not received any screenshot from your end. Please resend the screenshot, so we can check the same and assist you further.
Dale HoppeDale Hoppe
Will try and attach the screenshot here. Also sent it via an email message.User-added image
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for providing the screenshot, Dale.
I request you to reinstall the AVG program using the removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
To install AVG Antivirus free please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
NOTE: During the installation please select only "Basic Protection" and complete the installation.
Keep us informed about the status.
Dale HoppeDale Hoppe
Did all that (AVG Remover, AVG Clear, Reinstalled AVG Free). Still Getting the same thing.
Getting very frustrated. Is it time to look for a new AV product?
This was selected as the best answer
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Dale,

I am sorry to hear that the issue persists. I have emailed you the steps to collect error logs from your computer. Please send us the log files and this will be analysed by the senior team and soon contact you with a solution.
Dale HoppeDale Hoppe
Followed your instructions and forwarded the information as you requested.
KarthikeyanKarthikeyan (AVG Technologies) 
Thank you, Dale. We have successfully received the logs and have escalated the case to senior team. They will analyze the logs and soon contact you through email.
Teresa FlinchumTeresa Flinchum
I'm sorry to intrude in your conversation. I came to this looking for answeres I have the same problem tonight I have deleted AVG Free because it has exspired. Know I have no protection. When I download the Free protection again everytime it says Exspired. I have always had AVG and getting to the point Dale was at about having to find another protection. Please help Karthikeyah
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Teresa,

I am sorry to know that you are facing the same issue.
Did you use the removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product and installed AVG Antivirus free once?
Teresa FlinchumTeresa Flinchum
Ok I have used the removal tools and the clear. The next step is to instal a AVG product. It gives me links to the unlimited and the ultimate. Do you have a good link to the AVG Free. Also one that last longer than 30 days so I don't have to go through this every 30 days. Cause what happens is my computer goes unprotected several days each time. A few years ago I use to have one that lasted longer, but no longer have that pc. Then is I get where I can have a paid subscription I can get it from the Avg Free. Thank you so much for your help I'm so close. 
Alan BinchAlan Binch
@ Teresa Flinchum
Teresa, Quote "Do you have a good link to the AVG Free".. Have a look @ this AVG webpaage (https://www.avg.com/en-ww/download.prd-gsr-free).
AVG Guru
Alan BinchAlan Binch
Also user Teresa Flinchum has posted their own topic (https://support.avg.com/answers?id=906b0000000DuCXAA0).
AVG Guru
Dale HoppeDale Hoppe
I downloaded and installed Antivirus_Free_1896.exe. Does this mean anything?
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Dale,
I apologize for the delayed response. Please be informed that it's just the name of the installation file and different download locations may have different numbers (e.g. file name in the download center will be different from the one on product page). The important thing is that file was freshly downloaded. Hence AVG will be updated during or after installation.
Thank you.
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