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Krasimir MinevKrasimir Minev 

Resident Shield - Functionality

Hello,

Is the Resident Shield the always-active component that constantly scans the machine for changes in files ?
What if its disabled ? Is there any other scan that monitors or manual Full scan is needed ?
Balasubramanian SBalasubramanian S (Avast) 
Hello Krasimir,

Yes, AVG Resident Shield will always be running on the background.
The Resident Shield service is a part of the Computer component of AVG and scans files as they are copied,
opened, or saved.
When a virus or any kind of threat is detected, you will be warned immediately.
Disabling it causes high chance of vulnerability for PC.
If you perform full computer scan it will obviously check for suspicious activity and infected files, however resident shield protection is continuous monitor for your PC.
Krasimir MinevKrasimir Minev
Hi Bala,

Are you aware of recent false-positive, where Resident Shield quarantines rundll32.exe in C:\Windows\SysWOW64\rundll32.exe ?
Balasubramanian SBalasubramanian S (Avast) 
Yes, Krasimir. I am aware of the false positive rundll32.exe threat detection.
It is fixed now and please perform the virus definition updates to check whether the issue persists.
Krasimir MinevKrasimir Minev
What was the reason for it ? On the details on the alert i see CCleaner Agent path ?

Thank you for Resident Shield details.
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome.
The false positive can be due to various reasons. To get the exact reason, I have to escalate to developers team, shall I proceed with that?
Krasimir MinevKrasimir Minev
Sure, lets get to the bottom of this too.
Thank you.
Balasubramanian SBalasubramanian S (Avast) 
Thank you for confirming it.
I have forwarded the case to senior technical team to get suggestion.
Please keep checking the post to know about the status.
AvinashAvinash (Avast) 
Krasimir,
Appreciate your patience. The reason for the detection was AVG detected a part of the file code falsely. However, I would like to confirm that this issue is fixed now.
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