Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Steve ShannonSteve Shannon 

AVG free blocks some web sites

Recently AVG free (on windows Vista) will not allow me to open Medicare.gov web site. (and others)

If I turn off AVG free, everything works fine.

The problem does NOT effect Windows 10

The problem started a few weeks ago when I noticed the following web site will not load.

https://www.medicare.gov/nursinghomecompare/search.html?

AVG (Vista) free also blocks me from:
1. My banking web site login page.
2. Many AVG support sites

 
Best Answer chosen by Steve Shannon
Alok KumarAlok Kumar (Avast)
You're welcome Steve,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.

All Answers

Alok KumarAlok Kumar (Avast)
Hello Steve,
I'm sorry to hear about this. Please disable AVG Online Shield (Open AVG Free Antivirus > menu > settings > components) and check if you can access your bank website. If yes, then please uninstall Online Shield alone, reinstall it and check if you can access your website.
Best regards,
Alok.
Steve ShannonSteve Shannon
This worked perfectly.  Thanks for the prompt response.
 
Alok KumarAlok Kumar (Avast)
You're welcome Steve,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.
This was selected as the best answer
vlct .....vlct .....
This same problem started on 3 computers I have a few weeks ago for me also, all running VISTA,
The solution I found is, 
Open AVG Free Antivirus > menu > settings > components > Online Shield > uncheck ' Enable HTTPS scanning'.

I installed AVAST on one of my VISTA comps and it had the same problem, unchecking ' Enable HTTPS scanning' also fixed the problem in AVAST, 
AVAST has found a solution for this problem as all is good now with  HTTPS scanning box ticked again.

Im not sure if AVAST is aware that there other product 'AVG 'has this same problem with comps running VISTA.???










 
Alan BinchAlan Binch
@ vlct .....
Vict, Quote "Im not sure if AVAST is aware that there other product 'AVG 'has this same problem with comps running VISTA.???".. You may want to post here (https://forum.avast.com/).
AVG Guru
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello vlct,

I apologize for the inconvenience. Unchecking the ' Enable HTTPS scanning' option is not a permanent solution. To analyze the root cause of the issue, please submit the website URL to us for analysis https://www.avg.com/submit-sample.

Thank you.
vlct .....vlct .....
This problem has already been posted at (forum.avast.com,) many times and Avast has fixed the problem, But it hasn't been fixed with AVG even though Avast and AVG are the same company??
vlct .....vlct .....
@Bhuvaneswari Vairavan

Yes I know this isn't a permanent solution, This is a known problem with computers running Vista with a recent Avast and AVG update as of about 4 weeks ago, But Avast has fixed it now, does AVG know about this same problem??
 
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
@Vlct, yes we know about this problem and our product management are working on this. If you could submit the form it would be more helpful to us to analyze the issue and fix it.
vlct .....vlct .....
Here are some web sites that are affected,
https://au.yahoo.com/   https://www.gumtree.com.au/  https://www.formula1.com/

Why not ask Avast how they fixed it? Isn't Avast and AVG the same company??

 
Shankara MoorthyShankara Moorthy (Sitel)
@Vlct, AVG and Avast use the same virus definitions. In case the mentioned websites are no longer blocked by Avast, it shouldn't be blocked by AVG as well. Since, those website are blocked by AVG on your computer, we may need additional information. Please get in touch with our chat team at  https://support.avg.com/support_sales?l=en to get further assistance. When chatting with the technician, you can provide the case number 05025442.

Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!