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I regret for the inconvenience caused. Please let us know the version of AVG Internet Security that is installed in your PC. To know the version, please go to control panel of your PC and check the version of AVG Internet Security from the list of installed programs.
If possible, please help us by providing the screenshot of AVG threat detection pop up to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
AVG Guru
Same problem here...
I am sorry to know that you are facing the same issue.
Are you using the free, trial or paid version of AVG Internet Security?
If you are using the trial or paid version then please contact our technical chat support using this link: https://support.avg.com/support_tech_chat?l=en to get further assistance.
If it is free version, please reply back here.
Thank you.
Since you are paid user, please contact our technical chat support using this link: https://support.avg.com/support_tech_chat?l=en to get the issue resolved quickly.
今年5月のRansomware Pandemicの時に感染し、以来私も同じ現象を確認しています。
このvirusはwindows起動直後に動作し(おそらくrootcuit付近に存在している)、
一定時間おきにre-activationするタイプの挙動を確認しています。
AVGではwindows起動直後の挙動についてはブロックし削除できているのですが、
re-activationした際の挙動についてはrootcuitにファイル(もしくはディレクトリ)がgenerateされるため
削除できず、根本的解決には至っておりません。
AVG Technologies様、どうか根本的解決の方法をご教示願えますでしょうか。
よろしくお願い致します。
Sorry, but we don't speak your language. Please visit https://support.avg.com/ for more help or respond back in English.
Thank you.
Fume, This Community is basically English language.. Query translation....
[Japanese to English]
I was infected at the time of Ransomware Pandemic this May, and since then I have confirmed the same phenomenon.
This virus works immediately after starting Windows (probably existing near rootcuit),
We are confirming the type of behavior that re-activates at regular time intervals.
In AVG, I can block and delete the behavior immediately after starting Windows,
Since the file (or directory) is generated in rootcuit for the behavior when re-activation
It can not be deleted, and it has not reached a fundamental solution.
Would you please teach AVG Technologies how to fundamentally solve it?
Thank you.
AVG Guru
I regret for the inconvenience caused. From the screenshot, I see that you are using 2016 version of AVG Free Antivirus in your PC. Please be informed that we are performing a major migration from 2016 to 2017 version.
We are performing this has mandatory update and planning to maintain the 2017 as a standard version. Hence please remove AVG 2016 version as per the steps mentioned in this article ( http://avgread.me/1DEtNP0 ).
Then reinstall AVG Free Antivirus 2017 as per the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free ). Once it is installed, please run a scan with it and keep us informed about the status.
Thank you.
OK Abirami, No probs..
AVG Guru