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Simon IsaacSimon Isaac 

AVG defaulted to free and cannot login

Recently my phone started showing me adverts. I went to scan it with anti virus and discovered all of my AVG products had defaulted to the free versions and I was unable to login to my account to upgrade them. AVG are unable to help - the chat is not working and when I log in online my subscriptions have disappeared though the invoices are present.
Balasubramanian SBalasubramanian S (Avast) 
Hello Simon,

Please be informed that AVG mobile support is available only through email.
Are you getting adverts for AVG apps or is it for other apps?
Does it appear when access AVG app or is while browsing?
Simon IsaacSimon Isaac
My concern is less with the adverts and more with the fact that I am paying for AVG ultimate and receiving AVG free with no way of logging in to my account in order to get back the pro version. The adverts appear consistently on the AVG apps except antivirus which still appears as pro

Simon
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Simon, thank you for the information and I apologize for the inconvenience. This issue can be fixed by activating AVG Ultimate on your mobile device. Please follow the below steps to activate AVG Ultimate on your Android device. 

1. Open AVG app on your mobile device.
2 Tap on the drawer (3 lines) on top-left of the app.
3. Select AVG Account.
4. Enter your My Account email address and password.
The paid app should get installed automatically. In case of difficulties or error, please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales.
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Simon IsaacSimon Isaac
I have done that on numerous ocxasions and simply get the error message saying it cannot rea h the server and check my internet connection. My internet connection is good. Also when I go to AVG online I log in and have no subscriptions yet Ultimate shows as being ordered in May. 
Simon IsaacSimon Isaac
When I follow your link and try and login I get an non mobile enabled web page that tells me the page does not exist. 
Simon IsaacSimon Isaac
your other option via the link allows me access to antivirus which is the only part of ultimate that appears to be functioning...cleaner and boost not so much. 
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Simon, I appreciate your efforts in trying to fix the issue. I would request you to reset the AVG cleaner app and then try to activate your program with your Myaccount credentials. If you still face any issues, please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the error message to assist further.
Alan BinchAlan Binch
Simon, If applicable.. For your info, just in case that you are unaware, you can post the screenshot (http://avgclick.me/getscreenshot) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
MARION HARRISONMARION HARRISON
I have the exact same problem as Simon. I have the paid version of AVG Ulitimate and since the latest update my AVG Cleaner PRO and the boost has defaulted to the free version with annoying adds. I have tried logging into myAVGaccount but I keep on getting the message that the server cannot be reached and to check my internet connection. My internet connection is fine.  I unistalled and reinstalled but that doesn't help.
Alok KumarAlok Kumar (Avast)
Hello Marion,
I see that you have already contacted Mobile support team, they are working on your request. You will receive a reply from our support team at earliest.
Best regards,
Alok.
David HolmesDavid Holmes
I have exactly the same problem. My AVG Cleaner reverted to Free version. Log in from the app does not work "unable to reach server - please check your internet connection". MyAccount link from the app goes to some random page that lists all AVG products and suggests you try the homepage. Using Chrome I try to log in to my account but the log in link there gives me "problem loading page: too many redirects." I have cleared browser data and that still did not work. I uninstalled Cleaner so that I might re-install after logging in, but can't log in.
This is the second time this has happened in past week. The first time it fooled me into thinking my subscription had expired and so I upgraded, only to realize I already had a valid subscription. But at least I got a refund on that.
 
Akash ChandaAkash Chanda (Avast)
David, your efforts to fix the issue is much appreciated. I request you to contact our Mobile Team once to get assistance regarding the issue.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
David HolmesDavid Holmes
After weeks of going in circles with support - who completely misunderstood the issue initially - the problem was finally resolved by the major update to AVG Cleaner that happened the other day. Let see if it stays that way.
Balasubramanian SBalasubramanian S (Avast) 
Hello David,

Thank you for the update.
We are glad to know that your issue was resolved after the recent update of AVG Cleaner in Android.
If you have further queries please get back to us.
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