Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Heather PerskyHeather Persky 

Digital River Ireland, genuine or fake ?

I just send a payment to "Digital River Ireland, Ltd" for purchase of AVG antivirus software.  It this a genuine reseller or a scam ?   If if a fake business I'll contact Paypal and report it.

Balasubramanian SBalasubramanian S (Avast) 
Hello Heather,

Please be informed that Digital River is the trusted payment gateway for AVG.
Your purchase of AVG Internet Security - Unlimited (1 year subscription) was processed successfully.
You can proceed to install the program as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .
Feel free to contact us if you need further assistance.
Vic GoldridgeVic Goldridge
Also sent a payment of ZAR279.20, to Digital River on 11 September 2017 for PC Tune-up. Have an Order No. *****.
I see a message saying PC Tune-up expires today?????
Please advise.
Alok KumarAlok Kumar (Avast)
Hello Vic,
From your account, I see that you have purchased AVG TuneUp - unlimited, expires on 9/11/2018. I have sent you an email, please follow the email instruction to activate your AVG PC TuneUp.
Best regards,
Alok.
Samantha DrakeSamantha Drake

I just purchased AVG internet security from Digital RIver.  I received an invoice but it doesn't look like my license has been updated.

What do I need to do to ensure the AVG internet security is installed?

My AVGAVG Internet Security 

Balasubramanian SBalasubramanian S (Avast) 
Hello Samantha,

I understand the inconvenience.
I see that you have active AVG Internet Security - Unlimited (1 year subscription) purchased and it expires on 10th December 2018.
It seems that you have AVG Antivirus free installed and hence activation steps has to be followed to get paid AVG Internet Security subscription.
Click on Menu option on AVG Antivirus free dashboard and select "About-->Subscriptions".
If you have your email address displayed in it, click on "Log out".
If you get option as "Log into account", click on it and enter your AVG my account credentials.
Wait for 2-3 minutes to check whether it activates to AVG Internet Security and correct expiry date should be appearing.
Keep us informed about the status.
Samantha DrakeSamantha Drake
Thank you so much.  Sorted :)
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome.
I am glad to know that your issue is now sorted.
Have a nice day!!!
Duncan woldendorpDuncan woldendorp
I just purchased AVG internet security from Digital RIver.
and it doesn't work what can i do

User-added image
Alan BinchAlan Binch
User Duncan woldendorp has posted their own topic (https://support.avg.com/answers?id=9060N000000Tr64QAC).
AVG Guru
Sue WatsonSue Watson
I purchased renewal of licence for AVG internet security  on 8 December 2017 from Digital River Ireland  Sydney for 68.86 Australian as shown on my visa account.  I have now received an account and licence renewal from AVG which expires on 22 March 2018. Have I been scammed from Digital River. Please advise.
Sue Watson
AvinashAvinash (Avast) 
Sue,

I'd like to confirm that Digital River is the trusted payment gateway for AVG. Should you need any clarification about your subscriptions or billing issues, please get in touch with our sales support team ( https://support.avg.com/support_sales?l=en ).
Cosmin RomanCosmin Roman
I have place 2 orders for renewing the license of AVG Ultimate, and on each the Digital River is charging a tax without specified that in the order or when you complete the payment. For example, for amount of 79 USD I was charged by a tax of 15 USD.
Please correct this, if you are charged by any tax, you should know before you complete the order, not to discover that you have been charged more that is specify in the order.
 
-980888528-980888528 (Avast)
Cosmin, 
Tax depends & vary based on country you live and regulation of government. that's why it doesn't show when the order is processing. 
For issues related to sales & billing, please contact our sales support http://avgclick.me/AVGsales via online chat to assist you further. 
Irwin CusacIrwin Cusac
Digital River attached my Paypal account on 8/29/2019 continuosly for 7 attachments until 11.19/2019 totaling $442.96 with no benefits to me. Looks like to they like to rip off 86 year old people.
Irwin Cusac
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Irwin,

We're glad to look into this & clarify the charges.
As it isn't recommended to share the account/order details over this public post, would you be so kind to write back to us in your own/individual post?
This reveals your email address to us & we'll be able to check the product details in your account. Thank you for your understanding in advance!
Ask a question
Struggling with non-AVG technology? We can fix that, too!