Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Rodrigo BarberaRodrigo Barbera 

JS:MINER-C

How can i remove 

JS:MINER-C?

AVG´s constantly popping up a message that detected the threat but it´s never deleted.
KarthikeyanKarthikeyan (Sitel) 
Hello Rodrigo,

I understand your concern. Please send us the screenshot http://avgclick.me/getscreenshot of the error message you receive. We will check the same and assist you further.
Alan BinchAlan Binch
Rodrigo, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Rodrigo BarberaRodrigo Barbera
Warning pop-up
Rodrigo BarberaRodrigo Barbera
User-added image
BalasubramanianBalasubramanian (Avast) 
Thank you for providing the screenshot.
It seems that you are trying to log into online banking website and then you are receiving this threat detection from AVG.
If the website is trusted one then you can add the URL to AVG's exclusion list as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields .
Before adding it to exclusion please provide the URL to us through this link: http://www.avg.com/submit-sample for adding it to whitelist.
Rodrigo BarberaRodrigo Barbera
It happens with any website. It just happened navigating thru avg´s website to read this post.
KarthikeyanKarthikeyan (Sitel) 
We are sorry to hear that. I have emailed you a link to get connected to our AVG remote support. Please follow the steps in the email and the remote team will check this for you.
Juan VaccariJuan Vaccari
Hello! I have the same problem. As Rodrigo said, It happens with any website, in any moment of the day. I have no idea how to remove that virus. Please, if you can send me instructions to my email I will be glad. Thanks!
Juan VaccariJuan Vaccari
Hello! I have the same problem. As Rodrigo said, It happens with any website, in any moment of the day. I have no idea how to remove that virus. Please, if you can send me instructions to my email I will be glad. Thanks!
BalasubramanianBalasubramanian (Avast) 
Hello Juan,

I understand the inconvenience.
Are you using free, trial or paid version of AVG Antivirus program?
Brian KingBrian King
We are using the paid version, this JS:Miner-E threat is popping up consistently now on multiple web sites, many trusted known web sites.

It doesn't feel right AVG?

JS:Miner-E Screenshot
Akash ChandaAkash Chanda (Avast)
Brian,
I understand this must be annoying.
I suggest you to get in touch with our Chat Team and they will help you regarding the issue.
Here is a link to start a Live Chat Session : http://avgclick.me/AVGtechnical
Werner GehrkeWerner Gehrke
User-added image
Werner GehrkeWerner Gehrke
Hi,
I have the same problem,
it happens with any webside, but always in relationship with   chrome.exe

User-added image
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Werner,

Thank you for providing the screenshots. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Michal ZMichal Z
Same here,

I get notification about Coinhive every 15-30 minutes. And it doesn't matter what site I am on.
User-added image
Alan BinchAlan Binch
@ Michal Z
Michal, You're using Avast!!. Have a look @ these 2 links....
[1] (https://support.avast.com/en-us)
[2] (https://forum.avast.com/)
AVG Guru
Pakorn SirisukkarnPakorn Sirisukkarn
My Problem

I have this problem too. This screen show when I open firefox whatever I open any www or not.
Akash ChandaAkash Chanda (Avast)
Pakorn, I see that you're using Avast. I request you to contact Avast Support regarding this issue.
Alan BinchAlan Binch
@ Pakorn Sirisukkarn
Pakorn, Avast!!.. See my previous posting.
AVG Guru
RUTH FERMINRUTH FERMIN
IT IS A VIRUS THAT CREATES MANY PROBLEMS AND I HAVE NOT FOUND THE FORM OR WAY TO REMOVE IT AVG ONLY DETECTS IT BUT UNTIL IT ARRIVES, IT DOES NOT ELIMINATE IT THEN PASSES 100 TIMES THAT ANTIVIRUS.

THE APPARENT SOLUTION IS TO BUY AN ANTIVIRUS THAT SAY THEY ARE THE ONLY THAT ELIMINATE IT MAYBE ITS CREATORS OR FORMAT THE MACHINE BUT THAT DOES NOT GUARANTEE THAT IT WILL NOT BE RETURNED TO INSTALL ... GOD WITH SO MUCH WORK TO DO
KarthikeyanKarthikeyan (Sitel) 
Hello Ruth,

I understand how difficult this is for you. Please send me the screenshot http://avgclick.me/getscreenshot of the threat message you recieve and let me know the version of AVG installed on your comptuer.
Mike MohrMike Mohr
you have several screen shot from several months.  Howabout a solution AVG
Nikolas KatsarosNikolas Katsaros
I have the same problem whenever I open Chrome and go to a site this message by AVG pops up About JS:Miner-L [Trj]User-added image
Nikolas KatsarosNikolas Katsaros
User-added image
Nikolas KatsarosNikolas Katsaros
I have the same problem whenever i open Google Chrome AVG gives me this message but theres also no option to delete the VIRUS what should I do?
Nikolas KatsarosNikolas Katsaros
But mine says JS:Miner-L [Trj] 
 
AvinashAvinash (Avast) 
Nikolas,

If you are a paid user of AVG, please get in touch with our technical support team ( https://support.avg.com/support_contact_form?l=en ) for further assistance regarding this issue. If you are using a free version of AVG, please start your own post so we can collect necessary information and escalate your issue to our higher level technicians.
Ask a question