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First Last Update Failed
After a requested update, AVG reports "Update Failed" and "General Error"
This is reproducible; will occur after a manual request for update. See below, as I am not sure if it ending in an error when the daily updates occur; I suspect yes.
Version Info:
Version 2015.0.6201
Database 4604/12425 [wed june, 15, 2015
Link Scanner 2920
Toolbar 4.3.1.831
The download begins, and appears to complete [starting with something that is 1.6MB, and moving through a list, it appears. Then installation begins, and proceeds to about the 50percent mark, sits for a bit, advances to 55 and eventually to 70 in 5-10 seconds and then sits for another bit at the 70% mark. After a while, it reports an Update Failed.
This has gone for a while, though I notice that there are post update memory scans which report in the update log on a daily basis, though no "update complete" or something similar. Also, I notice that the database is updated. I would infer that the update that fails is the engine,
Sometimes, on the update failure, AVG itself closes [that is, the small status icon closes]
The update appears to have 14 or 15? parts. When th
Noting: these updates are run on a user profile which is not an admin in windows 8.1. The AVG does not request admin privileges by escalation via windows.
This is reproducible; will occur after a manual request for update. See below, as I am not sure if it ending in an error when the daily updates occur; I suspect yes.
Version Info:
Version 2015.0.6201
Database 4604/12425 [wed june, 15, 2015
Link Scanner 2920
Toolbar 4.3.1.831
The download begins, and appears to complete [starting with something that is 1.6MB, and moving through a list, it appears. Then installation begins, and proceeds to about the 50percent mark, sits for a bit, advances to 55 and eventually to 70 in 5-10 seconds and then sits for another bit at the 70% mark. After a while, it reports an Update Failed.
This has gone for a while, though I notice that there are post update memory scans which report in the update log on a daily basis, though no "update complete" or something similar. Also, I notice that the database is updated. I would infer that the update that fails is the engine,
Sometimes, on the update failure, AVG itself closes [that is, the small status icon closes]
The update appears to have 14 or 15? parts. When th
Noting: these updates are run on a user profile which is not an admin in windows 8.1. The AVG does not request admin privileges by escalation via windows.
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
May I know the name of the AVG program installed on your system?
Are you using free or paid version of AVG product?
We kindly request you to please refer the article http://avgclick.me/GenUpdErr to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I followed sthe update link, D>L the 64 bit windows version and ran the update.
The zen product ran, and the install.
That install failed, with an error message pointing to a directions indicating that there was an install in progress. There was not; of any kind.
So
I re-ran the install. That 2nd install failed, this time with the error code directing me to the form to fill out [the first error listed]. I went to that form to contact support.
Filled it out. As requested. Then hit enter and the chat box came up. The tech agent, then declared that I could not use that chat system, though forced there by the URLs and software for the specific error, and gave me a URL to click Sadlly, that would be useless, as it was the URL for the fill in form. Again. The other box, said fill out a request here, in the community.
So
Here I am, again.
What s up, tech support. What's wrong.
We are sorry to know that the issue persists. To resolve this issue, we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install AVG Antivirus Free by clicking on http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe .Thank you.