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AVG Free not loading on Startup (Windows 10)
Hi,
AVG AntiVirus FREE works without a problem, it just doesn't load when first starting the computer.
There is an item in enabled for Startup:
https://i.imgur.com/NeaMN1U.png
But it still doesn't load when first starting the computer.
Help appreciated.
Regards,
Steve.
AVG AntiVirus FREE works without a problem, it just doesn't load when first starting the computer.
There is an item in enabled for Startup:
https://i.imgur.com/NeaMN1U.png
But it still doesn't load when first starting the computer.
Help appreciated.
Regards,
Steve.
We regret the inconvenience caused. From your post we have confirmed that AVG will not start up when your computer is loaded. We would like to remove AVG from your computer using the AVG remover tool and then reinstall the AVG free version which I have given below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link http://www.avg.com/us-en/avg-antivirus-free.
Please feel free to contact us if you need any assistance.
Thank you.
I've followed your instructions but AVG still does not startup automatically.
The AVG program sometimes take time to start depending on the background application, please wait for sometime after the computer is booted up and see if the AVG service starts automatically.
Thank you.
AVG has not started an hour after Windows startup.
AVG is not in the windows 10 system tray, and if I try to right click and scan with avg nothing happens.
Help appreciated.
Regards,
Steve.
We regret for the inconvenience caused. We would like you to check with your control panel whether you have seen any of the AVG program is listed in installed programs?Thank you.
Yes Aravindh,
I see:
Thank you for the confirmation. We would like to remove installed AVG programs and traces from your system using AVG Remover tool and then try to reinstall AVG Free version.
Note: If you have installed any other conflicting programs like AVAST,NORTON or KASPERSKY means please try to uninstall it.
Once you have uninstalled from your system,try to follow the simple steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG , please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
Thank you.
I have already used the removal tool to remove all traces of AVG, and I then installed a freshly downloaded version of AVG Free.
The problem remains after completing that process.
Regards,
Steve
We are sorry to know that the issue still persists.
We request you to get our additional support help.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you for your valuable efforts. We have checked from our side and found that you have been successfully uploaded your error logs to our senior team. No need to worry, our senior technicians will analyze your error logs and once they find the optimal resolution they will contact you through your registered email address. Your patience is much appreciated. Thank you.
Uploaded steve@doig.com.au_25-07-2016_07h-59m.zip
Regards,
Steve.
Thank you for the valuable information. Once you have uploaded to our server, our senior technicians will analyze your error logs and once they find the optimal resolution they will contact you through your registered email address. Your patience is much appreciated. Thank you.
We are sorry for the delay in responding. Our senior technicians have analyzed the diagnostic information and have confirmed that everything is working fine. To identify this issue, we suggest you to clear the icon cache (e.g. http://www.windows10update.com/2015/05/windows-10-tutorials-80-how-to-rebuild-icon-cache/ ) and also run checkdisk and sfc scannow .Thanks.
I rebuilt the icon cache using the steps provided, but the issue remained.
I ran chkdsk, and no problems were found.
I ran sfc /scannow, and I received the error:
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
We suggest you to remove values "IconStreams" and "PastIconsStream" located in the "HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" registry key and restart computer. If this does not help we suggest you to try different user profile and check whether the icon is shown there or not. Thank you.
I've deleted the registry key, restarted, and the issue remains.
I've logged in as another user and the issue remains.
If I right-click on any item and choose scan with AVG, nothing happens, no screen pops up.
Regards,
Steve
We have escalated your concern to our senior level we will get back to you with a resolution. Appreciate your patience and understanding.
We are sorry to hear about the inconvenience caused. As you have a paid version of our AVG programs, we suggest you to get connected with our Technical support via online chat using this link: http://avgclick.me/AVGtechnical and you should be able to resolve the issue.
Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.
Toll-free phone numbers to Technical Support
USA & CA: +1 925 732 4274
AU & NZ: +61 281 034 937
UK: +44 1163 668 542
Please feel free to get back to us for any issues with AVG. Thank you!
Sorry to hear about the inconvenience caused. If you are a paid user of AVG, we suggest you to contact our technical support team ( http://avgclick.me/AVGtechnical ) to have one of our expert technicians help you to resolve the issue.
I understand the inconvenience.
I request you to run both AVG removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG traces.
To download and install AVG Antivirus free please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
If the issue persists do let us know.