Recover files that get deleted by avg pc tune up

On the first day of 2017, I decided to make a good action describing how I solved this issue, which, by reading the previous posts, including the ones from the AVG support people, do not bring the right answer.

I installed AVG Tuneup in order to test it.  After installing I was requested by the program to reset the machine, and to my astonishment, all files  were gone, exactly as Aaraiz, above describes.

I first unstalled AVG and AVG Tune Up, and it did not reverse what I had.  I looked over and found that my files were still in the computer, but under another user.  Then a light came to me!  I went on the User Configuration account and found that a new user was been created, with the name of my machine. There were two user, and the two were Administrators.  What I did, I just changed the attibutte of Administrator from the new user that AVG created to a Normal one, and did restarted my machine.

It took a while and even my screen went black, but after, I will say around 10 minutes, everything came to the state before I installed AVG!

So, I hope this helps somebody with a similar situation.  I think AVG did a bad job on not taking care of this.  It can be freigthing to a user suddenly thinking that it lost all of its files.

I doubt that I will test an AVG product again.

JLK

Hello Jose,
Thank you for giving us valuable suggestion. We definetly look back your feedback and escalate it to our developers to analyze it. Once we get the optimal resolution, we will post it on this thread. We appreciate your patience.
Thank you.