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ShowAll Questionssorted byRecent Activity
Peter CromwellPeter Cromwell 

VPN not showing

I have upgraded to the free 30 day trial for VPN and received email confirmation, however, I can't see anything on AVG dashboard relating to VPN.

My AVG is showing a message I have privacy issues, when I click on to resolve, the links are referring me back to the free trial screen
Best Answer chosen by Peter Cromwell
Alok KumarAlok Kumar (Avast)
Peter, I request you to open AVG Internet Security as in the screenshots. You will find a home button on the top left corner of the AVG Internet Security Window. Please click on that home button, an AVG Zen/dashboard will be appear, look for the AVG Secure VPN, if it's not installed, you can click on that AVG Secure VPN button > click try for 30 days and also look for your email address on the top right corner of the AVG Dashboard, if not there then please click connect/connected button > login to an existing network and enter your AVG MyAccount credential.
Best regards,
Alok.

All Answers

Alok KumarAlok Kumar (Avast)
Hello Peter,
I'm sorry to hear that you're experiencing issues with AVG Secure VPN installation. Please share a screenshot of the privacy message to assist you further and also share a screenshot of the AVG dashboard. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Peter CromwellPeter Cromwell
User-added image
Peter CromwellPeter Cromwell
Has the image uploaded?
Peter CromwellPeter Cromwell
OK, below as requested AVG
Peter CromwellPeter Cromwell
User-added image
Alan BinchAlan Binch
Peter, Your screenshot is visible on the Community.
AVG Guru
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Peter,

Thank you for providing the screenshots. You are looking for AVG Secure VPN in Internet Security Interface. Please click the Home button in the top left corner. The AVG Zen console will get open. There you can click AVG Secure VPN tile and activate the trial version.
Peter CromwellPeter Cromwell
I can't see the home button
Alok KumarAlok Kumar (Avast)
Peter, I request you to open AVG Internet Security as in the screenshots. You will find a home button on the top left corner of the AVG Internet Security Window. Please click on that home button, an AVG Zen/dashboard will be appear, look for the AVG Secure VPN, if it's not installed, you can click on that AVG Secure VPN button > click try for 30 days and also look for your email address on the top right corner of the AVG Dashboard, if not there then please click connect/connected button > login to an existing network and enter your AVG MyAccount credential.
Best regards,
Alok.
This was selected as the best answer
Peter CromwellPeter Cromwell
I'm clearly missing something, I cannot see the home button, nothing happens when I try and click on AVG Internet security as in the screenshot
Alok KumarAlok Kumar (Avast)
Peter, I'm sorry to hear about this but, I can see the home button in the screenshot you have provided. However, I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Secure VPN issues as quickly and effectively as possible.
Best regards,
Alok.
Peter CromwellPeter Cromwell
Thanks for setting up VPN, however, since setting up VPN some websites are not loading, is this due to my IP address being blocked?
AvinashAvinash (Avast) 
Peter,
Please be informed that you may not be able to access the websites blocked or restricted by law when connected via Secure VPN. Some service providers also block VPN traffic, the major being Netflix. This is an issue on provider’s side and we cannot influence it.
Peter CromwellPeter Cromwell
OK, thanks for the info
Kareem QuowKareem Quow
I'm having the same issue, the home icon isn't showing up on my interface panel 
Alok KumarAlok Kumar (Avast)
Hello Kareem,
I understand that you're experiencing issues with AVG Secure VPN activation. Please share a screenshot of the AVG Internet Security/AVG console to assist you further. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
ligliana schmidlinligliana schmidlin
I tried to follow your instructions but I really don't find any home button on the top left corner of the AVG Internet Security Window. What can I do?
User-added image

 
ligliana schmidlinligliana schmidlin
User-added image
ligliana schmidlinligliana schmidlin
NO HOME BUTTON
Akash ChandaAkash Chanda (Avast)
Hi Ligliana,

Thank you for reaching out to us with your concern.

I appreciate your efforts in trying to fix the issue. I would like to inform you that in the latest version of AVG Internet Security, the Home Button has been removed and you need to click on My AVG to access your AVG Secure VPN. Let me know if you experience any difficulties and I will help you with a Remote Service for free.
Terry StanfordTerry Stanford
Mine is identical to the above  screenshot and I can find no way of getting VPN to load. 
Alan BinchAlan Binch
Other user Terry Stanford posting (https://support.avg.com/answers?id=9060N000000TqneQAC).
AVG Guru
Allan KiplingAllan Kipling
I signed up for the VPN on a 60 day free trial.First thing to happen, download is for a 32 bit machine. I have 64 bit.. Looked on the comminity Q&A found a link to get the 64 bit version. Loaded that then it goes to the VPN screen and says turn it on. I do that and get another screen saying you must buy the program. Funny that since I have a 60 day FREE trial. Not going to bother with AVG VPN if its impossible to use a free trial version.
-980888528-980888528 (Avast)
Allan, 
Sorry for the trouble, open AVG Secure VPN -> click on home icon at the top left which will open AVG management console (AVG Zen) -> check if you have connect option at the top right corner. If so, click on it and enter your email credentials to activate your trial version. If you have your email address, log out and log back in. We are here if you need further help. 
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