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Roberta Davies AVG interfering with Opera browser
Windows 7, AVG Zen/Protection/Tuneup Pro, Opera 37
Ever since installing the latest AVG Antivirus and Tuneup, my Opera browser (also the latest version) keeps playing up. I suspect Tuneup is interfering with it.
At random times, the browser suddenly refuses to connect to any new sites, even though my internet connection is fine and all pages that are already open continue to function normally. The only "solution" is to exit the browser and then restart it. This happens on average every 10 to 30 minutes.
I have removed Opera from Tuneup's live optimisation, which might have helped slightly, but doesn't stop the problem.
Mainly I want to bring this to the attention of AVG so they can check whether their program is incompatible with Opera.
We sincerely apologize for the inconvenience caused.
We are sure that AVG PC tuneup shouldn't be causing this issue, it should be our AVG protection program.
To confirm this we request you to disable our AVG protection program temporarily by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and do let us know the status of it.
Switching off AVG protection (from the menu option) solves the problem completely, but of course I don't want to be online permanently without protection!
Repairing AVG as described in the link has helped a lot, but not solved it 100%. I ran a repair on "AVG" (Zen), Tuneup. Protection, and then Zen again just to be sure it picked up any changes in the other two. The browser can go twice as long now (20-30 minutes) without jamming, but it does eventually jam.
We respect your commitment for solving this problem. Please try to add the webpages to the exception list and check whether you could able to use the webpages. Please follow the instructions on the article http://avgclick.me/AddException to add the program to the exception list.
Thank you.
I've uninstalled and reinstalled Opera, and deleted one of the extensions that seemed to be a bit problematic, and it seems to be running much more smoothly. Fingers crossed that it's fixed! And apologies for possibly maligning an innocent AVG.
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know and we are happy to assist you.
Thank you.
Just to give closure, reinstalling Opera 37 still didn't quite solve the problem, but reverting to Opera 30 seems to have fixed everything.
Many thanks to all at AVG for your rapid and helpful replies!
You are most welcome. Please, feel free to let us know if you require any further assistance. Thank you.
Peter, Quote "I don't currently have AVG".. You've posted on the AVG Support Community!!. Don't you have any AVG products installed on your system @ all??. If you were thinking of using AVG AntiVirus you'd have to uninstall Microsoft Security Essentials.
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