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Dick HageDick Hage 

Missing files MSVCP110.dll and MSVCR110.dll

Like many others I also suffer the problem with the described topic cannot start AVG; Cannot uninstall and reinstall. Unclear at what event this started.
Please help to cure.
Cheers, Dick Hage

 
BalasubramanianBalasubramanian (Avast) 
Hello Dick,

We request you to download the Microsoft tool from this link: http://www.microsoft.com/en-au/download/details.aspx?id=30679 and install it on your PC.
If you get any error code for AVG installation please do provide the error code so that we can assist you better.
Dick HageDick Hage
Thanx mr B,
Installing from this link failed. The error code is in the next file:(Error 0x80070020)

Hope it helps.
Appreciating what you're doing,
Best regards,

Dick Hage​

[1730:030C][2016-01-29T18:03:16]: Burn v3.6.3542.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Dick\Downloads\vcredist_x86.exe, cmdline: ''
[1730:030C][2016-01-29T18:03:17]: Setting string variable 'WixBundleLog' to value 'C:\Users\Dick\AppData\Local\Temp\dd_vcredist_x86_20160129180317.log'
[1730:030C][2016-01-29T18:03:17]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Dick\Downloads\vcredist_x86.exe'
[1730:030C][2016-01-29T18:03:17]: Detect 2 packages
[1730:030C][2016-01-29T18:03:17]: Detected package: vcRuntimeMinimum_x86, state: Present, cached: Complete
[1730:030C][2016-01-29T18:03:17]: Detected package: vcRuntimeAdditional_x86, state: Present, cached: Complete
[1730:030C][2016-01-29T18:03:17]: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[1730:030C][2016-01-29T18:03:17]: Detect complete, result: 0x0
[1730:030C][2016-01-29T18:03:22]: Plan 2 packages, action: Repair
[1730:030C][2016-01-29T18:03:22]: Condition 'VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1))' evaluates to true.
[1730:030C][2016-01-29T18:03:22]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x86' to value 'C:\Users\Dick\AppData\Local\Temp\dd_vcredist_x86_20160129180317_0_vcRuntimeMinimum_x86.log'
[1730:030C][2016-01-29T18:03:22]: Condition 'VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1))' evaluates to true.
[1730:030C][2016-01-29T18:03:22]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x86' to value 'C:\Users\Dick\AppData\Local\Temp\dd_vcredist_x86_20160129180317_1_vcRuntimeAdditional_x86.log'
[1730:030C][2016-01-29T18:03:22]: Planned package: vcRuntimeMinimum_x86, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[1730:030C][2016-01-29T18:03:22]: Planned package: vcRuntimeAdditional_x86, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[1730:030C][2016-01-29T18:03:22]: Plan complete, result: 0x0
[1730:030C][2016-01-29T18:03:22]: Apply begin
[1730:030C][2016-01-29T18:03:22]: Error 0x80070020: Failed to create engine file at path: C:\Users\Dick\AppData\Local\Temp\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}\.be\vcredist_x86.exe
[1730:030C][2016-01-29T18:03:22]: Error 0x80070020: Failed to copy engine: 'C:\Users\Dick\Downloads\vcredist_x86.exe' to working path: C:\Users\Dick\AppData\Local\Temp\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}\.be\vcredist_x86.exe
[1730:030C][2016-01-29T18:03:22]: Error 0x80070020: Failed to cache engine to working directory.
[1730:030C][2016-01-29T18:03:22]: Apply complete, result: 0x80070020, restart: None, ba requested restart:  No
BalasubramanianBalasubramanian (Avast) 
You are welcome, Dick.
Thank you for trying that.
We request you to try using our AVG remover tool once and install AVG program.
1) To download the AVG remover tool please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

If you wish to install our AVG free antivirus program then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe to download the installer file.
Please feel free to contact us should you need any assistance.
Dick HageDick Hage
Dear Balasubramanian,

I followed the instructions. AVG Free is OK again now. Thank you very much for your quick and professional respons!

Best regards,

Dick Hage
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Dick,
It is really nice to hear from you that the issue has been resolved. Thank you so much for letting us know. I really appreciate your valuable efforts in fixing the issue. Please feel free to contact us for further assistance so that we will be really glad to assist you .Thank you.
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