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We understand how something like this can really try your patience.
Could you please let me know the name of the AVG product you have installed in your pc? also provide us the screenshot of the pop up you receive, so that we are happy to assist you better. To take screenshot please have a look at the following link http://avgclick.me/getscreenshot .
Please feel free to contact us for any further assistance. Thank you.
We completely understand your situation.
The reason for requesting a screenshot is that we can identify the exact issue you are facing. Please be informed that those are our legitimate pop up from AVG and it cannot be stopped. The pop up will be stopped after purchasing the paid product. Thank you for understanding.
Please feel free to contact us for any further assistance. Thank you.
AVG Guru
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot for it http://avgclick.me/getscreenshot .
Please feel free to contact us for any further assistance. Thank you.
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot for it http://avgclick.me/getscreenshot . Could you please let me know how come you found the popup are from AVG?
Please feel free to contact us for any further assistance. Thank you.
Here is what I have observed about the original issue:
If the user base and the oblivious AVG customer service staff would like proof that this window comes from AVG (unless also impersonated by malware), I shall prove it for the window I have at this time and have already declined at least twice. (Impersonation by malware is a fair point, because let's face it: if you're going to have SECURITY SOFTWARE causing pop-ups with malicious marketing in mind, you not only give malware a "legitimate" window to forge, you're also acting as malware. Consider the facts; do not defer this to your legal team for a "defense" - it's not a really "legitimate" stance to defend.)
Now for something more interesting... "AVG ZEN Toaster"
Shall we take that to mean "pops up all the time", "gives you burnt products", and/or "toasts your computer"?
Screenshot links:
http://postimg.org/image/pt1yn7j5n/full/
http://s9.postimg.org/a7kn3977h/AVG_Online_Security_Toaster_Spam.png
For your information, Aravind is one of our legitimate technical support agent and not a robot.
The reason for asking the screenshot is, only if we view the screenshot we can confirm whether is our legitimate business campaign.
So please provide the screenshot and then we can assist you better.
Thank you.
http://postimg.org/image/pt1yn7j5n/full/
http://s9.postimg.org/a7kn3977h/AVG_Online_Security_Toaster_Spam.png
http://s7.postimg.org/dsq7qxbfv/AVG_Free_Header.png
Could you please click on "Mount Image" option and attach the image on this thread?
I sincerely apologize for that. We are using a tool to post answers in our community so I failed to notice the screenshot attached by Hans Weber previously.
We are still best, we need to confirm that "First Last" customer is getting the same popup as Hans Weber so that is the reason we asked for screenshot to him.
If you are getting the same popup then we would like to inform you that it is our legitimate popup and it is to install the AVG Web Tuneup or AVG Secure Search add-on to your default web browser.
The screenshots are posted inline below as requested, therefore it is not my fault that they will be large in this thread. Continued declaration that this sort of pop-up is "legitimate" will result in virtual machine testing as well as posting the experiences of others (previews include "Awful Foistware" and "Invasive Hijacking Software"...)
We have escalated this to our senior level team and awaiting for a suggestion.
Once we get a reply from them will post it here.
Your patience is much appreciated.
https://support.avg.com/servlet/rtaImage?eid=907b0000000bpQO&feoid=Body&refid=0EMb0000001IH5U
The Web Tuneup software is the absolute worst of all programs. My friend ended up installing it accidently and It filled up his hard disk by making multiple copies of the disk's content to it which of course caused number of problems including wasting one days work.
https://support.avg.com/answers?id=906b00000008svJAAQ
What comes to the topic of this thread I also get seriously pissed by the "Your online security is incomplete" -nag which is displayed to me every single day. If I decline the offer once then why in earth are you running the offer to me ever again?
If this is some sort of marketing thing then imagine how pathetic that is! "We want you to install our software by nagging you over and over and over again until you give up and accept the offer." It's basically the same level as a regular spammer who sells fake Rolex's through emails. Yea, you don't want our ads, but let us force feed them to you anyway.
It goes without saying that this kind of advertising will never result any action from me.
I too am being nagged by AVG Free to 'upgrade' with continual "Your online security is incomplete" messages that I have been unable to disable. How many times do you want me to say it?
Please fix this misbehaviour of your software.
I have been a happy user of AVG Free for many years -- and I believe that I have paid AVG more than enough over the years by dint of word-of-mouth recommendations. If goodwill is no longer sufficient, you will leave me no choice but to look elsewhere: and I can promise you that the reward for your nagging is that I will pay a competitor rather than you!
Incidentally, I'm totally appalled by the lack of empathy shown by AVG representatives here for the original poster. Rather than post a new issue I tracked this thread down so that I could say so (and I would also say that the design of your forum software leaves a great deal to be desired!).
... and if someone tells me to provide a screenshot, that will simply prove to me that nobody is listening. If you try to pretend that you don't know by now what pop-up window we're talking about here, you're even more clueless than this incident suggests.
Try uninstalling first each program, AVG
https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-uninstall-AVG&retUrl=support_win
Then if you have AVG Zen, uninstall it and it
Then install any program you are using, or package AVG Protection, Performance or Ultimate
https://support.avg.com/SupportArticleView?l=en_US&urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security&retUrl=support_Internet_Security
If you have purchased a license to activate the AVG product purchased from you a valid license
Thanks
Instead, it seems your instructions are to uninstall every existing AVG product before installing payware in their place. If you're going to ignore every additional post and relevant research, the question was, "Is it a marketing ploy or is it a problem?" I am declaring that it is a problem (although intended by AVG) BECAUSE it is bad marketing, annoying, likely to cause additional problems that are not even hinted for users, and presents an appearance template for more intentional malware to copy. (If AVG has pop-ups like this that are "legitimate" [meaning "intended" as no intrusive advertising is really legitimate] and recommended by AVG personnel, why not have a keylogger/botnet client/rootkit installer pop-up look as similar as possible?)
Also, did you know that your wording, "If you have purchased a license to activate the AVG product purchased from you a valid license" makes no sense? It does not qualify as a sentence on its own or as a continuation of the text before the link.
For reference: Vista x64 SP2. AVG Free, installed about a week ago, having uninstalled Avira for much the same reason (nagging).
I apologize for the delay in responding to you. Thank you for your patience.
If you click on "Install now" pop up you will install latest version of the AVG 2016 - if AVG Free was installed it will be upgraded to the Trial of IS.
Please feel free to contact us for any further assistance. Thank you.
WE DON'T WANT TO INSTALL THE TRIAL VERSION!!!!
Once we have said no once we should not have to say no every day!!
We can understand your concern but this is our legitimate Business campaign popup and it cannot be stopped. It is a time limited campaign and we request our customers to ignore it if they aren't interested to try the trial version.
Please submit your feedback to us via http://www.avg.com/product-feedback .
Thank you.
@Balasubramanian
1. I find it hard to believe your statement that this campaign 'cannot be stopped'.
2. If it is indeed 'time-limited', I think it might help to indicate what time span we're talking about. A week? A month? A year?
3. After this unstoppable 'time-limited' campaign is done, can your userbase expect similar ones offering different 'benefits' in the future?
Answers to such questions will help me determine whether to follow Brian J's lead by uninstalling AVG -- and then apologising to everyone I've recommended AVG to over the years for having given them bad advice.
My statement that the campaign popups cannot be stopped means that you will be getting regular campaign popups from AVG if you have installed our program.
There is no specific time period for such campaigns but each campaign will be there for a certain days and then you will be getting the next one if it is released.
When you click on the each of the campaign popups you can understand which program or toolbar is going to get installed, if you are interested to try that you can proceed with the installation, if not please cancel it and ignore such popups.
Since we are running a reputed Security providing company we are in need of marketing our advanced programs to our customers.
So we couldn't avoid or stop campaigning our programs but however, we request you to submit the feedback to us via http://www.avg.com/product-feedback so that we take some actions in the future.
Thank you.
Can anyone suggest a replacement product that doesn't behave exactly like the malcious software it was meant to protect us all from?
Let's take a look at your marketing campaign. A message which claims that my online security is incomplete in red lettering! I am asked to install your obscure "online security" to solve the problem and you offer me the option to either install or to decline. There's no option for details so that I could see what your so-called "online security" is actually all about and on top of that the same alert-like pop-up is displayed to me every single day even though I declined it just 24 hours ago. Is this really the best what your "marketing team" managed to put together?
I'm asking this, because the concept is pretty identical to what one finds from all over the internet. I'm talking about the style of marketing which all the little shady software developers use. It's based on scaring people. "You are in danger! You must install our software to maximize the protection". This kind of marketing is obviously aimed for all computer-illiterate people, namely the elderly who just don't know what they are doing. They will accept your "offer", but not because the software is particularly good, but because they were scared into doing that. That is the lowest form of marketing if you ask me.
You wrote:"Since we are running a reputed Security providing company."
Keep on running your marketing campaign and you'll be reputed for something which might be quite difficult to turn around.
AVG Search from hijacking and complicating their ability to search. This toolbar/search tag-team magically reappeared multiple times after I 'uninstalled' it. I've had my own experience of definition updates (twice daily) rendering this computer temporarily inoperable with CPU 100% and adding ~ 100MB to "System Commit" which I couldn't manage to find and reduce. Most recently, I temporarily disabled AVG and kept receiving a daily "Your online security is incomplete" popup. This has helped
me realize that AVG is now more trouble than it's worth, hence me taking time to compose this. After revisiting and reading this page of complaints each day, this is the least I could do. Nice to see that it's not just me and thanks to all of you who have taken the time to go into more detail, post screenshot
images, etc. Lastly, I'll add that I've been using FireFox since 2010 with AdBlock Plus as my only add-on. AVG hasn't alerted me or flagged anything since. So I really feel I don't even need it. Every couple of months, I'll run MalwareBytes and if it finds anything, it's minor. Could anyone recommend some lite, low-maintenance AV for a minimalist user like myself? Thanks in advance.
@Disappointed Customer: you've hit the nail squarely on the head. This is not a 'legitimate' campaign; it's clearly designed to scare people (people just like my poor old mum!) into giving AVG more money, and I agree with you that it's the lowest form of marketing; the worst kind of spam possible.
My thanks too to those who have cared enough to respond here. This situation will only change if AVG can be made to realise how much of a mistake this new tactic of theirs is.
May I suggest that whenever you visit here, you provide information of alternatives to AVG, and perhaps add appropriate 'likes' to other posts in this thread, too?
I'm off to browse the 48 results for "antivirus + free" on tucows...
if this does not stop, I will simply uninstall your antivirus and move to the next free one not harassing me.
enough people complained about this, this shouldn't take long to deal with.
if this does not stop, I will simply uninstall your antivirus and move to the next free one not harassing me.
enough people complained about this, this shouldn't take long to deal with.
Please please fix this, I love your product, but not for much longer if this continues.
James, Please read the Balasubramanian (AVG Technologies) postings in this topic!.
AVG Guru
Terry Frase
Network Operations Manager
I am also a LONG TIME AVG fan... or was.
Every thing that's been pointed out above by AVG's clients, especially First Last is SPOT ON !
It's mainly just a real PITA for me to have to stop what I'm doing to tell this POS pop-up for the umpteenth time 'No thanks', BUT the REAL issue is I've convinced my 90 yr. old Mother over the years to trust this product and now I have to be concerned that she's going to take them up on it thinking she HAS TO in order to remain safe and install the crapola she DOES NOT NEED and can only cause her grief in the long run.
For YEARS I've recommended AVG to anyone who needed a reasonably decent anti-virus program, BUT NO MORE, at least until they decide to pay attention to their serious clients... I'm not holding my breath as they're no different than any of the other 'we know better than you' what you need... like say Google, Mozilla, etc.... all of who pay NO attention to the feedback and desires of even their most loyal clients. They just can't leave well enough alone, they jes gotta keep 'improving' it, and worse in some cases, like Firefox essentially ramming updates down your throat.
It's a really SAD state of affairs, but in this f'd up world there's way too many things that we're stuck with for any number of reasons, too numerous to list... but I will give one example, WM who's one of the worst companies on the face of the earth, but when you're on a very limited FIXED income you're pretty much forced to deal with them since for MOST things no one can compete with their prices. About the only company I have a great relationship with overall is AZ.
At least there are other AV programs that are FREE and on par with AVG's performance so we're not necessarily stuck.
Y'all have a nice day...
GoBack
PS: I will also be doing as First Last, which is to say retaining a copy of this thread so after it 'disappears' there'll be at least TWO copies floating around to remind Folks what was done, or more to the point NOT done, and said by the AVG 'Gurus'...
.
It's time to get another AV being free or not is not the problem here, the problem is we know this will go on and on forever.
I have had that kind of experience through 35 years of computer experience.
I did the following:
1. Uninstall "AVG Protection" and reboot
2. Uninstall "AVG" and reboot (this is the "Zen" add-on)
3. Go to the excellent site "Ninite.com" and select AVG installation - it will install AVG without the Zen add-on
Hopefully this will fix it
To Jim Compuguide- by uninstall in step 1 I assume you mean disable AVG protection, then uninstall.in step 2?
AVG, you're doing yourself no good whatever by your approach to sorting, or rather NOT sorting, this problem for your users. Look at this sorry chapter of complaints above me. We may all be users of the free version only, but we've recommended it to others, many of whom will have gone on to buy one of your paid for products. Clearly you're going to be losing a previously very good reputation.
Been using AVG Free for many years because it is hassle free and never nags me. Now that has changed.
I just created my account to show how displeased I am with the software.
I understand that the pop up is a good way of letting users know about online security, but if we say "no thanks" then it should be disabled. No means no.
No, You should find two items in your "Programs and Features" list, one called "AVG Protection" and the other called "AVG" both need to be uninstalled.
Here are all of the images you requested. I agree with others that it seems like the new persistent alert is part of avg zen - I did not try to install that product, but it seems to have been auto-installed at some point.
I guess my next step is to try uninstalling all avg products and re-installing just the free product without zen if that is possible. If not, then I'll move on to another company's products at home and at work.
Win 10, btw.
I think what people ask is to get rid of the new AVG popup reminder about installing AVG online in the right bottom corner of the screen ,
Well here is the solutiion . Open AVG , Select Options and Advanced settings , then uncheck "Display system tray notifications" Hopefully that should work .
I have been a user of the free AVG software for 10 years, I am not interested in a paid version . AVG will try to trick you into get the Trial version and then pay for it.
This is just very annoying and it doesnt help when the AVG technician clearly have no clue or not interested in helping customers on a free version .
If the popup is back and I answer No Thnaks , the popup should stay away. but as I understand it doesnt .
And what kind of stupid reply is this :
"We can understand your concern but this is our legitimate Business campaign popup and it cannot be stopped. It is a time limited campaign and we request our customers to ignore it if they aren't interested to try the trial version. "
We are not interested in the trial version , are you people really stupid ?
Kate, If you read thro' the complete topic you'll see that Balasubramanian (AVG Technologies) has already advised that the pop up cannot be turned off!.
AVG Guru
@Jim Compuguide -
Please let us know if re-installing w/o Zen works.
Recently had other issues with AVG and it was suggested I uninstall and reinstall AVG w/ or w/o Zen, but in either case I would LOSE ALL history, logs, etc., which I did not want to do. They also pointed out that if installed w/o Zen and one later on wished to use the Zen functions, one would have to uninstall and reinstall AVG w/ Zen and of course would LOSE ALL history, logs, etc. So, if one might ever wish to use Zen it made sense to me to have it installed as it DIDN'T APPEAR to cause any issues so I didn't mind it being installed.
I resolved the aforementioned issues so haven't done an uninstall / reinstall, so still have Zen.
Awaiting your response [ or any one who knows that has tried this and knows FOR SURE the correct answer ].
TIA,
GoBack
.
@Balasubramanian -
Took your advice and relayed my disgust to AVG's Feedback, suggesting that all they needed to know about this issue could be found at this link which I provided... didn't feel the need to try and explain the obvious so eloquently stated herein.
Y'all have a nice day...
GoBack
I was getting weary of this nag too. Yesterday, I rolled up my sleeves and found a link that was described as the "real" download page for AVG Free. Here's that link:
http://www.avg.com/ww-en/download.prd-afh-free
This morning, I uninstalled AVG and AVG Zen through the Control Panel. I used Revo Uninstaller Pro to remove all remnants of the software. As an interesting sidenote, there were registry entries specifically for ad placement on the screen ...
After a reboot, I installed the version of AVG free that I had downloaded from the above link. I did a "custom install" and bypassed the installation of AVG Zen. I don't need or want that. A standalone version of AVG Free has worked well for me since 2005.
I'm fairly certain the ads are tied to AVG Zen because, on another computer, I went through this exercise earlier in February and have not received nags from the software since installing the standalone version.
I agree with the concensus of people on this thread. The responses from AVG support have been rather lame. I know the software is free and I shouldn't complain but, regardless, after not having to confront this daily up until the last release of AVG Free, the persistence of these "mandatory ads" was more than annoying. If I say "no thanks" to an ad, I should only have to do that once, not every bloody day!
I hope my solution helps someone here.
1. Turn off router (maybe I'm being paranoid here!)
2. Disable AVG self protection: Right click the AVG icon in the taskbar (near the clock).
Select to Temporarily Disable AVG Protection.
Agree the default timeout - 10 minutes should be plenty.
3. Open My Computer or Windows Explorer and Navigate to:
C:\Program Files (x86)\AVG\Av\
4. Delete the following three folders: Awacs, Banners, Tuneup*
Do not delete anything else. If you accidentally delete anything else go to the recycle bin and
restore it. *Note: If you have already paid for the Tuneup addon then keep this folder.
5. Enable AVG self protection: Right click the AVG icon in the taskbar (near the clock).
Select to Enable AVG Protection - can take 20 seconds or so to fully activate.
6. Switch on router.
When a new version of AVG is installed you will have to repeat this process. But this once a year is more satisfying than clicking "No Thanks" every bloody day!
Deleting Awacs, etc. does not prevent these marketing pop-ups. :-( See my post above, and Alan Binch's response thereto!
"What is Adware?
Adware refers to the class of malware that presents unwanted advertisement using intrusive and at times dangerous methods. It is a contraction of the words advertisement and malware."
AVG has now become ADWARE. This is very unfortunate that this company has decided that they are the very thing they claim to remove.
PS a program that removes other malware can still be malware if it produces unwanted affects on your system.
Annoying customers is NEVER a valid marketing ploy, you risk alienating your user base as you have with me and countless others I suspect. You have managed to move from an essential product to the malware category. Congratulations.
I tried to leave product feedback on your site and the form is broken as it would not process the message, so here you go, for all the world to see.
Incase the 45 times I have told your popup that I do not want to install more software, here is is another 100 or more times.
NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS 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NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS NO THANKS
Now, can we please stop acting like malware?
Avast did 100%. I know where I am headed next. we'll see how that goes.
I'm trying to wrap my head around this thing that keeps popping up on me all the time now since Feb 18th according to the files installed by AVG. Viewing task manager I see 2 instances of the avguix.exe PID 7432 file that run during this adware attack by AVG. Under startup I saw AVG UI (re)starter had 2 instances. There is no AVG task added to task scheduler. So where is this part of the program coming from? Maybe, avguix.exe needs to be blocked...
AVG I have used your products for years and haven't had a bad experience. I've installed both free and paid versions of AVG to clients yet, I'm starting to get calls and this is annoying me. Please fix this soon!
https://support.avg.com/answers?id=906b0000000DA01AAG
The existence of "AVG ZEN Toaster" with Chrome associations strongly confirms the intent to pop up dynamic content with web-style rendering. There are other things done to the pop-up which prevent even advanced users from determining where the information came from and what will happen if components are clicked ("No Thanks", "Install Now", the X to close the window, the rectangle itself). Again, this design behavior is completely suspicious and must be considered malicious as the results are unknown unless you're willing to take the chance and click something, which is the concept upon which what pop-up malware depends -- users going "I wonder what will happen..." or "I tried to close it." Even if AVG continues to try to defend this behavior as a "business campaign", it is a current template for all "other" malware to copy in hopes of convincing someone that a malicious software can be trusted because it looks like (thus "came from") AVG.
Mr. Fraser has been even more direct about AVG becoming malware than I was, and he is quite accurate. Scare tactics, lack of honesty and documentation, intrusive alterations to browser (and other?) settings via additional AVG programs (consider that malware entry points are commonly used to put more malware on targets), and instead of ever fixing the problems in behavior and design, AVG says to go use a broken feedback page while they continue their design behavior and continue attempting to spread unhelpful/tracking/dangerous software while trying to "upsell" people into their paid software.
Separate samples of malicious AVG programs...
AVG Web TuneUp
http://news.thewindowsclub.com/millions-chrome-users-data-stake-due-avg-web-tuneup-free-tool-81404/
https://support.avg.com/answers?id=906b00000008svJAAQ
AVG Secure Search
http://download.cnet.com/AVG-Secure-Search/3000-18510_4-75985009.html
AVG has not gotten back to me regarding my phone inquiry into this issue. It has been a week since my confirmation that this is intended AVG behavior with an unknown amount of users being subjected to this behavior. The issue involving "AVG Web TuneUp" wasting space with suspicious cache behavior (linked by a "Disappointed Customer" above) has been "unsolved" since December 8th.)
While shaming AVG is unlikely to work, public exposure to people more competent in security than the morons representing "AVG Technologies" here may result in improvements or the take-down of this malware.
Reddit may get some overall attention, and if this got to the chan boards (and similar places) and caught the attention of the bored and ambitious, there could be more clones of the pop-up in an alarmingly short period of time.
AVG's marketing and programming employees have been aware of this problem since its conception and through its release. AVG has received feedback via the feedback pages (when it worked), the forum, and the support phone lines. This forum (support.avg.com) has been aware of this specific pop-up for weeks (February 12, 2016 via https://support.avg.com/answers?id=906b0000000DA01AAG) and similar behavior for months (that link was started on August 13, 2015); and a report via AVG's phone support system was entered February 21, 2016 citing this thread and its images. It seems time for full public disclosure regarding the malware and vulnerability that AVG represents (and for all other so-called security software exhibiting similar malicious or exploitable behavior).
The download.cnet.com link for "AVG Secure Search" is for the reviews; please do not download that software if you value the computer/system you use to view the page.
I not only will NOT purchase any additional protection from an annoying popup, I would actively NOT choose an AVG pay product knowing that you care so little for your customers that you would both annoy them multiple times a day and then LIE to them that it cannot be turned off.
All I get there is "Form Submission Failed" "Field '' is invalid"
I am today uninstalling all AVG software from all 16 computers.
I'm not sure how many times I hear from AVG that this is "legitimate Business campaign popups", but let me tell you this: This is my legitimate consumer choice decision: you have lost 16 users today. I wish I could pop up on your screens every day to remind you so you can click "no thanks" but still see it again the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day....................
TaTaForever
Hi Fellow Suffering AVG'rs...
Regarding the following solutions from two threads, can any one UNEQIVOCALLY state that they work absolutely positively for sure; i.e. over a period of say a several days, restarts, etc.... there appears to be some doubt based on other posts, at least for the latest updated version. Note that the www.wilderssecurity.com/threads/avg-2013-2014-disable-the-advertising-tiles-and-panel.357139/ noted as the source of Charles Boyce's posted solution clearly shows 2013-2014, but not 2015-2016...
Also, if one follows this advice to delete the suggested folders / files, wouldn't it also be possible to MOVE and / or RENAME file or ext. vs deleting, and if it doesn't work restore them to their original location / name, OR is that going to too much trouble vs just deleting which presumably allows complete restoration of all deletions to their original status with a few clicks putting everything back as if nothing had happened...
From this thread...
February 26, 2016
@Mike C
There's another way to stop these pop-up ads which doesn't involve uninstalling or downloading anything:
1. Turn off router (maybe I'm being paranoid here!)
2. Disable AVG self protection: Right click the AVG icon in the taskbar (near the clock).
Select to Temporarily Disable AVG Protection.
Agree the default timeout - 10 minutes should be plenty.
3. Open My Computer or Windows Explorer and Navigate to:
C:\Program Files (x86)\AVG\Av\
4. Delete the following three folders: Awacs, Banners, Tuneup*
Do not delete anything else. If you accidentally delete anything else go to the recycle bin and
restore it. *Note: If you have already paid for the Tuneup addon then keep this folder.
5. Enable AVG self protection: Right click the AVG icon in the taskbar (near the clock).
Select to Enable AVG Protection - can take 20 seconds or so to fully activate.
6. Switch on router.
When a new version of AVG is installed you will have to repeat this process. But this once a year is more satisfying than clicking "No Thanks" every bloody day!
And from https://support.avg.com/answers?id=906b0000000DA01AAG -
December 5, 2015
@Charles Boyce
I found an answer through some easy googling that seems to have worked...there are three folders in the AVG folder in Program Files that you need to delete, but you have to disable avg first...
1. Disable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Temporarily Disable AVG Protection
Agree the default timeout - usually 10 minutes?
2. Open My Computer or Windows Explorer and Navigate to:
C:\Program Files\AVG\AVG201x\ ...... for 32bit systems (201x means 2013 or 2014)
C:\Program Files (x86)\AVG\AVG201x\ for 64bit systems
3. Delete the following three folders: Awacs, Banners, Tuneup
Do not delete anything else you see inside the AVG201x folder.
If you accidentally delete anything else go to the recycle bin and restore it.
Note: If you have already paid for the Tuneup addon then keep this folder
4. Close the My Computer/Explorer window
5. Enable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Enable AVG Protection - takes 20 seconds or so to fully activate.
I stole this info from http://www.wilderssecurity.com/threads/avg-2013-2014-disable-the-advertising-tiles-and-panel.357139/
TIA...
GoBack
We are sorry for the delay in responding. We’re sorry to hear that these offers have bothered you. Many of our users find them useful: they rely on them to upgrade to our higher levels of protection. By doing so, they help fund the free version of the product you currently enjoy. But we do understand the repeated appearance of the same message is frustrating and we are working to improve your experience.
Thank you for understanding.
We are sorry
for the delay in responding. We’re sorry to hear thatthese offers have bothered you.Many of our usersfind them useful: theyrely onthem to upgrade to our higher levels of protection. By doing so, they help fundthe free versionof the product you currently enjoy. But we do understand the repeated appearance of the same message is frustrating and we are working to improve your experience.Your online statement is now complete.
We are sorry for the delay in responding. We’re sorry to hear that these offers have bothered you. Many of our users find them useful: they rely on them to upgrade to our higher levels of protection. By doing so, they help fund the free version of the product you currently enjoy. But we do understand the repeated appearance of the same message is frustrating and we are working to improve your experience.
Thank you for understanding.
This is totally unacceptable and to state that "Many of our users find them useful" is complete scapegoat. They were "finding them useful" before and managed without them so why would "Many of our users find them useful" all of a sudden now? This popup is unacceptable. It does not even explain that it is acutally a prompt to upgrade to the "trial" version of AVG "complete" which will then nag you with a message that your "trial" period has x amount of days left of protection every day!
The olny way to then revert to the free verson is to go to uninstall and select "install free version" as an option, which I had to google to find out. For people who are not tech savy this is far to complicated. For people who are, this is far to irritatiing. On top of that we get a double post from tech support spouting the same drivel.
No. Unacceptable. If this is not fixed within a week I will uninstall and recommend evey person I previously recommened AVG to to also uninstall and use another antivirus.
https://support.avg.com/answers?dt=login&id=906b0000000DA01AAG
To show how many MORE people AVG is upsetting.
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000DA01 .Please try to keep whole conversation in one question/thread to speed up resolution. Thank you.
Hi Rajarajan.
Thanks, but the answer to my question is NOT there, just more gump and wishy washy comments from your cusomer support and more people having the problem which is not resolved.
This:
1. Disable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Temporarily Disable AVG Protection
Agree the default timeout - usually 10 minutes?
2. Open My Computer or Windows Explorer and Navigate to:
C:\Program Files\AVG\AVG201x\ ...... for 32bit systems (201x means 2013 or 2014)
C:\Program Files (x86)\AVG\AVG201x\ for 64bit systems
3. Delete the following three folders: Awacs, Banners, Tuneup
Do not delete anything else you see inside the AVG201x folder.
If you accidentally delete anything else go to the recycle bin and restore it.
Note: If you have already paid for the Tuneup addon then keep this folder
4. Close the My Computer/Explorer window
5. Enable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Enable AVG Protection - takes 20 seconds or so to fully activate.
Does not work for me.
http://www.pcadvisor.co.uk/review/anti-spyware-software/avira-free-antivirus-review-3493945/
https://support.avg.com/answers?id=906b0000000bneE
https://support.avg.com/answers?id=906b0000000bngjAAA
https://support.avg.com/answers?id=906b0000000bn1CAAQ
https://support.avg.com/answers?id=906b0000000DA01AAG
And here are some helpful reviews. Please do not ask me to stop this, I can't, it's part of my "marketing" campaign. I do undreservedly apoligise though and I understand any concerns you may have.....
http://www.consumeraffairs.com/computers/avg.html
'Marj W' said on26Feb2016
"I was getting weary of this nag too. Yesterday, I rolled up my sleeves and found a link that was described as the "real" download page for AVG Free. Here's that link:
http://www.avg.com/ww-en/download.prd-afh-free
"
Thank you, Marj, you saved me!
On 27Feb2016...
I uninstalled AVG (and 'AVG Zen' whatevertheheckthatis).
I ran Ccleaner (very useful utility I've used for years) to clear out garbage (lots of) from Windows registry
I reinstalled AVG from http://www.avg.com/ww-en/download.prd-afh-free
... and ever since then, I've not been bothered by this stupid 'unstoppable' (according to the 'support' folk here) malware-lookalike popup advert.
And though this forum software here fought me tooth and nail, I eventually managed to log back in to give thanks, and kudos, to you, Marj, and to offer my testimony that this solution actually works!
See you all next time around the loop, I guess...
Thanks so much for taking the time to share this with fellow "forever AVG users". I too have recommended this product and/or installed it to countless friends and families computers. I went to the page you posted to reinstall AVG and wondered if you would provide clarification. There are several different products to choose from on that page and wondered which one should we download? I may be the first to ask you this question but can guarantee I probably won't be the last. Just to show what I am talking about (and before someone asks for a screen shot)
Thanks so much for all your help and hats off to those that are keeping a copy of this thread (I am as well). When and if someone has to take action against this please feel free to contact me. Have a wonderful day and thanks again for sharing the answer that AVG could have provided in 10 seconds but chose not to ~ bad bad marketing plan AVG.
The file I downloaded and installed from that page was: AVG_Antivirus_Free_x64_693.exe
I did this because the operating system I'm working with is 64-bit windows.
If you have Windows but not 64-bit Windows then you want the 32-bit version.
If you don't have MS-Windows then I apologise for my lack of nouse, but you will need to ask someone else...
... and I think I understand where you're coming from: the only ones at whom we can point the finger of blame are Those Who Hawk Computer Operating Systems While Persuading Us That They're Quote Easy To Use Unquote.
This post was offered with all good intentions in the effort to assist the global community, though I do recognise that it probably comes across poorly. I console myself with the thought that it can't possibly be interpreted as poorly as those 'offerings' made by staff in the employ of AVG Technologies (for whom I do, nevertheless, maintain deepest sympathy, because in this bizarre society of ours, we all need to try to keep 'jobs' to pay the bills, no matter how nonsensical our day-to-day lives may become as a result).
Consider the lily... https://www.youtube.com/watch?v=9czBBKof7Yo
Jen, The 1st install file is the on-line file covering both 32 & 64bit systems. The 2nd file is the 32bit off-line file & the 3rd file is the 64bit off-line file.
AVG Guru
Go Goodbye AVG. If you decied to remove your so called "Bussines campagin" forever on the free version of add a "Decline" and we aren't bugged again, then maybe I'll come back until then good luck with your "Bussiness Camagin"
Thank you for providing us with your valuable feedback. We have passed on your query to our development team and they will perform necessary action to resolve the issue as soon as possible.
Thank you.
We apologize for the inconvenience caused.
We can understand that you are speaking about the campaign popups of AVG which was discussed in this thread earlier.
We have explained the reason for this and we have asked our customers to submit the feedback and many of our customers have submitted their feedback regarding this popup.
It is our AVG Marketing team should take necessary action and we can't assure whether this would get implemented because it is our only way for marketing.
Right now we can only ask our customers to ignore our campaign popups.
Thank you.
I also have the same popup as the others in this thread (see below)
And whilst this is annoying, I could perhaps have put up with it if it only occured on start-up, or when full screen applications weren't running.
As it is, this and other AVG pop-ups occur when in full-screen applications which steals the focus (and depending on the nature of the application, sometimes minimises the legitimate program)
I understand that you need to advertise your products to provide a free version, but the inconvenience of being pulled out of a movie or game is infuriating!
If a solution is not found soon you will lose yet another customer in me. You will also lose my parents, brothers and friends who downloaded AVG on my recommendation (and in the case of my parents, two full installations!)
I suspect your marketing campaign has been a great success for your competitors.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you.
Just as sad as all the rest of you posting in this string and all other strings concerning the popups
now added to the free avg i will put this antivirus software to rest (R.I.P) it was really good once upon a time! My focus will shift to AVIRA and see where it leds me. Having worked in the IT business since 1980 and on two worldwide computer hw/sw companies aswell as worldwide companies on the client-side, looking at the shifting over to third-party deliveries/outsourcing i am now convinced that the sloope down for AVG has just started. The repeating answers only strenghtens my opinion that this behaviour towards the clients will not change, atleast not until it's too late. bye from sweden
We are really sorry to know that. We apologize if an AVG product did not meet your expectations. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it. Submit your valuable feedback in http://www.avg.com/us-en/product-feedback .Thank you.
We are really sorry to know that. We apologize if an AVG product did not meet your expectations. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it. Submit your valuable feedback in http://www.avg.com/us-en/product-feedback .
Thank you.
after waiting for over a month for a solution, I am now too tired of dismissing that annoying popup message.
I used to recommend all my friends and family to install AVG. some of them bought the premium versions.
this will no longer be the case. as of this moment I have clicked the "No Thanks" for the last time.
I am uninstalling AVG and replacing it with Avira antivirus, and will make sure everyone I know do the same.
too bad that after SO many forum posts, some from people that really needed to make an effort to even sign up to your website (the elder people), you failed listen to the customers that make your company what it is, and failed to fix this horrible issue.
We regret for the inconvenience caused to you. Thank you for taking time to share your valuable feedback. It has been passed up to our concern team and changes will be made in the coming updates to win you back. Appreciate your patience.
"Hello James,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you."
Reading this filles me with so little hope. If your main goal really is to keep your customers happy, you'd have either disabled the popup or at least put it on a decent time frame, eg. once a fortnight or once a month...
I do not need any standard comment about your "regret" for my inconvienience or any empty apologies about avg not meeting my expectations. I just need you to fix this problem that'll keep pushing people to your competitors.
The very best advertisement you can get is "word of mouth" and the very worst advertisement is allso from "word of mouth", if you do not understand what "word of mouth" i'd suggest you'd look it up.
(Kind) regards
We apologize for the difficulties you are currently experiencing.
We have passed this issue to our concern to our team and changes will be made in the coming updates. Your patience is much appreciated.
Thank you.
To illustrate my point a neighbour brought her laptop to me saying AVG had stopped. She had accidentally clicked to accept the trial having no desire to use the full version and having no idea what she was doing. I had previously told her AVG was trustworthy so she followed that advise to it's conclusion and followed the link. The marketing strategy is aimed squarely at people like her. I can not in all conscience issue that advise again.
To the techs who have replied on this thread - I accept that you probably have no input into marketing strategy and are simply towing the company line here whilst earning a living. I have left my feedback, not that I expect it to make any difference in the same way that previous feedback of others has not. Even if it does make a difference the damage is done and the reputation lost.
Thank-you for the good years and goodbye.
I dont need any copy/paste answer staff has been posting for months or who knows how long, I ONLY logged in to say - DONE.
Gonna be Avast or whatever... just not avg. Never again avg.
Thank you and bye.
they just don't know that using such intrusive and nagging ads just keeps customers away from them, since they are not the only free AV out there.
I am already a week with Avira and it's all good until now.
We are sorry for the difficulties you are currently experiencing.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback http://avgclick.me/AVGfeedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Please feel free to contact us for any further assistance. Thank you.
Since the 'Gurus' dont want to help, try this.
Go to AVG User Interface, Options, Advanced settings, Appearance and untick all items under 'Display System Tray Notifications' then reboot and its gone. Not sure if its going to pop up again yet.
John
Thank you for taking your time to share this information.