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S Coleman AVG scheduled scan not working
Hi Folks,
My scheduled weekly scan had been working fine until 2-3 weeks ago, including for instances when 'missed' due to computer being asleep or off. Since then no scheduled scans have been run. All other scans are running AFAIK.
Have installed 'critical' updates during this period.
Running Windows 8.1 on HP ENVY 15 Laptop.
Have reviewed all pertinent settings and can't find anything that got inadvertently changed.
Have following checked:
'Run when computer starts up if task has been missed' and
'Run even if computer is in low-power mode'
Any help would be appreciated.
TIA,
Steve
My scheduled weekly scan had been working fine until 2-3 weeks ago, including for instances when 'missed' due to computer being asleep or off. Since then no scheduled scans have been run. All other scans are running AFAIK.
Have installed 'critical' updates during this period.
Running Windows 8.1 on HP ENVY 15 Laptop.
Have reviewed all pertinent settings and can't find anything that got inadvertently changed.
Have following checked:
'Run when computer starts up if task has been missed' and
'Run even if computer is in low-power mode'
Any help would be appreciated.
TIA,
Steve
Sorry for the inconvenience caused.
May I know the name of the AVG program installed on your PC and also the version of it?
At the time of scheduled scan will you use your PC or just leave it idle?
When you use your PC at the time of scheduled scan there is a chance of scan getting delayed.
AVG AntiVirus Free Edition
Version number:
Zen ver: 1.41.1.56922
Framework ver: 1.52.1.51616
Setup ver: 1.52.1.51612
Installed Components
Advisor, Security Toolbar, Anti-Rootkit, Anti-Spyware, AntiVirus, Identity Protection, PC Analyzer, Personal Email Scanner, Resident Shield, Surf-Shield
Security Information
Virus Database ver: 4537/11671 [2/21/2016, 7:48 AM ]
LinkScanner ver: 2832
Anti-Spam ver: N/A
Hope I got all that right, as the images won't allow c'n'p'n an I'm a bit dyslexic in me ol age.... ';)
TIA,
Steve
Thank you for providing it but you haven't replied to one of my question "At the time of scheduled scan will you use your PC or just leave it idle?"
At the time of scheduled scan will you use your PC or just leave it idle?
It's usuallly idle, but 'on', presumably sleeping, as it may or may not show up on the LAN.
When you use your PC at the time of scheduled scan there is a chance of scan getting delayed.
Not aware of anything else that might be running automatically, other than Firefox is usually open, EI *might* be. Anything else open I can think of would be 'passive', like WordPad, etc.
TIA,
Steve
I know it's been re-started several times recently during this period of 2-3 weeks when it hasn't run.
Thx,
Steve
Yes, there is a chance of scan getting delayed if you use the PC at the time of scheduled scan.
We request you to completely reinstall AVG free antivirus using our AVG remover tool once and then schedule the scan.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download AVG Protection Free Zen version please use this link: http://files-download.avg.com/inst/mp/AVG_Protection_Free_698.exe .
To download our AVG free antivirus program without Zen, please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us should you need any assistance.
As for the procedure you're suggesting I follow:
Will I lose the archived files that AVG has ID'd as virus, tracker or other and I saved to the vault.
Will I lose all the History and Reports, etc. Not sure that's a big deal, but being anal I like to have historical data for future ref, but then that's jes me... ';)
Another aside, I was wondering what advantage for me to have the Zen version as I'm not using AVG presently with other devices. If I choose to not install it now, can it be added later without a lot of hassles or loss of anything?
One question, if it doesn't run because of whatever, how come it doesn't run after a restart as it's supposed to being that I've set it to.
Will get back after having a chance to work thru your solution. It may be a day or so way things are going.
Thanks for your help and patience...
Steve
The Zen version can be installed on multiple devices that run's Windows, Mac and Android smartphones and tablets where as this cannot be done on our legacy versions.
If you wish to have Zen installed later then you have to completely remove all the traces of previous AVG version using remover tool.
If you had set to scan AVG after the system startup then it should scan your PC as soon as logged in to Windows but in your case you have mentioned that it didn't happen so that is the reason we request you to completely reinstall AVG and check for it once.
Thanks again for the follow-up answers.
I'll get back to you when I've had a chance to redo things as suggested, OR I might give it a chance to run at it's presently scheduled time which it shows under the 'Manage Scheduled Scans' section, OR reset the schedule to a sooner time when I've got time to watch it in order to speed things up. It'll be at least later this evening at the earliest, possibly the next day or so. I really gotta get busy with this other stuff hanging over me po ol head.... And now it's started sprinkling which ain't good, but should pass... arrrgggghhhhh!!!
Based on your notes re: Zen I guess it makes sense to install it whether I intend to use it near term or later on. Any reason that's not the best way to go?
Balasubramanian, I really appreciate your help and especially the concise and straightforward instructions you give. Some help threads I've read, admittedly for other problems with other software and computers in general are a real PITA to have to follow. Not necessarily for me directly, but those I've run up on while researching some issue I'm interested in.
Will be back in touch... if anything else comes to mind in the interim please post it.
Again, thanks for your help and patience,
Steve
Please, feel free to let us know if you require any further assistance. Thank you.
Hi,
Further review / testing shows that when computer is 'awake' scheduled scan will start as it should, but when 'sleeping' [ and likely if 'off' which is seldom, but haven't tested that yet ] scheduled scan won't invoke. Also if it's in the process of running a scan, having started during 'wake' mode, it will pause upon computer going into 'sleep' mode until the computer is 'woke up', then continue and finish so long as awake. While I seldom turn the computer off, when not in use I do close it up and hence it goes into 'sleep' mode'.
There are times I may not use the unit for several days, which may have been the case during the recent instances of failure to run scheduled scans. Why it didn't run after eventually opening / waking it up makes no sense unless there's a 'time out' window after which it awaits the next scheduled scan, skipping the 'missed' scan. My normal setting is once a week at 3am, when I'm less likely to be using it, but may at times as I keep odd hours.
Using the 'Post update memory scan' [ which occurs 2-4 times a day when 'on' ] as a 'log' of when the computer was on or not 'sleeping' I see that the first instance of 'missing' a redo it was 'sleeping / off' 2+ days, but the next and second instance missing a redo it was only 'sleeping / off' for 8-9 hours.
Would being turned off vs being in 'sleep' mode at time for scheduled scan keep AVG from invoking its 'making up' feature upon being turned on?
Is there a setting either in AVG or native to Windows 8.1 running on HP ENVY 15 Laptop that would automatically 'wake up' the computer when AVG is ready to invoke a scheduled scan, or while in the midst of running a scan keep it from going into 'sleep' mode until finished? Or some way to control or disable any 'time out' feature if there is one as discussed above.
TIA,
Steve
Thank you for the information.
Yes, as we said earlier on sleep mode (a power-saving mode of operation in which devices or parts of devices are switched off until needed) it is obvious that no programs will be running and the same goes for AVG.
Unfortunately there is no settings to woke up the PC when the AVG is ready to scan.
The one thing we can suggest is to change the settings to Window so that your PC doesn't go into Sleep mode and whenever you aren't using your PC just turn off the monitor and do not turn of the CPU.
Please feel free to contact us should you need any assistance.