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Mpho MohaleMpho Mohale 

AVG Mobilation login


I have AVG Antitheft installed on my Xperia Z5. i had to remove my Sim from the Device. Now i have the Sim Card back on the phone it requires a Password.

Tried logging in to https://www.avgmobilation.com im promted that Password is incorrect, I used the Forgot Password option and reset the password. It still doesnt aaloow me to login. 

Filled the form to communicate with Support but still nothing, My phone hass been locked for more thun 2 days now. tried factory reseting it but it doesnt allow me to go threw AVG. 

Can someone please help me unlock the phone or advice on hot to login to mobilation.

Mpho Mohale
Alan BinchAlan Binch
Mpho, Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Mpho MohaleMpho Mohale
Hi Alan.

I did fill in the form 3 times.... 

i get this but it doesnt help with the issue i have. Cant login on my phone, cant change password. cant do anything

"Hello Mpho,

Thank you for contacting AVG.
We are so sorry to hear that your device is locked with the AVG Lock Screen when SIM card is changed and you need help on how to unlock the device. We will help you with this concern.

Please be informed that you have to login via the option 'login using AVG My account' to view your device and to use Anti-theft functions to unlock your device.

However, because of server maintenance login to this option is currently not possible. Our technicians are working currently to fix this issue and hopefully it is expected to be fixed with in the next 24 - 48 hours. 

We once again apologize for the inconvenience caused by such a situation but this maintenance is only to make sure AVG mobilation website works without any login issues at all time.

Once after login with AVG My Account credentials in to mobilation website, please follow the instructions below to unlock your device:

Please be informed that AVG don't save any password due to the security reasons of the customer. All the passwords are system generated. Its the user who has to reset the password remotely in Anti-theft website. 

Could you please follow these instructions to unlock your device: 
Visit our AVG Mobilation website : http://www.avgmobilation.com/anti-theft 
Login with the AVG MyAccount login credentials, which you have registered with Anti-theft service. 
Please select the proper device from the select device drop down menu. 
You would see the unlock tab. Tap on it to unlock your device. 
Note: This procedure will work only if your device has an active cellular data/WI-Fi connection. 
If this procedure doesn't work, we recommend you to change your password by tapping on the Security PIN tab. Please type in your new lock/unlock PIN (only 4 digits) and click Next. 
You should get a command prompting that the password/PIN was successfully changed. 
Now you may try to unlock the phone with the updated password. 
If in case, failing to unlock the device, then the only possible way to unlock the device is doing a hard reset to the factory settings. Please contact the device manufacturer service center they could help you to do a hard reset. 

We thank you again for your patience and understanding. 

Have a great day! 
Best regards,
Praveen Rajendran
AVG Customer Care"
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Mpho,
We understand how something like this can really try your patience.
This is a know issue and our development team are working with high priority to get this issue fixed. Your patience is much appreciated.
Thank you.
Mpho MohaleMpho Mohale
This is a third Day.......... 

Does this make sence? 3 Days!!!
Balasubramanian SBalasubramanian S (Avast) 
Hello Mpho,

We sincerely apologize for the inconvenience caused.
As we are experiencing a serious issue with our website it is taking more time for us to analyze the issue.
However our developers are working on high priority so it will get fixed at the earliest as possible.
We request you to wait patiently for few days and also we see that you have submitted the issue to our mobile team and you will be getting the email regarding this.
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