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Chris BarronChris Barron 

AVG PC tuneup has expiures tday message

IT shoes expires today yet I have only just bought it and installed it
Best Answer chosen by Chris Barron
BalasubramanianBalasubramanian (Avast) 
Thank you for the information.
On your AVG Zen interface do you have your email address displayed or just as "CONNECTED" ?

All Answers

BalasubramanianBalasubramanian (Avast) 
Hello Chris,

Sorry for the inconvenience caused.
As per our record, you have purchased the subscription for AVG Performance multidevice (1 year subscription) and it expires on 10/3/2017.
We request you to open the AVG Zen window and check whether the expiry notices is for Protection or for Performance?
On Zen interface you can find protection and performance circle.
On the performance you should have the PRO version of AVG PC TuneUp installed because you have purchased the subscription for it.
On the protection you will have the trial version of AVG Internet Security or AVG free antivirus installed, protection and performance are both different programs.
Please check for this and do let us know the status of it.
Chris BarronChris Barron
It is for PerformancePro
Chris BarronChris Barron
still says Expires today with an invitation to Buy now ????
BalasubramanianBalasubramanian (Avast) 
Thank you for the information.
On your AVG Zen interface do you have your email address displayed or just as "CONNECTED" ?
This was selected as the best answer
Chris BarronChris Barron
also it is the same on a second PC
Chris BarronChris Barron
It has my email address
BalasubramanianBalasubramanian (Avast) 
Good, please follow the below mentioned instructions once:
1) Please click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin
2) Click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok.
3) Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username and password correctly and make sure that you log in as admin then check whether the PRO version is installed on performance circle and make sure that you don't have any expiry notices.
Please do let us know the status of this.
Chris BarronChris Barron
Did that and it still says expires today
 
Chris BarronChris Barron
User-added image
BalasubramanianBalasubramanian (Avast) 
Thank you for following the instructions and sorry to know that you are still facing the issue.
In this case, we request you to completely reinstall the program using the AVG remover tool.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate AVG Performance multi-device, please follow the instructions mentioned in this link: http://avgread.me/1If7pzz .
Please feel free to contact us should you need any assistance.
Chris BarronChris Barron
Too tired now, it's 12:30 am here, I'll do it tomorrow
BalasubramanianBalasubramanian (Avast) 
Yeah okay, Chris. You can contact us at any time, we work round the clock.
Chris BarronChris Barron
User-added image
Chris BarronChris Barron
a slight change now it says 29 days ???
AvinashAvinash (Avast) 
Chris, We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you
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