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Dorothy Thomas Slow scanning
Since 14 March 2016 the daily AVG scan of my computer has been taking, on average, 2 hours and 30 minutes. This is unusual, previously it took about 30 minutes with an occasional 1 hour 20 minutes (not often). The scanning time is seriously affecting whatever else I want to do on the computer. Is there anything I can do about this, please?
I run Windows XP and my licence number is [license number removed] .I have not installed any new software recently and my main activity has been creating Word, Excel and Publisher files. No major changes to the system this year.
I run Windows XP and my licence number is [license number removed] .I have not installed any new software recently and my main activity has been creating Word, Excel and Publisher files. No major changes to the system this year.
We request you not to share any personal information(Email address, License/order #) in public forum due to security reasons. We are sorry to know that the scanning by your AVG program takes much time. I would like to keep you informed that AVG scanning time usually depends upon the memory size. Are you using a latest version(2016) of your AVG program? Is the scanning process getting completed successfully without any difficulties? Are you able to identify the exact hard drive for which the scanning process takes much time? You can also schedule your scan by following the instructions in http://avgread.me/1KBqgGO .Thank you.
You are welcome.
Thank you for providing the requested information.
As we can see that you have installed our older 2013 version we request you to remove it and install our latest 2016 version.
Please follow the below mentioned instructions for it:
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
Please feel free to contact us should you need any assistance.
Thank you so much for your instructions on loading the 2016 version. All the links worked very well, I now have the newer version and the last scan took 16 minutes - WOW!! I suppose I want to know why I've been renewing and still getting the 2013 version but I'm not complaining at this time.
Thanks again, Dorothy xx
That's great to hear your issues has been resolved now. Please be informed that only the Virus definition updates will be performed automatically, the program updates must be done manually after the release of the each version every year. Please feel free to contact us for further assistance.
Thank you.
We are sorry to hear this. Could you provide the screenshot of AVG window where it shows the performance scan progress?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.