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Paul Middleton AVG Firewall marks items as spam, but does not move them to junk
I have AVG business IS edition.
I use Outlook 2010 and have the AVG plugin that checks for Viruses and Spam.
On a daily basis I receieve somewhere in the order of 50-100 spam emails.
AVG picks up that these are SPAM and appends the words SPAM to the email - it is also supposed to move the emails to the Junk folder.
Some of the emails are moved (not many a small percentage) but most are left in the IN box.
I know it is AVG that is marking these as SPAM as I have changed the official message in the firewall settings.
I have raised the issue with AVG support (several weeks ago now). I was asked to run a program that collects data about my machine and set up. I was told to wait for 48 hours for a response. I have eaited for over two weeks now and chased several times but have not got a response.
The ticket number is 02611723
Anyone got any idea how to get AVG to do its job and move all the messages it marks as SPAM to the junk folder?
The first time they responded saying that they would not find my upload file.
I re-ran the program and reuploaded the file and sent an email on the 22/12/15
I followed up with an email stating the file name
The auto up load of the last file is
info@essexpcfix.co.uk_22120116.7z
I was told to wait 24-48 hours.
Since then I have chased several times but have received nothing from them.
Dissapointed - DAMN YES
I get the feeling AVG have grown from a small company to a large company too quickly - it is selling a lot, but is not investing in the support arm or the business.
this is a bad strategy and will lose it business in the long run
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AVG Guru
The first time they responded saying that they would not find my upload file.
I re-ran the program and reuploaded the file and sent an email on the 22/12/15
I followed up with an email stating the file name
The auto up load of the last file is
info@essexpcfix.co.uk_22120116.7z
I was told to wait 24-48 hours.
Since then I have chased several times but have received nothing from them.
Dissapointed - DAMN YES
I get the feeling AVG have grown from a small company to a large company too quickly - it is selling a lot, but is not investing in the support arm or the business.
this is a bad strategy and will lose it business in the long run