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AVG Internet Security
My hard drive crashed. Installed new one. First thing I did was try to load My AVG Internet Security suite. It would not install. I called tech support and talked with a man who tried but failed to help. I allowed him to take control of my computer but he still could not get the program to install.
Afterwards, I finally installed AVG on my own, ran a scan and had three viruses or malware on my computer. Where did they come from? (Brand new hard drive from HP.) I do not trust this tech. I know he told me one thing that was not true.
Though I have changed all the pass words on my compouter I still do not feel safe. Anyone else experience AVG techs like this one?
Afterwards, I finally installed AVG on my own, ran a scan and had three viruses or malware on my computer. Where did they come from? (Brand new hard drive from HP.) I do not trust this tech. I know he told me one thing that was not true.
Though I have changed all the pass words on my compouter I still do not feel safe. Anyone else experience AVG techs like this one?
AVG--> Options--> Advanced Settings--> History.
there is no listing for "history" under "advanced"
and how do i do a screen shot?
Not real computer savy here.
All Answers
A computer which is connected to the Internet is always vulnerable to threats.
To analyze the threats please share a screenshot of the scan reports so that we can understand and look into the detection issue.
You can pull up the reports via AVG--> Options--> Advanced Settings--> History.
To get our legitimate AVG support please have a look at this link: http://avgread.me/1FQ12oe .
AVG--> Options--> Advanced Settings--> History.
there is no listing for "history" under "advanced"
and how do i do a screen shot?
Not real computer savy here.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
OK. Perhalps I did not communicate properly.
Your tech tried but failed to fix the problem. Afterwards, I found the cure. My computer is now running perfectly.
After talking to your tech, I installed AVG Internet Security, ran a scan, and found three viruses or malware on my computer.
My concern is your tech, to whom I allowed to take control of my computer. He was less than honest and I am concerned about the safety of my files and data.