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Pat MaltempoPat Maltempo 

Win32/Heur.dropper

I received a virus threat warning from AVG for  Win32/Heur.dropper while downloading the software for NeatReceipts portable scanner. (AVG gave me the option to remove or continue)....   I contacted Neat and they said "Please disable your antivirus temporarily so that you can download the Neat software in our website. It wont affect your computer." .....  Is the info from Neat reliable or should I pack up the scanner and send it back to them?
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Pat,
We apologize for the inconvenience caused. We understand your concern.
If you trust that the program is secure and safe please install it. If wish you can add it on the exception list using the below article http://avgclick.me/AddException .
Please feel free to get back to us for further assistance.
Thank you.
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