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Dot GainDot Gain 

Windows 10 strange autostartup names.

Hi!
After the latest AVG update I noticed two strangely named entry (AVG Ui (Re) starter (2)  and None) in the windows startup list.

1. AVG Ui (Re) starter  
    - AVG Ui (Re) starter -  avguirnx.exe
    - Fmw

2. None 
    - CTF loader - ctfmon.exe
    - None
avuirunnerx.exe
    - TRAYONLY

Is it normal to AVG create an entry with the "None" description?

Thanks.
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Dot,
Please send us a screen-shot( http://avgclick.me/getscreenshot )of the new AVG names in the startup list which will help us in assisting you better. Are you able to access your AVG program without any difficulties and do you see the message 'You are protected' in the AVG main window. Also please check for the names of all AVG programs in the 'control panel' list of programs and let us know the names. Thank you.
Dot GainDot Gain
Hi!

AVG says I am protected and everything seems to be in order.
No AVG related prgram in control panel list.

User-added image
Balasubramanian SBalasubramanian S (Avast) 
Hello Dot,

Thank you for providing the screenshot of the task manager startup list.
We request you to completely reinstall our AVG program using the AVG remover tool.
1) To download the AVG remover tool please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

If you are using our AVG free antivirus then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe to download and install it.
Please feel free to contact us should you need any assistance.
Dot GainDot Gain
Hi!

Some serious fup is going on here... :)

1. Used the tool you provided to remove AVG, ...was not flawless, AVG (at least parts of it) remained installed. Used "programs and features" to remove it.
2. After uninstallation the full AVG folder remained on program files(x86) - erased manually

3. There were no such directory as AVG Remover

4. Tried to install the AVG with the given exe, but installation failed with error code: 0xC0070643, Description: Event exec_finished

Any idea?
Thanks
Balasubramanian SBalasubramanian S (Avast) 
Thank you for following our remover tool instructions.
This 0xC0070643, Description: Event exec_finished is a known issue and we request you to get our additional support so that they will fix this issue for you.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Kevin BaughenKevin Baughen
That's great for the original poster guys but I have this issue too... can you please publish the answer for everyone else so we can all know why, even though we downloaded the 'safe for windows 10' version of AVG Internet Security, the startup processes still seem to be impaired.

My start up process has gotten to the point where I see a black screen and process notifications for various AVG 'stuff' flashing across the screen so AVG is obviously slowing this down!

Thanks in advance, Kevin
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Kevin,
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
Filipe PFilipe P

Hello AVG team,

Guys I have to agree Kevin. It's great you're giving personal attention by sending info by email but if it could be shared on the forums it could save everyone time.

With that said I have not had any startup problems except having the strange names.

Strange AVG Tasks

Hope you can advise & thank you in advance,
Filipe

Balasubramanian SBalasubramanian S (Avast) 
Hello Filipe,

We do understand your concern.
The instructions that we sent via email to Kevin is on how to get connected to our remote support and once connected they will help to fix the issue if not they will escalate the case to our level two technical team.
Jayson KangJayson Kang

Hello,
Sorry for the Intrusion on this forum.
I would just like some input on the original question first stated by Dot.
I seem to be having the same "issue", so to speak.
My task manager is similar in layout to my peer's, except it has "None(2)" instead.
My concern is that it is has a high "Startup impact", so I was wondering if it was essential or not for the AVG software to run correctly in the background. If not, I plan to disable it to avoid my laptop from overheating. I would also like an inquiry on why It says "None" and if I shold unistall, then reinstall as well.

Any advice is appreciated,
Jayson

AvinashAvinash (Avast) 
Hello Jayson,
Thank you for contacting us. We are sorry for any inconvenience caused. Please note that it is very important for an anti virus program always run in the background to monitor your PC for threats. We request you to try repairing you AVG once ( avgclick.me/RepairAVG ). Thank you.
Scott WoodburyScott Woodbury
Hello AVG team,
Similar situation here with the latest update, searching brought me to this post.
My start up has the same strange listings as posted by Dot and stated by others. High impact loading and since recent updates other apps are not working well.
My sling app struggles to connect often forcing me to kill and relaunch to get it to stream, My Saitek HOTAS drivers and profiler (also in my startup) are disconnected as soon as AVG loads and I have to re-launch profiler manually then it will randomly disconnect again, Steam and other lunched games crash more frequently and have issues connecting with the host server.
I have tried the repair, I have tried the AVG removal tool and I have tried  uninstalling and cleaning out my registry and manually remove the AVG folders then a fresh re-install.
The issues persists. This is obviously some trend at this point if my google search led me here as a top of the list find.
  • Can we please communicate a fix to the public knowlage base.
  • Acknowlage there is a current unresolved issue with a planned patch fix.
  • Acknowlage you just don't know and are working on a fix.
  • If I want to fix my issue I need to do something else.
Without information people will default to the last one anyways and for me that will unfortunatly be without AVG as a solution that I have recomended to hundreds of thousands of my fellow Interactive Entrertainment professionals and hobbyests.
KishoreKishore (Avast) 
Hello Scott,
We could certainly understand your concern. Could you please let us know the exact AVG program installed on your PC and please provide us with the screenshot of the startup list to analyze the issue and assist you better.
Scott WoodburyScott Woodbury
Hello Kishore,

I'm running the latest 64 bit version of AVG free for Windows 10. I won't be providing a screenshot here. If you would like to facilitate a discussion someone can email me. I will say it's very similar to the one already posted. I also use AMD catalyst, Google, Realtek, I also have Saitek drivers and profiler running at startup. If the issue isn't resolved within a few days I will need to move on to my own solution.
In all honesty you should have enough info from the posts above to resolve anyones issues. The key takaway in my posting here is this shouldn't be handled in a case by case basis. This obviously affects many who use your product, don't just speak to me, please speak to everyone.
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Scott,
We apologize for the inconvenience caused. We appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
Özün Ç. AltunÖzün Ç. Altun
User-added image
i only have strange autostart names :/
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Özün,
Could you please provide us a screen-shot (http://avgclick.me/getscreenshot) of the startup list which will help us in identifying the issue and assist you better. Thank you.
Alan BinchAlan Binch
Özün, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Peter VlietmanPeter Vlietman

I have exactly the same issue with the startup names Fmw and 2x none, and the fact that AVG won't start at windows startup , i have checked everything , reinstalled AVG (after removing it with the remove tool) , nothing works (checked my msconfig to see if all AVG services were started aso).

Now i have to remember to manually start AVG at every windows startup...then it works until the next reboot.
Any ideas on how to fix this?

Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Peter,
We apologize for the inconvenience caused. To help you in resolving the issue, I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
Pavel TodorovPavel Todorov

As far as i understand from the written above, if we want the issue resolved, the only option we have is to post a screenshot of the startup menu and hope for personal support from the technician. Also you were informed for this problem January, so almost 2 months later you should know what is going on. And if you know you should inform us, your clients. Or at least share the e-mail, that you send individually, here.
And please, help us help ourselves - save everyones time :) 

Jonas AnderssonJonas Andersson
I also have the same strange start-up names showing in Task Manager:
User-added image
What should I do?
AvinashAvinash (Avast) 
Hello Jonas,
We regret for the inconvenience caused. Please contact our technical support team ( http://avgclick.me/AVGtechnical ) to resolve your issue. Thank you.
Jonas AnderssonJonas Andersson
I contacted Tech Support as requested above, but the person I spoke to didn't know what the entries in start-up were either. He/she said I could leave them there as long as they don't seem to affect anything or I could try disabling them to see what happens. I have to confess to being a bit disappointed with the answer, especially since I was asked to contact the support team "to resolve your issue". If someone knows the answer this obviously hasn't been passed on to everybody in the support team.
AvinashAvinash (Avast) 
Hello Jonas,
We apologize for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://download.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.
Jason EyreJason Eyre
I too have the same problem and; despite reinstalling AVG it has reappeared in this way:

User-added image

Can this be addressed too?
AvinashAvinash (Avast) 
Hello Jason,
We regret for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://download.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.
Jason EyreJason Eyre
I did all that and I am now being told by your Tech support that this is no issue at all - so why all the nonsense above. Why are people being told to uninstall and reinstall?
Dave StuartDave Stuart
We have been folling this feed for awhile now and came up with a game plan by collecting all of the information dispensed by AVG reps.. Here is a screenshot of the start up menu and everything we have done up to this point >>>

AVG Issues
AvinashAvinash (Avast) 
Hello Jason,
Our senior level technical team has confirmed that as correct behavior and there is no issue with your startup items. Thank you.
Fuck AVGFuck AVG
JUST GIVE US THE GOD DAMN ANSWER YOU BRAINLESS MONKEYS.
KarthikeyanKarthikeyan (Avast) 
Hello Dot,
We apologize for the inconvenience.
This startup entry of the AVG is a genuine one and you can leave that as it is. It will not affect the performance of your computer.
Thank you.
Peter LawrencePeter Lawrence
If these files are genuine, can you please tell us what they do. Surely you know that at least. Perhaps then users will feel more confident about using AVG!
Balasubramanian SBalasubramanian S (Avast) 
Hello Peter,

We can understand your concern.
We request you to contact our technical chat support using this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales inorder to get complete details regarding this issue.
Thank you.
Leslie LespesLeslie Lespes
The way I resolved this problem is to make an entry in the registry at:: hkey_local_machine\software\wow6432node\microsoft\windows\currentversion\run with that i was able to load the user interface at startup.
KarthikeyanKarthikeyan (Avast) 
Hello Dot,
We are happy to know that the issue is resolved. The steps you have provided will be helpful to most of our customers.We appreciate your time and co-operation. Feel free to contact us for further query regarding AVG.
Thank you.
Leslie LespesLeslie Lespes
here is the procedure
Here is how to add the program to the registry key location: I found this procedure on the WEB.

1.  Hold the windows key+R and bring up the run dialog box and type in "regedit" and hit enter

2.  Navigate to this registry key location:

"hkey_local_machine\software\wow6432node\microsoft\windows\currentversion\run"

3.  Right click on the right side of the panel and go to New->String value and that will create a new string value that you can rename to "AVG" for example.

4.  Double click your new string value and under where it says "value data" type in the dialog box the location of pia_manager.exe.  The default location should be:

"C:\Program Files (x86)\AVG\Av\avgui.exe"

5.  That's it!  You're done.  And now you can restart your PC to check and see that private internet access (pia_manager) now starts up automatically with Windows 10!

 
KarthikeyanKarthikeyan (Avast) 
Hello Leslie,
Thank you very much for the detailed information. We appreciate your time and co-operation.
Thank you.
Leslie LespesLeslie Lespes
Here the correction to the above procedure. Sorry about that.
Here is how to add the program to the registry key location: I found this procedure on the WEB.

1.  Hold the windows key+R and bring up the run dialog box and type in "regedit" and hit enter

2.  Navigate to this registry key location:

"hkey_local_machine\software\wow6432node\microsoft\windows\currentversion\run"

3.  Right click on the right side of the panel and go to New->String value and that will create a new string value that you can rename to "AVG" for example.

4.  Double click your new string value and under where it says "value data" type in the dialog box the location of avgui.exe.  The default location should be:

"C:\Program Files (x86)\AVG\Av\avgui.exe"

5.  That's it!  You're done.  And now you can restart your PC to check and see that private internet access (pia_manager) now starts up automatically with Windows 10!

 
KarthikeyanKarthikeyan (Avast) 
Hello Leslie,
Thank you for the correction. Your help is very much appreciated.
Thank you.
Tom SweeneyTom Sweeney
So, (after ten months!! on this subject) is the final answer, that to remove the "AVG UI (Re)Starter" and  "AVG UI (Re)Starter (2)", one must edit the registry?? And the recommended way to do this is as outlined by user Leslie Lespes in the 10/6/16 post on this subject? I understand AVG needs to load as a startup item, but it seems to me there has been no other answer. Is this user suggestion the final resolution for the AVG technical staff?? I want to make sure as I (like many or most users out there, am very reluctant to mess with registry.
Thank you.
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