Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Max MaxMax Max 

Unable to login to my account

I have an AVG account but whenever I try to login to https://subscriptions.avg.com/ I get a timeout error and the login fails. I've tried this from two different computers on two widely separated networks with the same results. Is there a problem logging into AVG?
-980888528-980888528 (Avast)
Hello Glenn,
Yes, we are aware of this issue and it has been fixed now. Please try to log in to our AVG MyAccount and check the status. It is working fine on our end.
Erika BolinErika Bolin
Still not working for me!
Erika BolinErika Bolin
I'm having the same problem.  Multiple computers.  Different networks.  Different browsers.  I'm guessing they're having issues.  
Erika BolinErika Bolin
Oh, and because the login isn't working, my subscriptions also aren't registering on my computers.
-980888528-980888528 (Avast)
Hello Erika, 
That's strange, we will look into it. 
Have you tried to access your AVG MyAccount via mobile or other devices? 
Please share the screenshot of error message to check and escalate it further. 
Ask a question
Struggling with non-AVG technology? We can fix that, too!