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Lisa Corbin AVG Driver Updater and Internet Security Issues
1. Internet Security: When I launch AVG Internet Security, it shows RED on "computer update required" and when I click that box, it pops up with "Antivirus update is required." When I click fix now button, and yes to allow, I get popup: "update completed successfully." But everything is still RED. Is it updating?
2. Driver Updater: Keeps telling me my driver is out of date for Realtek HD Audio and tries to force me to purchase update. But when I check my device manager, there's no yellow indicator to confirm the AVG assessment. Are they just trying to sell me something I don't need?
I really want to be able to trust this company, but I'm becoming skeptical. been a customer for many many years over 5 computers since day one.
2. Driver Updater: Keeps telling me my driver is out of date for Realtek HD Audio and tries to force me to purchase update. But when I check my device manager, there's no yellow indicator to confirm the AVG assessment. Are they just trying to sell me something I don't need?
I really want to be able to trust this company, but I'm becoming skeptical. been a customer for many many years over 5 computers since day one.
http://www.joroco.plus.com/images/avg_fault1.jpg
All Answers
We regret for any inconvenience caused. Please share screenshots (http://avgclick.me/getscreenshot) of AVG Internet Security dashboard, message from AVG Driver Updater that a driver needs update and your device manager showing that there is no issue with the driver in question.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
"AVG Internet Security, it shows RED on "computer update required" and when I click that box, it pops up with "Antivirus update is required." When I click fix now button, and yes to allow, I get popup: "update completed successfully." But everything is still RED.".
It won't 'switch on' to GREEN, whatever I do to 'fix it'.
http://www.joroco.plus.com/images/avg_fault1.jpg
I will certainly check this for you.
Please let me know the version of AVG installed and the screenshot http://avgclick.me/getscreenshot of the error message to assist further.
AVG Internet Security v 16.161.8048
It seems that you have an older version of AVG installed on your computer.
The latest version is 18.6.
Please uninstall http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG the older version of AVG to completely remove all the traces of AVG from your computer.
Use this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install the latest version of AVG Internet Security.
If you face any difficulties, please let us know and we will assist you further.
Let's have a look at it together. Please share the screenshot
http://support.avg.com/SupportArticleView?urlname=Create-screenshot of that error message you received to check and assist you further.
Yes, we actually requested the screenshot of the window after entering the license number.
We have sent an email for you to send that screenshot.
If the email is not found in inbox do check in spam and junk folders.
The full license number will be available in the email that you received after the renewal or first purchase of the product.
If you aren't able to get the email, do contact us at any time.
We will check the account and provide the license information.
Have a nice day!!!