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ShowAll Questionssorted byRecent Activity
David BakerDavid Baker 

checkpoint message from facebook

Is the facebook message about malware asking you to run checkpoint scan for malware legitimate?
Best Answer chosen by David Baker
KarthikeyanKarthikeyan (Foundever) 
Hello David,
Thank you for the screenshot.
From the screenshot it seems that the message you received is not a genuine one, please ignore it.
Thank you.

All Answers

KarthikeyanKarthikeyan (Foundever) 
Hello David,
We apologize for the inconvenience.
To assist you better, could you please send us the screenshot of the message you received from Facebook message? Please click on this link for the steps to take screenshot http://avgclick.me/getscreenshot
Thank you.
David BakerDavid Baker
Your Computer Needs to Be Cleaned
It looks like your computer is being affected by malware. We’ll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.
Get Started
 
KarthikeyanKarthikeyan (Foundever) 
Hello David,
Thank you for the message. If there is any malware in your computer, AVG will automatically detect and delete it. So, you do not have to worry about this message, you can ignore this. If you still suspect there is any malware in your computer, you can run a whole system scan using AVG and check for threats.
Thank you.
David BakerDavid Baker

Facebook Message
KarthikeyanKarthikeyan (Foundever) 
Hello David,
Thank you for the screenshot.
From the screenshot it seems that the message you received is not a genuine one, please ignore it.
Thank you.
This was selected as the best answer
David BakerDavid Baker
Thanks, but I have done a full scan and still cannot access Facebook, because the checkpoint message will not let me move on.  The URL above the message is: https://www.facebook.com/checkpoint/?next

I have tried several different ways of accessing the account from this machine, but keep getting blocked.  I ran a full system scan this morning.  ??
KarthikeyanKarthikeyan (Foundever) 
Hello David,
We have emailed you a link to get advanced support, please follow the same and they will fix the issue for you.
Thank you.
Laurel HhutchersonLaurel Hhutcherson
I am having the same issue. I cannot access Facebook via Chrome anymore. I get the same pop-up. If I click to go further, it insists that I download Facebook/Kaspersky software. Obviously malware or at least some sort of scam. AVG finds nothing. I have tried using multiple other cleaners, with no success. I can access Facebook via IE, but even so, that pop-up did happen once. 
HELP!!!
Alok KumarAlok Kumar (Avast)
Hello Laurel,
I'm sorry to hear about this. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the Facebook login.
Best regards,
Alok.
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