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James Wallace Avg icon missing form system tray notification area
Since the Sept 17/18 Windows update for Windows 10 1607, the AVG icon has bee missing from the notification area of my computers (3). I ran remove AVG and reinstalled AVG Protection, and it appeared again, and stayed for 24 hr, even after restarts.. But this morning (Sept 21) it is missing again on all three computers. AVG updated last night, so I tend to think it is an AVG problem. Help.
Please do not worry, eventhough the AVG icon is not displayed in system tray your computer will be protected. We appreicate your efforts and understand your concern, thank you for your valuable suggestion. Due to recent update with our AVG programs, we made this changes and gathering recommendations from our valuable customers like you. We will definitely let our developers about this. Thank you!
We do understand your concern. Could you please confirm whether you are using the paid version or the Free version of the AVG program?
Thank you.
Thank you for replying us back. We have sent you an email requesting necessary information's. Please reply back to the same email so that we could analyze the issue for you.
Thank you.
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.
I am running Windows 10 1607 and AVG Internet Security 2016. This also happened on one of my laptops that is running Windows 10 Home and AVG Internet Security 2016.
We regret for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Bob, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in the topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
We do understand your concern. Please be informed that it is a temporary fix to install the latest version of the AVG program. However our developers are working on the issue with high priority and fix it as soon as possible.
Thank you.
I have tried to repair AVG as stated in the reply to Phillip, this did not help or do anything.
Then tried using your removal tool (Ran it Twice) and reinstalling still no sucess.
Awaiting further advice.
AVG protection icon is missing, this is painful because when you right click the icon the pop up has quick acces for defintion updating and starting, pausing, stopping, scans.
As you can see in the windows setting (select which icons appear on the taskbar) AVG protection is turned on but not showing. The other AVG user inface (which is turned off) is for Zen.
I hope this is helpful
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03901715 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
We regret for the inconvenience caused. We would request you to confirm once whether you have followed all the instruction which given in this thread, if so please let us know whether you have installed AVG free or paid version on your system. Thank you.
We have escalate this case to our senior team and they are working on your request, the effect will reflected in next AVG update. Feel free to contact us again if you need any further assistance or information.
Thank you.
PC with Win7 Pro and AVG Free. At about the same time frame as above, the AVG icon with the arrow that shows an active scan no longer appears in the taskbar. Notifications in AVG are checked off correctly and as well the taskbar notification controls are set such that this icon should appear on a scan.
Sorry, we couldn't understand your exact concern with AVG.
Could you be more specific on the scan of AVG and also the icon that you are referring to so that we can assist you better?
Do you mean that you don't have the AVG System Tray icon anymore?
I also have another computer running Windows 7 and the free version of AVG, and that one is OK as well.
We apologize for the inconvenience. We suggest you to repair avgclick.me/RepairAVG your AVG program, restart your device and check for the issue. Let us know if you face any difficulties, thank you.
I went through the repair process, it temporarily returned the icon to the system tray. But now it is not there agian.
We certainly understand your concern but we apologize. We have sent you an email instruction to collect the log files required for escalation. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!
I got the same Problem. The Tray Icon was missing. First I tried to clean my tray-cache. After that I tried to repair my Installation. The Tray went back for a time and now it is missing again. Strange thing: A cold start brings no icon, when I restart the System (Windows 7 64Bit) the Tray Icon appears.
(Internet Security - paid Version)
We are sorry to know that you have problem with AVG system tray icon. This issue can happen, if the AVG program in your computer may not be up to date. Please update AVG and check. And also make sure that you do not have any conflicting security software installed in your computer.
Thank you.
It seems avg support team reply on this forum, simply like ignorant and rather than solving this case, they just bargin with "AVG Reinstaller", "SYSTEM LOGS", "SCREENSHOTS" bla bla. But this issue happening with my 4 laptops and 7 pc on my office. So it seems finally its time to migrate some other antivirus from AVG.
I also complain about this issue from link removed and I suggest all other users who are facing same give feedback over there.
Issue:
With recent AVG Tuneup Update, all System Tray Icon removed from Windows for both AVG Internet Security and AVG Antivirus.
Fix:
First we have to remove AVG PC Tuneup from PC and we have to reinstall AVG Antivirus. And install AVG PC Tuneup from backup.
Its Happening Again:
Because AVG PC Tuneup 2016 having automated Update feature, it installed latest update automatically and its happening again. With the update all System Tray Icon removed for Both AVG Internet Security and AVG PC Tune up.
Interesting Note:
If you open AVG Tuneup Software, you will be amazed that System tray icon for both Internet Security and AVG PC Tuneup again visible. And it will remain visible until windows restart. After restart, again gone. If Tuneup Software opened, again visible.
What Support Team actually do?
They just replying ignorantly, rather than escalate it with Senion Technician. May be they are unable to identify this issue. Or they simply not friendly with customer support rather than making some sales! Even ESET solve bugs in less than 24 hours when identified.
Look what I found on this form for this support reply:
1. "Please do not worry, eventhough the AVG icon is not displayed in system tray your computer will be protected." - YES, So you tell me its a bug and its okay without solving!?
2. "our developers are working on the issue with high priority and fix it as soon as possible." - OCT 22, 2016. Oh its Nov 6, 2016 today. So it seems you are not able to fix it rather than messing up?
3. "We apologize for the inconvenience. We suggest you to repair avgclick.me/RepairAVGyour AVG program, restart your device and check for the issue." - Nov 1, 2016 - Ok so you want to tell your team solve this case after OCT 22 and you want us to reinstall with latest version? But it does not fix this issue yet as of Nov 6, 2016. Where is the fix!?
4. "We are sorry to know that you have problem with AVG system tray icon. This issue can happen" - Nov 3, 2016. Really!? After reading above replies, I simply want to say these team are jerk and out of brain. May be they need to simply close their antivirus business. Its a security software, not peanuts software. Any bug needs to be fixed immidiately once identifed and you people are so stupid to fix anything.
Yes, due to an AVG update this issue has occurred and to fix the issue we request to perform the "Repair" of AVG program once.
Please be informed that the issue has been fixed from our end. We would request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
John, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Please be informed that the issue has been fixed from our end. We would request you to follow the instructions on the article
Just ran the repair option no change to the icon problem just created a new problem AVG protection would not update any more!!! So ran AVG remover and reinstalled AVG this solved the update issue BUT NOT the original missing ICON Problem.
Could you please give us some information about what you fixed at your end to hepl us find the problem at our end.
Thanks
We apologize that your issue still persist. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03901715 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
The current icon issue was resolved a long time ago by an ordinary user (with name of Kilden) elsewhere, not an AVG support member. Here is what he wrote and it fixed the problem for me:
CLEARING THE TRAY ICON HISTORY
run 'regedit.exe'
goto key 'HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion \TrayNotify'
delete keys 'IconStreams' & 'PastIconsStream'
start task manager, go to processes and kill explorer.exe
go to applications in the task manager, hit new task and type 'explorer.exe'
explorer will now reboot and your icons should return.
Best regards
We are sorry to know that the support you received from us was not satisfactory. We really apologize for the inconvenience caused. This system tray icon issue has been escalated to the developer team and with next AVG update, the fix patch will be released to fix this issue automatically.
Thank you.
We are sorry for the inconvenience caused.
You shouldn't be facing the issue with the AVG system tray icon now.
We request you to perform the repair of AVG by following the instructions as mentioned in this article: http://avgread.me/1BVxDSY and check whether the issue persists.
I have tried everything in this set of post - note i started it, nothing works. As late as 11/23 I used remover, deleted all the avg files, downloaded the newest AVG_Antivirus_Free_x64_693. Reinstalled. It worked through reatart, and first update, but within 24 hr it was missing again. I have even done the registery fix mentioned above, Nothing work, Today I done the repair. Nothing.
We appreciate your efforts.
You were using the paid version of AVG Protection Multidevice that got expired on 13th October 2016, am I right?
So glad to hear that the new AVG update has fixed the issue. Feel free to let us know if you require any further assistance.
Now, I have three AVG installations to fix.
We do understand your concern. Our developers are working with high priority in improving the user experience. We will make sure that these kinds of issues will not reappear on our future updates.
Thank you.
Also, the problem is not just a missing tray icon. The AVG shortcut on the desktop does not work. The short cut is to "C:\Program Files (x86)\AVG\Framework\Common\avguix.exe" /zen.open_ui” The functionality of the AVG program is compromised. Are we supposed that the antivirus protection is working correctly?
Now, I am going to run the AVG removal tool. It is pathetic that I have to have it saved so that I don't have to find and download it again. Maybe, one of these times, I will use a program other than AVG.
Please accept our unreserved and sincere apologizes. As we said earlier, we have escalated this issue to our devolpers and they are working ahrd to fix the issue. Once the issue has been fixed, we will definetely release the updates and also we can share the information through all AVG forums. Your patience is much appreciated. Thank you.
I suppose the enevitable internal termoil brought about by AVAST's acquisition of AVG isn't helping this issue be resolved any quicker...
We have escalated your case to our senior team to get suggestion.
Once we get a suggestion will post it here.
Your patience is much appreciated.
I understand your situation, I would request you to reinstall AVG program to fix the issue. Please follow
the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool. If the issue persists, please contact us to escalate the case.