Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Frank WitcombeFrank Witcombe 

Cancellation of Virus Protection and renewal/billing

My 2 year subscription for virus protection expires in November (22nd) 2017.  I no longer wish to renew this.  I am unable to access this thru My Account in order to cancel, as it erroneously does not recognize my subscription and I am unable to create a new account using my current email address.  Please CANCEL  my subscription and automatic extension/renewal for which I do nor wish to be billed    
Best Answer chosen by Frank Witcombe
Balasubramanian SBalasubramanian S (Avast) 
Hello Frank,

I understand the inconvenience.
I have successfully cancelled the auto renewal progress for your AVG Internet Security (1 computer) license.
I see that the auto renewal progress is active for your AVG PC TuneUp (1 computer) license too.
Do you wish to cancel it?

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello Frank,

I understand the inconvenience.
I have successfully cancelled the auto renewal progress for your AVG Internet Security (1 computer) license.
I see that the auto renewal progress is active for your AVG PC TuneUp (1 computer) license too.
Do you wish to cancel it?
This was selected as the best answer
Frank WitcombeFrank Witcombe
Yes, please cancel PC tune up, also.  Thank you for your expeditious reply and assistance in this matter.
Regards,,
Frank
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Frank,

Thank you for the confirmation. I have canceled the auto renewal for AVG PC TuneUp and you will not be billed automatically in future.
Michael BaldriniMichael Baldrini
I would like to cancel my renewal of AVG before it gets changed to my account on January 8, 2020.
I do not wish to use it anymore
Bharath RogerBharath Roger (AVG)
Hi Michael,

We will help you with the subscription.
Please contact us from a new post/thread, so that we can locate your account and assist further.
Aline Van OortAline Van Oort
Can I please cancel my automatic subsriptions? I am confused on how the billing works. It looks like I have been charged for up to 10 devices before, meanwhile, I only have it on my main computer! Now I have another bill, I am not sure what is going on. Please cancel. Thank you.
Balasubramanian SBalasubramanian S (Avast) 
Hello Aline,

We can clarify this for you and cancel the auto renewal service.
To locate your account, we request you to create a separate post on our community or contact our chat support using this https://support.avg.com/support_sales_chat link.
Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!