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http://www.avg.com/us-en/download.prd-afh-free produce the same error message as posted at the very top of this thread.
However, SUCCESS! SUCCESS! using:
http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe, kindly offered by Norton Fern above and obtained from: https://www.techmesto.com/avg-2015-offline-installer-standalone/
The installation file worked perfectly and I am now running AVG Antivirus Free 2015 (Build 6140).
Somehow, AVG, it would seem a critical "difference" has crept into some of your installation files.
All Answers
I apologize for the inconvenience caused. I request you to uninstall the previous version of AVG free in your pc and then reinstall AVG back in your pc to get your issue fixed.
I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
To install AVG Antivirus free back in your pc please use the following link http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe . Please feel free to contact us back for any further assistance. Thank you.
I sincerely apologize for the difficulties you are currently experiencing. I have sent an e-mail to you, please use the e-mail and get connected with Remote Team. Our Remote Technicians will look into your computer and will resolve it for sure. Thank you.
AVG Guru
Please contact us back should you need any further assistance. Thank you.
I do not think it is a virus issue. Have you tried to follow the instructions provided by Aravind his initial post? Please try those steps and contact us back should you need any further assistance. Thank you.
Best Regards,
David
I have followed the above instructions to the same results.
Doesn't anyone know what the problem was that the caused the programmer to post 0xC007001D?
Hope someone has the answer
Sorry for the inconvenience caused. To look into this issue, I have sent you an email with instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Thank you for the information. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
I've run the tool, sent the data and am awaiting the solution. Should it be helpful, below is my original post from earlier today, which I deleted. (There's no need to reply to it again.)
==================================================
Hi AVG,
I have the same problem: shortly after all files have been extracted, I get a dialog with the message "Error loading type library/DLL (OxC007001D)". Installation goes no further.
There's never been any version of AVG anti-virus, or any other AVG product, installed on my current machine setup so the problem can't be leftover files or settings. Is the installation process expecting a file to be present that isn't on my system?
My operating system is Windows XP Service Pack 3. It's a relatively recent installation and has been carefully looked after so I doubt it's infected with a virus.
Advice or assistance would be appreciated.
Ant
==================================================
Sorry to know that. It seems like you are installing 2016 version. Please try to install AVG using this link and check if it is working fine. http://files-download.avg.com/inst/av/avg_free_stb_all_6140p1_686.exe
Please feel free to contact us for any further assistance. Thank You.
Shortly after all files have been extracted, I get a dialog with the message "Error loading type library/DLL (0xC007001D)". Installation goes no further.
[User-added image]
As mentioned from the beginning, I can install an old version of AVG Free (V.9.) so the key to this problem must lie in the way the installation program interrogates the computer in which installation is being attempted.
After looking at my diagnostic report, the advice from Customer Care was... upgrade Windows (and add some RAM while you're there)--this was before instructing me to remove all traces of past installations, even though I'd explained that I've never had AVG on my machine.
I asked asked them to look at the problem again.
I also have an old PC which does not support SSE instructions but has 2Gb ram which runs AVG 2015 OK.
This may point to this being an installed ram problem rather than SSE as mentioned in the Anthony S post.
As with others AVG 9 runs fine.
David, I found it on this page: https://www.techmesto.com/avg-2015-offline-installer-standalone/
The specific file I used is: http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe
It seems to be working fine to me, but use at your own risk. I am hoping that AVG somehow doesn't take it down.
I just did..?!
The physical RAM in my machine is only 496 MB, but I can't see that being the problem. I have three times that in virtual RAM, which is more than enough.
It was an off-line installer I was trying to run, albeit a "694" executable and not Norton's "222" above. The latter is, as far as I can tell, version 2015.0.6122, released 31 July 2015. I suspect that between then and now, AVG changed the installer software somehow and now (for some) it doesn't work.
Here are some other recent versions at FileHippo if anyone wants to try them. The one to avoid is 2016.0.7134. http://filehippo.com/download_avg_antivirus_32/history/ (http://filehippo.com/download_avg_antivirus_32/history/)
The problem with using even a slightly older version is that at some point you will need to update and unless AVG resolve this issue, that isn't going to be possible.
You can download the offline installation files for AVG 2016 version here http://www.avg.com/us-en/download.prd-afh-free . Thank you.
http://www.avg.com/us-en/download.prd-afh-free produce the same error message as posted at the very top of this thread.
However, SUCCESS! SUCCESS! using:
http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe, kindly offered by Norton Fern above and obtained from: https://www.techmesto.com/avg-2015-offline-installer-standalone/
The installation file worked perfectly and I am now running AVG Antivirus Free 2015 (Build 6140).
Somehow, AVG, it would seem a critical "difference" has crept into some of your installation files.
Thanks for the offline installer link, it works like a charm until AVG does an update a couple of minutes after instaling. So i just uninstalled and re-installed and diss-abled my network connection until i turned off updates until AVG get their act together. They seem to be becoming like Microsoft and trying to Push Us into upgrading our OS and PC`s as like a few of you guys in here i`m still running XP-SP3 32 Bit on and AMD 2000+(1.6GHZ with 2 GB of ram, have had it for about 10years and works fine), so if it ain`t broke, don`t fix it.. Avinash is probably running the latest and not so greatest... ;)
Pleased it worked for you ~ the real thanks go to Norton Fern ~ his post post above provided the breakthrough that got us working. Thanks again, Norton.
The risk is that if you don't update the AVG software, you may not be adequately protected. Don't forget also that Microsoft stopped issuing o/s updates for Windows XP back in 2014, cautioning that XP can no longer be considered secure, period. (Whether or not and how much salt you take with that is up to you).
The problem is the installer, not the software. As such, I can see it carrying forward from release to release--unless AVG sit up and take notice,
We apologize for the inconvenience caused.
Could you please let us know whether your system runs in Windows XP Service Pack 1 or 2 or 3? so that we are happy to help you further. Please feel free to contact us back for any further assistance. Thank you.
I guess this issue is because of low disk space on your hard drive. I would request you to free up some disk space or trying installing AVG program on the local disk where you have more free disk space. Please let us know that status of this. Thank you.
I have the same problem on an old but necessary Athlon XP 2400 running Win XP SP3, it has installed AVG Free 2015 but the updates produce the error 0xC007001D, interestingly it then tells me the update was successfull. Now I have another pc with a more recent dual core processor also running Win XP SP3 and AVG Free 2015 updates without a problem on that.
I strongly suspect an SSE instruction set problem here, the old Athlon only has SSE1.
It may not be anything AVG have done with the update installer, but the software or pc used to write it may have been updated and this SSE problem has got in.
You won't be the first software house not to notice this, but it will restrict your customer base as they leave you if it's not fully investigated and fixed.
Good luck
Fred
Thank you for your concern about our AVG products. To analyze this issue we will need some diagnostic information.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the file is sent it will be analyzed by our level two technical team and they will communicate only via email.
@Vennila Is there really any point submitting a SysInfo report? When you do, you're not given a solution, just told to upgrade to a different version of Windows.
@Balasubramanian My problem isn't low disk space. I have over 20 GB free. By you're own admission, you're simply guessing now.
@AVG There is an issue with your installer. Would you please arrange for a technician to look into it?
To Anthony S: My version 2015.0.6122 that I installed from the link I mentioned in a previous comment in ths thread self-updated last night successfully and is now version 2015.0.6172. Unfortunately the first level support people don't know why we had trouble, or are not telling us. I get the same copy and paste replys from them that everyone else has. What is being offered does not help, leads us in long wobbly circles, and buys the AVG programmers enough time to fix the problem (at least to this extent).
Moral of the story: Complain until it gets fixed and be happy when it is. Just don't expect AVG to own up to anything or offer any real help.
We apologize for the inconvenience caused. We would like to take over your system and check on that so that we will be able to determine the root cause of the issue? Our remote experts will definitely be able to resolve that for you in no time. I've sent an email instruction to get connected with our remote technician.
Feel free to contact us again for any further assistance.
Thank you.
Whatever your operating system, do not install AVG 2016 unless you really want it as it seems that there as yet no AVG removal utilty to properly clean ou AVG 2016/Zen (or, at least, I cannot find one).
AVG 2015 works beautfully. Shame about the installation files.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. We'll take your feedback seriously and we're trying to fix all the issues with AVG free Antivirus 2016.
Feel free to contact us again for any further assistance.
Thank you.
I concur. AVG has plainly outsourced its customer support. I'm beginning to wonder if staff are paid by the message rather than by the hour. That would explain the prompt and curteous, but ultimately fruitless replies.
Or have I spoken too soon..?
2015.0.6172 is latest version of AVG 2015 released 10/8/2015.
Thanks
Are the 2015 and 2016 versions two different versions that AVG maintains in parallel? If so, is the error is attributable only to the 2016 version and is it this version that in fact has everyone on this thread has been unwittingly reporting errors with (as Divya suggested), not version 2015?
Thanks
What is the solution then for those who still have an XP box for old project maintanence?
You can stick to 2015 version, It might be good idea to disable program updates (virus updates should remain enabled from security reasons) to prevent possible upgrade to 2016 version.
Thanks
Did you tried installation using
http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe after running remover tool?
Thanks
Having successfully downloaded AVG Free 2015 using Norton Fern's link (posted Oct 5th above), I am now getting the original problem when it tries to upgrade to (I presume) AVG Free 2016: "Error loading type library/DLL (0xC007001D)". Yes, it is back again!!!!! Fortunately it does not harm my installed version which is currently AVG 2015.0.6173, Virus db 4450/10878.
CAN SOMEONE, PLEASE, GIVE THIS PROBLEM SOME MORE ATTENTION? THANKS.
Unfortunately 2016 version is not and most likely will not be supported on your HW because of dendency on Chromium.
Thanks
https://forums.malwarebytes.org/index.php?/topic/173979-malwarebytes-220-sse2-hotfix-for-old-pcs/
Regards
Has anyone figured how to squelch these?
Roberta T Johansen.
Please has anyone managed to get a successful AVG 2016 install on an XP Machine ?
Kind Regards
David.
David Nicholls
@Karl & Roberta: This is triggered by the campaign not the update itself. We are now upgrading older AVG versions to 2016.
@DAVID NICHOLLS: I'd like to ask you for the AVG SysInfo output http://download.avg.com/filedir/util/AVG_SysInfo.exe? This tool collects AVG ans System log files which are required for further analysis.
Thanks
My newer XP PC's that have an SSE2 class or better CPUs are currently running AVG 2016.0.7227 and are receiving database updates. Run Program Update Schedule is ON.
If AVG intends to withdraw support from older CPUs, it should be clear about it so those of us who have them can move on. As things are, AVG is wasting the good faith of the blog's contributors by offering canned pieties instead of a fix. Two months is a long time.
I lost video on Skype a few years ago because it wanted SSE2. MS didnt admit that for years, just all web cams missing from list: ironically it was their own make of Web cam too! Chrome stopped updating over a year ago for the SSE issue too - but thankfully I use Firefox!
So after all this it is CPU architecture that did for AVG and not hard disk space, memory or Os.
Is it just the install that wants this bit of Chrome or does the AVG runtime need it?
When do we get a definitive answer to this? And when will install and system requirements be enhanced to mention this?
I'm also passing your feedback to concerned team.
Same probleme here, winXP SP3 + athlon 2500+ same error code.
Not possible to install 2016 version of AVG.
This is the computer of my parents, where they use to work on their application everyday, so must i change my favorite Antivirus App for an other ???
Please be informed that the current CPU is not support as it does not have SSE2 instruction set. Have a look at the following artilce https://en.wikipedia.org/wiki/List_of_AMD_Athlon_XP_microprocessors .
Your patience is much appreciated.
However, when I opened the executable, I am transferred to this AVG site - http://www.avg.com/us-en/2607, explaining that 2015 is obsolete and my download will continue, but replaced with 2016 instead.
So Thanks AVG! This does not help me at all.
We are extremely sorry to keep you informed that the 2015 version of the AVG program is no longer available for download. We kindly request you to install the latest 2016 version of the AVG program. Please feel free to contact us for further assistance.
Thank you.
and with that... it looks like I'm out in the cold.... you see I have a couple old PC's 32bit not sse2 given the thread above... AND I own the avg Ultimate, wanted to upgrade the old PC's and well the error is now keeping me from putting any avg on these old PC's. So, now i have downloaded the system analyser and remover... will gladly do them again... but guess i need to find a stand alone 2015 free out there to download and get rolling - IF possible anymore??? or am I just brainfried at the moment?
@Kishore YOU Obviously totally missed the whole thread dialgoue above, huh?
We understand your concern, unfortunately, AVG 2015 is not available anymore. The latest version of AVG is 2017 and if you wish to download the free version, you can download it from http://www.avg.com/us-en/download . Also, if you wish to install the AVG Ultimate 2017 version on your computer, please get back to us and we will be glad to help you with that.
Thank you!
Unfortunately I have the same problem as may others have discussed on this thread and on another earlier one. I have a small but very useful Toshiba Portege Laptop which had an old but working version of AVG free (2014?).
Unfortunately I was recently forced to replace the hard drive. I reinstalled Windows XP, restored most of the programmes and data from backups but had not backed up completely the AVG antivirus programme and settings. I attempted to install the most recent version of AVG Free with results the same are well documented in the posts above. I then found version 8.5 which I installed but as soon as I tried to download updates I was given a mandatory requirement to update to a recent version which I had already tried.
The Toshiba machine has the following processor: Intel Pentium III Mobile CPU @ 933MHz Core Stepping: tA1 Technology: 0.13 um Core Speed:531.0 MHz Multiplier x Bus Speed 3.5 x 151.7 MHz Instructions sets: MMX, SSE (NB Not SSE 2) As others have pointed out more eloquently many of us for various reasons still use older computers, often because of the cost of upgrading not only the machine itself but also the peripherals and software.
On a Compaq Desktop computer (733 Mhz Pentium III with the same instruction sets (MMX, SSE)) I am happily running AVG Version 2014.0.4855 and it does update properly and regularly without difficulty.
You have told other people that they must update their hardware. Please may I particularly point to the statement at the bottom of this and many other pages which states:" Whatever your device, we've got you covered."
I will look forward to your comments and the hope that you will be able to provide antivirus protection for older machines.
Thank you and Best Wishes
AVG Guru
We understand your concern regarding the installation of AVG on your computer. However, since the computer has been formatted, there is no option to install the older version of AVG and also the newer version cannot be installed on it as the latest version is not compatible with SSE. The other computer already has the older version installed so it is compatible with SSE. Thank you for understanding!
Thank you!
AVG Guru
Thank you for your very prompt responses.
Thank you too for pointing me to those links which explained the bad news.
The Compaq computer which has an old AVG working does not have SSE2 and is a slower and older machine than the laptop. Is there any way to copy the programme and registry data from that machine to the laptop?
Perhaps you would be good enough to look down to the bottom of this and other forum pages or follow this link:
https://support.avg.com/resource/1494476872000/support_resources/img/devices-text/device-text-en_us.png which says quite clearly that you can cover all devices.
Again I'll look forward to your comments and further suggestions in the hope that you will be able to offer protection for older computers.
Thanks and Best Wishes
AVG Guru
Thank you for the very prompt reply although I am sorry AVG were not able to help me out.
Perhaps the statement at the bottom of the pages should say what it means and not imply all devices irrespective of age.
Thanks again and Best Wishes
Thanks for your understanding. You can upgrade your Windows XP OS to Windows 7 and above versions to get the latest windows updates and third party programs installed.
Hello N R,
Thanks for your understanding. You can upgrade your Windows XP OS to Windows 7 and above versions to get the latest windows updates and third party programs installed. You may also like Pinoy Channel (https://pinoychannelsflix.su/) on our website without any login details and charge speacially Pinoy Teleserye (over seaz Philippines Workers).