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Jagannath AdaviJagannath Adavi 

AVG Scanning and repairing drive (C): stuck at 11%

After a clean instal of Windows 10, I downloaded and installed my licensed copy of AVG PC Tuneup. I opted to scan drive C, and was prompted to restart the PC, which I did. Now the message is:"Scanning and repairing drive (C): 11% complete". The scan is stuck at 11% for about an hour. What should I do?
Best Answer chosen by Jagannath Adavi
Balasubramanian SBalasubramanian S (Avast) 
Hello Brett,

I understand the inconvenience.
To be sure, have you followed the steps as mentioned (here) to stop disk scan?

All Answers

Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Jagannath,
Sorry to hear that. Please follow the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Disk-scan-stops-at-27-after-using-AVG-PC-TuneUp ) and check if it works.
Thank you.
Tamie PryorTamie Pryor
What do I do if it is stuck for over 2 hours? 
Alok KumarAlok Kumar (Avast)
Hello Tamie,
May I know if AVG PC TuneUp "Disk defragmentation" is taking time (Over 2 hours)? If possible, please share a screenshot of the scan stuck page to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Tamie PryorTamie Pryor
The screen has been sitting  11% for well over 2 hours, now. Probably closer to 4 hours. I have been busy and lost track. I cannot take a screenshot because I cannot get into the laptop because it is stuck at this screen and your instuctions say not to turn the computer off. User-added imageI have taken a picture with my phone.
Tamie PryorTamie Pryor
It finally stopped.
Tamie PryorTamie Pryor
Hello Alok! Here us where it is stuck. I ran the scan from the AVG control panel and this is as far as it has gone. It has been sitting like this for well over 2 hours.  The dots are still circling as if it is running.  I took this pic of my laptop with my phone.User-added image
Tamie PryorTamie Pryor
My response keeps disappearing 
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Tamie,

Your posts are visible.

I apologize for the inconvenience and appreciate your patience so far.

Please reboot your computer in safe mode with networking http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode and collect the log files which I have sent the instructions to your email. Once I receive the log files, I will escalate the case to the senior technicians to fix the issue.
Brett DaviesBrett Davies
I have the same problem after running disk clean on pc tune up. I’m stuck on 11%. And have been for several hours. Please help
Balasubramanian SBalasubramanian S (Avast) 
Hello Brett,

I understand the inconvenience.
To be sure, have you followed the steps as mentioned (here) to stop disk scan?
This was selected as the best answer
Jagannath AdaviJagannath Adavi
Why is an answer to Brett sent to my e-mail ID?
KarthikeyanKarthikeyan (Foundever) 
Jagannath, we have replied to the query posted by Brett in this post.

Did you receive any email from us mentioning the name of Brett?
Alastair MartinAlastair Martin
Same issue. AVG Tune PC stick on 11% complete for scanning and repairing C drive. Been there for 24 hours. 

Customer support wasnt much good. Kept asking me to go to web browser and I had to tell them 5 times my screen is stuck.

think I will have to do a restore from a previous date and then ask for refund as can’t have software that makes pc unusable. Will try Norton instead.
Balasubramanian SBalasubramanian S (Avast) 
Hello Alastair,

I am sorry to know that our support wasn't helpful.
You should get this AVG PC TuneUp disk scan aborted, by following the steps as mentioned (here).
If you are able to abort it successfully, perform repair of AVG PC TuneUp as mentioned (here) and initiate the disk doctor scanning.
Keep us informed about the status.
Rei McKinnonRei McKinnon
I am having the same problem, it is stuck at 11%. Just bought this today and so far it is not leaving a good impression. I will probably be requesting a refund since my time has been wasted and my computer has been jeapardized. 
Vishnu VardanVishnu Vardan (Avast)
Rei,

We will help you to get this issue resolved.

It is not recommended to stop this scan, as this scanning technique is so intense and would take long period of time to complete the scanning process as it scans the whole hard drive. Aborting this process may lead to other technical issues.

For how long this scan is stuck at 11%?

You can skip this scan by repeatedly tapping on the space bar which would later perform a normal reboot of your PC.

In case if you still experience any difficulties, please let us know to proceed further.

If you need refund for this product, then please post you query directly from your account to locate your account and to help you with the refund.
Michele ChmielewskiMichele Chmielewski
So same thing happening here today. How long to I wait with it at 11% before I do something to get out of it? 
Alok KumarAlok Kumar (Avast)
Hello Michele,
We will help you sort it out. Let us know the AVG program installed on your computer (AVG Internet Security/AVG Antivirus Free), the scan (deep scan/quick scan) you're running using AVG Protection and if possible please share a screenshot of the scan status to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Shawntel AgujarShawntel Agujar
Same here. But i am stuck at 18%
Priyanga SekarPriyanga Sekar (Sitel)
Hi Shawntel, 

Let's work together to fix this.
Refer this article (https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-PC-TuneUp&supportType=home) and follow the steps as mentioned under 'What can I do if a disk check stops mid-progress?'.
Keep us posted here.

 
Mark FoulshamMark Foulsham
I had the same problem today with the first scan I have done since purchasing AVG Ultimate 2019. I had a feeling that as the circle of dots was still moving there was still a scan going on. It took four hours but eventually the scan was completed after appearing to be frozen on 11% for at least 3 hours.
 
-980888528-980888528 (Avast)
Mark, 
We regret the inconvenience. Have you followed the steps suggested above and checked if that helps? 

If not, refer this article: https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-PC-TuneUp&supportType=home and try the steps suggested under "What can I do if a disk check stops mid-progress?". 
Cliff BenningtonCliff Bennington
I have the same problem,  It scans 2 things but when it gets to System Junk it sticks at 86% and will not clear!   WHAT can I do ?
Cliff BenningtonCliff Bennington
How can I contact AVG on line?
Bharath RogerBharath Roger (AVG)
Hi Cliff,

We will certainly look into this and help you.
Please contact us from your own post for further assistance.
If you prefer online support, click the below link to contact our chat support.
https://support.avg.com/support_tech_chat
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