AVG Support Community
The same thing is happening to me now. The RED text "You are not protected / Computer protection is turned off. When I click on the button 'fix now' nothing happens...won't work!
Well, this afternoon, now I have this: "You are not protected / computer protection is truned off" all in RED. The fix now button when clicked, does nothing.... (PS: I have the freee version)
So I did everything that was stated
- Uninstalled / used removal tool (said could not find anything)/Downloaded a fresh version off your site and install (no changes). I even did a system restore on windows 10 (no change)
So, I followed your above instructions that you told others and I even did a system restore for earlier in the day when all was fine...
Please help me figure this out.
Thank you in advance
Thank you for getting back with me. Just so I understand the order:
1- First, delete AVG (free) from computer
2- Download and run Removal tool (follow prompts, if it says I have nothing to remove then my deleting it worked)
3- Download and run AVG Cleaner tool (and follow your directions)
4- Download AVG free (from your link and follow your directions)
Karthikeyan, I have to step in order, correct?
If I do the above, you are saying that once done, I should be back in working condition, correct?
Thank you in advance.
That I did not do.
So, the steps to take is:
(1) Delete AVG (free)
(2) Download and Run Removal Tool
(3) Download and Run AVG Clear Tool (and follow your instructions)
- I ask this due to I have a full work load today and I will not be able to do this till tomorrow morning (Saturday) and I have a lot of work to finish over the weekend and want to make sure I do everything I need to do in the correct order.
Thanks in advance!
Let Karthikeyan I said thanks!
#1- okay, I will look for that folder and delete it
#2- okay, since it's not on my desktop anywhere...I guess it's removed.
Thank you for the answers!