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ShowAll Questionssorted byRecent Activity
Ricardo VegaRicardo Vega 

How to delete my AVG Account permanently?

Is it possible to delete / deactivate my AVG Account? I already use it for a long time, look for how to remove it but I didn't find any I need help as soon as possible. Sorry to bother.
Best Answer chosen by Ricardo Vega
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Ricardo.
Please do not apologize for this as it is your right to delete your account at any time.

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello Ricardo,

We request you to submit the request through this https://www.avg.com/gdpr link.
Enter your email address and click Request Access.
Check your email inbox > click "Go to Portal" button > Support > scroll down and submit a request for data deletion.
Thank you.
Ricardo VegaRicardo Vega
Thank you a lot for your quick response! 
I needed to delete my AVG MyAccount account because I no longer use it for a while and I don't want to leave my account idle. Thank you very much for your response, sorry for the inconvenience.
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Ricardo.
Please do not apologize for this as it is your right to delete your account at any time.
This was selected as the best answer
Ricardo VegaRicardo Vega
Thanks for the answer, A question How long will my AVG MyAccount account be deleted? How can I know if my account was permanently deleted?
Sarath PriyanSarath Priyan (Sitel)
Ricardo, I see that you have submitted your request to our concern team.

As we are unsure of the exact time frame for the request to be completed, I have informed them to sent an email confirmation for your reference.

Appreciate your patience.
 
Ricardo VegaRicardo Vega
Thank you very much, let me know if you have the exact deadline to delete my AVG account.
AvinashAvinash (Avast) 
Ricardo, I'm afraid we are not sure of the exact time frame for the request to be completed.
You will receive an email acknowledgement once the request is processed.
Ricardo VegaRicardo Vega
Ok thanks
John SmithJohn Smith
Link doesn't work-something went wrong, no surprise there. I just want my online account with no paid service to be deleted. Is that so hard to do? ask for?
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
John, we understand your concern.

Are you getting any error message when you try to open the link?

Please visit this link to enter your email address & request access to privacy portal : https://www.avg.com/gdpr
- Once you request access, you'll receive an email with the data affiliated & to access the portal.
- You can review the data & if required, you can navigate to Support tab & submit a request to delete the data.
If you require any assistance during the process, feel free to write back to us.
Josue PereiraJosue Pereira
I have had AVG for several years, and haven't had a complaint until I changed my payment information. I called customer service, gave them a new card number, and they still charged the other card. Now that my subscription is again coming to a close, I was sent an email notifying me that I will be automatically charged, which is fine; however, it's still showing the old credit card number. This means the card number was never changed. I'm done trying to contact customer service and have decided to end my subscriptions entirely as this is very aggravating. I have canceled my subscription and would like to delete my account now. Which is the most recent link to delete my account? Thank you.
Rakshith RajkumarRakshith Rajkumar (AVG)
Hello, Josue

We apologize for the inconvenience caused.
This isn't the experience we want you to have.
I request you to contact our Billing team using the below link to check if the payment was updated.
https://support.avg.com/support_sales?l=en
Thanks in advance for understanding.
Thanks in advance.
Josue PereiraJosue Pereira
Hi Rakshith,

Thank you for the prompt response; however, this is more than just an oversight. I am not interested in this kind of service any longer. Please provide a link to delete my account entirely. Thank you.
Rakshith RajkumarRakshith Rajkumar (AVG)
We regret to see you go, Josue

Please visit this link to enter your email address & request access to privacy portal : https://www.avg.com/gdpr
- Once you request access, you'll receive an email with the data affiliated & to access the portal.
- You can review the data & if required, you can navigate to Support tab & submit a request to delete the data.
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