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Irv Greenwald PDF Service Error Msg with PC Tuneup
Every (and I do mean EVERY) time I either simply single-click a PDF file to view properties, or open one I get the following error:
"AVG PC Tuneup Service is currently disabled."
To run AVG PC Tuneup, please start this necessary background service.
The msg is accompanied by a "Start Service" button and a "Cancel" button. The service is always running when I check so hitting the "Start Service" button does nothing. If I open 20 PDFs I get 20 error boxes. Quite annoying!
This has been manifesting since the beginning but I've just dealt with it.
Anyone else seen this?
Thanks in advance!
"AVG PC Tuneup Service is currently disabled."
To run AVG PC Tuneup, please start this necessary background service.
The msg is accompanied by a "Start Service" button and a "Cancel" button. The service is always running when I check so hitting the "Start Service" button does nothing. If I open 20 PDFs I get 20 error boxes. Quite annoying!
This has been manifesting since the beginning but I've just dealt with it.
Anyone else seen this?
Thanks in advance!
The BEST solution to my issue has been submitted, and it has NOTHING to do with uninstalling and reinstalling a product; That is the #1 solution offered by HelpDesk personnel that, unfortunately, either do not want to take the time, or do not know, how to utilize the resources made available to them such as your KNOWLEDGE BASE. Even turning around at your station and yelling out to your co-workers for a solution shows more incentive then advising a paying Customer to uninstall/reinstall instead of advising them "I need to research that. May I get back to you?". If I had an OS issue I bet your response would be to format and reinstall. These are blanket last-ditch responses that tell the world you're saying "I don't have a clue. Try reinstalling, and if that doesn't work by the time you let us know you'll get another "agent" so I won't have to think".
You should be ashamed, and I'll return and post Corporate's response/opinion to/of your proposed solution.
Oh, the BEST solution? I moved that little green dot to "Do Not Autorenew" in my account. So you see, you DID accomplish something. Good luck to you, and instead of stating "I request you to..." just say "Please (Insert your instruction here)".
If AVG doesn't mind losing Customers they can continue to utilize inferior outsourced overseas support solutions. Good luck to them as well. Tomorrow morning my business machines will also cut short our relationship; you see, I'm not just an End-User class of Consumer.
All Answers
You stated:
"Please click disable and enable Adobe".
I do believe some grammar was left out. Are you assuming that PC Tools is disabled and you are suggesting I enable it? Did you mean disable it if it IS enabled and then re-enable it? What DID you mean?
I've never had a reason to contact Support, but I need this answered succinctly, preferably by someone with English as a FIRST language. If this is what I have to look forward to if I have a misssion critical issue this will be the last year I spend $39.99 on this.
I was frustrated with your sentence structure and stated:
"Are you assuming that PC Tools is disabled and you are suggesting I enable it?"
It should have stated:
"Are you assuming that AD"OBE is disabled and you are suggesting I enable it?"
It works without the error msg manifesting but only if Adobe is disabled. So, a solution that allows Adobe to remain ENABLED would be appreciated.
The BEST solution to my issue has been submitted, and it has NOTHING to do with uninstalling and reinstalling a product; That is the #1 solution offered by HelpDesk personnel that, unfortunately, either do not want to take the time, or do not know, how to utilize the resources made available to them such as your KNOWLEDGE BASE. Even turning around at your station and yelling out to your co-workers for a solution shows more incentive then advising a paying Customer to uninstall/reinstall instead of advising them "I need to research that. May I get back to you?". If I had an OS issue I bet your response would be to format and reinstall. These are blanket last-ditch responses that tell the world you're saying "I don't have a clue. Try reinstalling, and if that doesn't work by the time you let us know you'll get another "agent" so I won't have to think".
You should be ashamed, and I'll return and post Corporate's response/opinion to/of your proposed solution.
Oh, the BEST solution? I moved that little green dot to "Do Not Autorenew" in my account. So you see, you DID accomplish something. Good luck to you, and instead of stating "I request you to..." just say "Please (Insert your instruction here)".
If AVG doesn't mind losing Customers they can continue to utilize inferior outsourced overseas support solutions. Good luck to them as well. Tomorrow morning my business machines will also cut short our relationship; you see, I'm not just an End-User class of Consumer.