Dear Mdm/Sir, When I install the AVG 2015 on windows 10, the message appear as below: Error Installation failed (0xC007277B) please tell me how to intall it. Best Regards
Hello John. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
Hello John. I am sorry that you are still facing the issue. I have sent you an email to speed up the resolution for you. Please check your inbox and you should be fine. Thank you.
Are you receiving the same error message as John Ng (he started the thread)? Could you please send me screenshot of the error message and steps you've tried to fix it?
Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution: 1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool. 2) Run the downloaded tool. 3) Click Accept to confirm the license agreement, and then click Continue. 4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots. 5) Click Send, fill in your email address, and then click Send again. 6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Thank you for confirming that you have sent us the information. Yes, upon checking the record, I see that you have successfully submitted the information and your case reference is 02850717 and also we see that you have submitted this only today. Since these case are to be dealt only by our level two technician it will take some time for them to analyze your log files and it will take a day or two to reply you via email. Your patience is much appreciated. Please keep checking for the email on spam or junk folders if it is not present in the inbox.
Folks, I faced the same issue, when I was broswing this thread, remembered that I did not "Run as Administrator". I did that and the exception message did not show up and install is going through.
Right click on the AVG...exe and select "Raun As Administrator"
Hello Vasudev. Thank you for your valuable suggestion. We will take this suggestion as your feedback and we keep this answer to be open so that it will help others also.Thank you
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.
have contact the AVG support ollow the step. but till now still not solve.
AVG Guru
I am sorry that you are still facing the issue. I have sent you an email to speed up the resolution for you. Please check your inbox and you should be fine.
Thank you.
Hi
I've the same problem and even I removed the program with remover, I can't reinstall AVG
I suggest taking a look at this article as it may be a compatibility issue.
http://avgclick.me/W10compatibility
Are you receiving the same error message as John Ng (he started the thread)? Could you please send me screenshot of the error message and steps you've tried to fix it?
Thanks
Hi liz
I follow you suggest but I receive the same type of error during the installation : Oxc007277b
Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Have you tried all the instructions provided on this community post?
yes I did.
Did you send us the diagnostic information by running our Sysinfo tool?
Yes, upon checking the record, I see that you have successfully submitted the information and your case reference is 02850717 and also we see that you have submitted this only today.
Since these case are to be dealt only by our level two technician it will take some time for them to analyze your log files and it will take a day or two to reply you via email.
Your patience is much appreciated.
Please keep checking for the email on spam or junk folders if it is not present in the inbox.
Thank you so much for understanding.
Right click on the AVG...exe and select "Raun As Administrator"
Thanks, Vasu
Thank you for your valuable suggestion. We will take this suggestion as your feedback and we keep this answer to be open so that it will help others also.Thank you