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Ken HoyleKen Hoyle 

"Update Failed - General Error"

My updates continued to fail, so I reinstalled AVG Internet Security per the instructions. This did not work.  Does anyone know what the problem is?  Thank you!
AvinashAvinash (Avast) 
Hello Ken,
We are sorry to hear about the inconvenience caused to you. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04073761 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
Fred S.Fred S.
Ken, we all have this issue.

I hope AVG is able to fix this soon. It's critical!
Kirupa BalasundaramKirupa Balasundaram (Avast)
Hi Ken,
We have received the logs successfully. We are going to escalate this case to our senior team and they will get back to you as soon as possible. Please feel free to contact us for further assistance.
Thank you.
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