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Frans Kruft enhanced firewall
Hi My avg internet security says I am fully protected, but the hacker attack says I have to put on enhanced firewall. This does not work.. But going through settings components it says my enhanced firewall is on. I notice the last couple of days a lot of blocked items in the logs. Can you help please. Thanks Frans.
I understand the inconvenience caused. Could you share a screenshot of your AVG Internet Security User Interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
All Answers
I understand the inconvenience caused. Could you share a screenshot of your AVG Internet Security User Interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I understand the inconvenience caused, let's work together to fix this issue.
I was asking for a screenshot to check the exact issue, in the previous reply.
However, I request you to open AVG Internet Security > Menu > Settings > components > AVG firewall (check if it's installed and also check if it's turned on).
If the issue still persists, then I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), and reboot your computer once. After reboot, please check if your AVG program is working fine.
Best regards,
Alok.
The AVG Internet Security pane says 'You are fully protected" even though the Hacker Attacks tab is red and "Not Protected".
I confirmed that the Menu/Settings/Components/Enhanced Firewall toggle is "On".
Selecting the Hacker Attacks tab from the Main AVG interface pane and clicking on the Enhanced Firewall toggle changes the hacker attack icon to a ticked green and strike-through circle BUT the toggle switch does not move and remains red. After a minute or so the icon also reverts to a red unticked status.
I appreciate your efforts. In this case, I woudl request you to contact our chat technical team using this link
https://support.avg.com/support_tech_chat for further assistance.
I apologize for the inconvenience. Please repair AVG Internet security http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check the status.
Regarding the scheduled scan, can you please elaborate the issue to assist further? Are you saying that the last scan status is not updating after the scheduled scan completes?
We regret the inconvenience, please contact our technical support team https://support.avg.com/support_contact_form?l=en via online chat where they will collect log files required for escalation and help you further.
This Firewall feature is included in our AVG Internet Security program not AVG PC Tuneup.
Yes, it won't turn on and we are aware of it. It will be fixed in the upcoming updates automatically.
However, we request you to uninstall it from Control Panel -> Programs and features -> Uninstall and reinstall it as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .
Defender thinks AVG is controlling the firewall but enhanced firewall can not be turned on from the console even though it is shown as being active under AVG 'settings'????
Occurred after Windows 10 did a small update in relation to Defender on 13th April but one that for some reason is not showing under installed updates plus another update for Defender on 16th which is also not showing as being installed????
Please resolve quickly.
Roger, Please note that with Win 10 Windows Defender was re-classified into an AntiVirus product which can conflict with AVG.
AVG Guru
It is only the enhanced firewall causing a problem all other aspects of AVG are working OK.
Problem only occurred after the 13th April Windows update.
Yes, Internet Security is being handled by AVG. Regarding AVG Firewall/Hacker attack: We are aware about this issue and our development team is working on a fix. The issue will be fixed soon. Your computer will be protected from all types of malware, as the issue is only with our user interface.
However, may I know the last modified date of your AVG Internet Security, to find it please right click on the AVG icon > select properties > general > look for the last modified date.
Best regards,
Alok.
18.03.3501
Build 18.3.3860.316
Release 03.04.18
This Firewall issue will be fixed automatically in the upcoming updates.
Have you reinstalled it? If not, uninstall it from Control Panel -> Programs and features -> Uninstall and reinstall it as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .
If you have not reinstalled AVG yet, I suggest you to uninstall AVG Internet Security from your computer control panel and click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install the latest version.
Thank you for your valuable suggestion.
We will try this with some of our customers and check if that fix the issue.
I am sorry to hear that. Please uninstall the program from the control panel and reinstall the AVG Internet Security https://www.avg.com/en-in/download to fix the issue.
We will check this with other customers and see if AVG repair fixes the issue.
Thank you for your time and co-operation.
Thank you for your suggestion. We will ask our customers to try this and check if resolves the issue.
AVG Guru
- restoring factory settings in "troubleshooting" did not work.
- repairing the AVG product in "control panel > programs & features" did not work.
- removing and reinstalling AVG does appear to have worked, so far. I used the "clear" tool after the uninstall to try and make sure nothing was left hanging around.
All very tedious. Better testing and product understanding needed before anything is released.
I regret for the inconvenience caused.
Please provide me the domain of the email address associated with AVG. We will email you the steps to get connected with our remote support. They will check this for you.