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Ian Hell On Wheels AVG Free
Hi,
I currently have an isseue with AVG Free where it blocks an application - Dynojet Powercore from launching the application interface but the service is running in Windows task manger.
I have contacted Dynojet UK and USA and they have not had any other clients with this problem as yet.
They did remotley access a base unit with Dynojet powercore and AVG installed and confirmed it was AVG as when it is removed with AVG clear the apllication loads correctly.
We have this Dynojet Powercore software on 1 base unit and 2 laptops all with the same result as when AVG is removed the application runs as it should.
This iseue is the same with Avast which we did also try.
All Pc's are Win 11 22H2 or 22H1 with a much higher spec than is required.
Currently the base and 1 laptop do not have AVG installed as the Dynojet Powercore software is needed for accessing Motorcyce Tuning.
Any thoughts would be appreciated or if someone could try the above application and generate the same iseue.
Thanks
I currently have an isseue with AVG Free where it blocks an application - Dynojet Powercore from launching the application interface but the service is running in Windows task manger.
I have contacted Dynojet UK and USA and they have not had any other clients with this problem as yet.
They did remotley access a base unit with Dynojet powercore and AVG installed and confirmed it was AVG as when it is removed with AVG clear the apllication loads correctly.
We have this Dynojet Powercore software on 1 base unit and 2 laptops all with the same result as when AVG is removed the application runs as it should.
This iseue is the same with Avast which we did also try.
All Pc's are Win 11 22H2 or 22H1 with a much higher spec than is required.
Currently the base and 1 laptop do not have AVG installed as the Dynojet Powercore software is needed for accessing Motorcyce Tuning.
Any thoughts would be appreciated or if someone could try the above application and generate the same iseue.
Thanks
Thank you for writing back to us, Ian.
Could you let us know whether you're using any other antivirus software on your devices other than AVG?
Also, if you could reinstall AVG Antivirus on one of your devices, temporarily disable it's individual components one by one, we may be able to narrow down which AVG shield/component is causing the issue.
Refer to this article for detailed instructions to temporarily disable the individual components of AVG Antivirus.
Keep us updated.
All Answers
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please confirm if you get any errror message?
We will certainly help you out.
Thank you and keep us updated.
There is no message given, the application .exe file shows in task manager but the interface does not display.
Once AVG or Avast are removed it runs normally...
Thank you for writing back to us, Ian.
Could you let us know whether you're using any other antivirus software on your devices other than AVG?
Also, if you could reinstall AVG Antivirus on one of your devices, temporarily disable it's individual components one by one, we may be able to narrow down which AVG shield/component is causing the issue.
Refer to this article for detailed instructions to temporarily disable the individual components of AVG Antivirus.
Keep us updated.
I have tried as per instructions for disabling the AVG before and i have just reinstalled and tried again with the same result.
The .exe file loads and shows memory and CPU usage but no application display.
All systems also have Malwarebytes and spybot Search and Destroy.
Removing both of the above applications makes no difference to the Dynojet Powercore software with AVG installed the outcome is the same, it is directly associated with AVG/Avast as when this is removed it runs....
Thank you for writing back to us, Ian.
To further investigate the root cause of this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.