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To further narrow down the issue, please disable firewall component alone and verify if the issue is resolved.
All Answers
We are aware of this issue and confirmed this as a bug.
Our developers are working on this and the fix will be released in the next program update.
Your patience is much appreciated. Until then, you can disable AVG Self Protection and see whether it helps.
Open AVG Internet Security program interface.
Click on "Menu-->Settings-->Troubleshooting". You can find the check box saying "Enable AVG Self Protection module".
Please make sure that it is unchecked. If the issue persist, do enable this self protection.
Thank you.
Thank you.
It will be released in next program update.
You can perform regular program update and check the status.
If there is no resolution in sight I will have to consider an alternative AV program.
One or two days is understandable, but this is over a week now. Started on the 16th.
Please respond.
We would like to kindly ask you to accept our apologies for the delay you may have experienced. Our developers are working on it and hopefully the root cause will be discovered shortly.
Did you disable e-mail shield (AVG AntiVirus free/AVG Internet Security > Menu > Settings > Components) and check if you can access Outlook?
If you are able to able to access it after disabling E-mail shield, please enable e-mail shield and do uncheck an option 'Enable Self Protection Module' (Menu-->Settings-->Troubleshooting) and monitor the status.
While the concerned team is working on the fix, we've received a temporary workaround. However, we are uncertain about the exact outcome of it.
If you prefer to try that, please take advantage of our free remote assistance by following the steps in the email that has been sent to you. (Email might get into spam/junk). Thank you for your understanding in advance!
The issue has already been escalated to our developers with high priority.
Our developers are working on it and hopefully the root cause will be discovered shortly.
Your patience is much appreciated.
A new version (19.3) of AVG Internet Security is released. please update your AVG program to this latest version and check if that fix the issue.
If the issue persists, we need to wait for a new patch update from the developers.
To further narrow down the issue, please disable firewall component alone and verify if the issue is resolved.
Please make sure that AVG firewall is configured with below recommended settings and check the status:
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".
We appreciate your efforts.
We have sent you an email requesting logs for analysis.
Please follow that email and once we received a logs, our senior team will check and get back to you via email.
We've escalated the issue to higher level technical team. They will analyze and get back to you via email with further instructions.
As informed earlier in this conversation, this has been identified as a bug and a fix is underway. Meanwhile, I'd request you to contact our technical support team (http://avgclick.me/AVGtechnical) for help.
Please keep checking your e-mail regularly for an update from our team. We appreciate your patience.
I'm using AVG Internet Security. My problem is AVG blocked my outgoing emails in Outlook 2013. I disabled AVG, It's work properly. I enabled AVG again I cannot sent any emails via Outlook 2013. Please help me.
Thanks
Mahesh
As informed earlier on this thread, this is a known bug and our developers are working on a fix. However, a temporary fix is available to resolve the issue. I'd request to contact our technical support team (http://avgclick.me/AVGtechnical) for help to apply it.
Started blocking in February then after an update to AVG in early March everything was fine until the latest update to AVG 3/25/2019 it blocks again.
Sorry to hear that the issue persists. Please reach our technical support team (http://avgclick.me/AVGtechnical) to perform a workaround solution and check if that helps.
Adding Outlook.exe location path to exceptions enables both sending and receiving. Will doing that compromise email virus scanning?
Have removed exception pending confirmation.
regards
Rob Willox
Please reach our technical support team (http://avgclick.me/AVGtechnical), they will help you to fix the issue.
So I rolled back my application to an earlier vesion of the app - and lo and behold no more problem!!!!!!!!!
So it is apparent to me that the problem was created with the update at the beginning of the year!!!!
Your case has been under the investigation of our Senior team.
Please be patient until you get a reply from our senior team.
Thank you for understanding.
We're glad to help you with this.
The issue with Outlook & AVG has been fixed in the earlier update. The current version of AVG is 19.6. Please let us know the AVG's version that is installed on your computer. To check the product details in your account & to help you with the appropriate support, please write back to us in your own/individual post.
Thank you for your understanding in advance!
We will help you with this.
Are you using the free or paid version of AVG?
If it is the free version, create your own post on this community to get further assistance.
If it is the paid version, contact our chat support using this https://support.avg.com/support_sales_chat link.
Thank you.