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Surith ThottappilliSurith Thottappilli 

AVG Secure VPN

I cant activate my secure vpn. Ive tried to stop and start AVG services from start menu. Ive tried searching for the `contents' button but it doesn't show up on my AVG menu
Any other alternatives?
-980888528-980888528 (Avast)
Surith,
Sorry for the trouble, I appreciate your efforts. Please open run command by pressing windows and R key simultaneously. Type services.msc and press enter. Select AVG Secure VPN and click on restart service on the left pane. Turn on your VPN and check with it.
Surith ThottappilliSurith Thottappilli
Many thanks Ranjani, I can only see AVG Antivirus, AVG Firewall service and AVG Service. Which would you suggest I choose?
Regards,
Surith
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information.
It seems that AVG Secure VPN isn't listed which means the files of VPN might have got removed.
In this case, check whether AVG Secure VPN is showing for (uninstallation) in control panel.
If it shows, proceed to uninstall it and for installation, access AVG main interface by following below mentioned steps:
1) Get into C:\drive-->Program Files or Program Files (x86)-->AVG-->Setup"
2) Run "AVGsetupx.exe" file and click on "Repair".
Once the process is completed, you will get main user interface from where you can proceed to install AVG Secure VPN.
Keep us informed about the status.
Surith ThottappilliSurith Thottappilli
Also, Kindly let me know the voucher code to activate AVG secure VPN on my android device
Balasubramanian SBalasubramanian S (Avast) 
Surith, you should have received the code along with the email that you received after the purchase.
Please check for the email in spam and junk folders, if it is not found in inbox.
Surith ThottappilliSurith Thottappilli
Dear Mr Balasubramanian,
I followed your advice but at the end of the repair porocess, when I tried to install VPN secure, it starts to ask for payment / choose free subscription
What can I do?
Also, when I tried it on my android phone, it asks for a voucher code
Kindly help
Regards,
Surith
 
Balasubramanian SBalasubramanian S (Avast) 
Surith, AVG Secure VPN (3 years subscription) product that you purchased can be installed only on Windows PC.
For installing AVG Secure VPN on Android device, separate subscription have to be paid through Google Playstore.
To get AVG Secure VPN activated on your Windows PC, I request you to get our additional support for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders.
Surith ThottappilliSurith Thottappilli
Im afraid I havent received any email decribing the instructions. I just received confirmation of my three year plan. There is none in any other folders too. 
Balasubramanian SBalasubramanian S (Avast) 
Surith, I have sent the email instructions on how to get connected with our additional support.
It is recommended to check for AVG email by logging into email account from browsers and not from email client like Outlook.
Let me know whether you have my email instruction sent recently.
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