AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Sorry to know that you have issues in installing AVG.
We would request you to uninstall all the traces of older version of AVG using removal tool through this link http://download.avg.com/filedir/util/AVG_Remover.exe
You can re-install the latest version of AVG through the below link.
http://www.avg.com/us-en/download
Please feel free to contact us for any further assistance.
Thank you.
AVG wil no longer install...
We are sorry to hear that the issue persists. We suggest you to open task manager in your computer. And click on "Process" tab. Please check if any "Windows installer" process running in the background. If is running, please end the task and then try to install AVG. To open Task Manager, please follow the below step:
Press [Ctrl]+[Alt]+[Del] to bring up the Windows Security screen, which provides users with five options including Windows Task Manager. Just click Start Task Manager.
Thank you
I have used AVG Free for years. Lately it has been sluggish and problematic. Could not uninstall to install a new one. I have tried the removal tool over and over and it seemed to remove the product from my system. When I try to install a new AV Free, the Install fails, error 0xe0010601. When I attemp a reinstall, it installs to 97%, then stops. Interface is on the task bar opens, but it doesn't look the same, no "AVG AV", only "Internet Security", and doesn't respond except to offer me the trial version of Internet Security. I'm lost.
I disabled my firewall (Zone Alarm) so it doesn't interfere, so don't think that is the problem.
We apologize for the inconvenience. We suggest you to download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
(1/2)
Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe)
User Account control - click "Yes"
Click "CONTINUE"
Select all products, and click "Remove"
Click "Restart" and restart PC
If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces
If is AVG Remover asking for restart PC, restart PC again
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
Thank you(2/2)
Any tips?
I apologize for the inconvenience caused. You might have installed AVG 2017, hence please remove the AVG traces as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
To reinstall AVG Free Antivirus, please follow the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free ) and check if it works.
If the issue persists, please share the screenshot of AVG user interface to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
Susan, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I'm sorry to hear that you're experiencing issues with AVG installation, we will surely help you to install it. Please let us know which AVG program you want to install (AVG Free Antivirus/AVG Internet Security), also share a screenshot of the error message to assist you further.
You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
This AV is even worse than Avast and I gave that one the flick. Bye bye AVG.
I regret for the inconvenience caused. To further escalate this case, we need the screenshot of the error. I have sent you an email, please follow the steps in the email and send us the log files from your computer along with the screenshot of the error message.
Sorry for the inconvenience, are you facing the same issue with installation as discussed here?
I was able to install successfully by downloading the full 64-bit installer (currently Antivirus_Free_x64_1818.exe at 285 MB) from https://www.avg.com/en-us/download.prd-gsr-free
Hope this helps!
This was happening to me as well, with AVG Antivirus Free. It seems to be related to failed component downloads of the thin client installer, (evidenced by [Invalid signature] failures in the AvgInstallLog.cab, if you save it from the error screen).
I was able to install successfully by downloading the full 64-bit installer (for AVG Antivirus Free, currently Antivirus_Free_x64_1818.exe at 285 MB) from:
https://www.avg.com/en-us/download.prd-gsr-free
You may be able to do the same thing for your AVG version from http://www.avg.com/us-en/download
BTW, you'll first need to run both of these, in order:
1. https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
2. http://download.avg.com/filedir/util/AVG_Remover.exe
I'm sorry to hear that you're experiencing issues with AVG Free Antivirus installation. The error message is because of old/previous AVG traces. In this case, I request you to follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool. After the computer reboots, please follow the instruction (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free) to download/install AVG Free Antivirus.
Best regards,
Alok.
Did you try to run AVG Clear and AVG Remover tools as suggested above? Let us know if it is a free or paid version of AVG that you are trying to install.