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Jaime Stiusso Can't remove AVG in any way!
Hi everyone!
First of all I'd like to thank in advance to anyone who takes time time answer this question!
So, I have the free AVG version installed, and I just feel that the Zen thing is completely counter intuitive and I decided to remove AVG entirely. I ran the remover tool, but when I rebooted the machine this error messages would pop up about AVG not being able to be executed and such. When I take a look at the C: Drive, AVG folder's still there intact. Next I know it's started hijacking files, as if they were viruses (which they clearly weren't) and I can't get them back because I can't execute AVG (I get the error pop ups) but It's somehow still working.
I tried removing the folder manually but I need SYSTEM privileges. I tried uninstalling from control panel to no avail. I even downloaded AVG again and tried to install it to see if there was some sort of built-in uninstaller but the installation gets stuck at 98%.
I tried everything and this is quite infuriating, I'm getting quite desperate so please, I'd apreciate a hand with this!
Thanks
First of all I'd like to thank in advance to anyone who takes time time answer this question!
So, I have the free AVG version installed, and I just feel that the Zen thing is completely counter intuitive and I decided to remove AVG entirely. I ran the remover tool, but when I rebooted the machine this error messages would pop up about AVG not being able to be executed and such. When I take a look at the C: Drive, AVG folder's still there intact. Next I know it's started hijacking files, as if they were viruses (which they clearly weren't) and I can't get them back because I can't execute AVG (I get the error pop ups) but It's somehow still working.
I tried removing the folder manually but I need SYSTEM privileges. I tried uninstalling from control panel to no avail. I even downloaded AVG again and tried to install it to see if there was some sort of built-in uninstaller but the installation gets stuck at 98%.
I tried everything and this is quite infuriating, I'm getting quite desperate so please, I'd apreciate a hand with this!
Thanks
We apologize for the inconvenience caused, Please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
This should resolve your issue.
Thank you!
Sadly it seemed to do nothing, the uninstaller gets stuck at the beginning at : uninstalling wsc_proxy.exe/svc /unregister /firewall and I literally have to reboot the computer in order to be able to close it.
I also tried doing it in safe mode as well, to no avail.
What else can I do?
We regret to hear about the inconvenience caused. Please reboot your computer in safe mode. Please click on the link to show how to reboot in safe mode : http://avgread.me/1JwmD6g
Please delete the "AVG" folder from C Drive
Run the AVG Clear tool and AVG Remover tool in Safe mode.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
This would remove all the AVG traces. Please, feel free to let us know if you require any further assistance. Thank you. (2/2)
Here is the proof:
The screenshot you provided gave us a better understanding. Have you removed the traces of AVG manually?
If not, refer this article: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run AVG Clear and remover tool.
Note: Run remover tool until you get an option " Run anyway" while detecting the installed products.
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> Program files/ Program files(x86) and delete the AVG files.
We are here if you need further assistance.
Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to uninstall AVG completely from your computer.
If you face any difficulties, please let us know and we will assist you further.
Are you facing this issue with AVG Antivirus free or AVG Internet Security program?
The issue is concerning AVG antivirus free, I can no loger install any program. I cant open AVG anymore. My pc was just formatted, I installed a couple programs one included avg antivirus free when you dont take time to read during installation. Since that time I'm now able to instal any new program and as said previously I cant delete anyting related to AVG plus the AVG clear and remover are not working.
Thanks for taking the time to help me.
May I know what message you get while running AVG remover and Clear tool?
Problem solved, I had to turn off my actual antivirus prior to run AVG remover.
Thank you !
I appreciate your efforts in achieving this.
Feel free to contact us if you need assistance with AVG.
Have a nice day!!!
What was the error you were getting while running the clear or remover tool?
Also provide us the screenshot of the error.