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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Miloslav Serba
MARION HARRISON AVG 2017 ultimate update is blocking internet access
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.
This is totally unacceptable - why am I paying for something that I cannot use.
I also cannot acces online help. There is no longer a chat session availble.
Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
This is totally unacceptable - why am I paying for something that I cannot use.
I also cannot acces online help. There is no longer a chat session availble.
Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
All Answers
We are sorry to hear that and apologize for the inconvenience caused due to the latest update. We suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu>Settings>Components>Firewall>Customize>Network profile.
Thank you!
We truly apologize for the inconvenience caused. We request you to repair the AVG Internet Security component In AVG Ultimate by following the instructions below and check if your Internet works fine. Here are the instructions:
1. Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
2. Open (Programs) -> Programs and Features, or Add or Remove Programs.
3. Select AVG Protection in the list of programs.
4. Click the Change or Change/Remove button.
5. Select Repair.
Please update the status of your Internet after repairing AVG.
Thank you.
AVG Guru
And to Alan, if you have nothing helpful to contribute I would suggest you say nothing.
I apologize for the inconvenience. Please try to login to your PC if you have any other User Account and check the status.
I understand how frustrating this can be on your part. Your patience and cooperation are highly appreciated on this matter. Please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer" and check the status.
Please do get back to us if you are able to uninstall the program.
Thank you.
serious harm.
We regret for the inconvenience. We suggest you to press and hold the power button in your computer for 20 seconds and then check if you are able to boot into your computer normally. If you still have any issue, please let us know the version of Windows you are using.
Thank you
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
i will repeat all the steps again - you never know, a miracle could happen. Will let you know.
ed to run no matter what. AVG web tuneup. The screen still flashed and I couldn't access anything except windowskey +R.
In the end I gave up and rest my PC to its original state using the onekey recovery. Microsoft then reinstalled windows 10 but coouldn't do the upgrade to windows 10 Pro because I can't find my product key.
Now I'm VERY SCARED to reinstall AVG 2017. If anyone has an idea how I can safely do so without lossing internet access and windows again?
Thank you to those who had some interesting solutions if they didn't help me, I did try them all.
I'm sorry hear that you had experienced issue with internet access after AVG Internet Security 2017 updates. What happened (It might be because you ware using two AVG protection programs) is very unusual and should not happen under normal circumstances. However, I have sent you an email. If you wish us to reinstall AVG Ultimate program, then please follow the email instruction to connect with us remotely and we will install it for you.
Best regards,
Alok.
Thank you very much. I will contact them.
You are most welcome.
AVG needs to take this problem seriously and fix there product.
It was all good and well installing it for me at no charge, I do appreciate it BUT that has not solved the problem. It worked for 24 hrs but now it is again blocking all access to internet. I couldn't even access AVG or the Microsoft store.
Also I have tried to remove avg and could after restart no longer acces the computer. Luckily I could solve that and remove avg then good. In the meantime I have Kasperskytrial installed and that works fine.
I have cancelled my abonement, but it still runs to 11/2018. If avg finds a solution for this problem, I will consider to reïnstall avg again ... otherwise it will be byby avg !
I apologize the issue persist even after a reinstallation. I would suggest you to get connected to our remote support back so that they can collect diagnostic information about the issue and escalate your concern to senior technical team. They will analyze your issue and get back to you via email with a resolution.
We are glad to know that your issue is resolved.
We appreciate your efforts in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!