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enrico rodgerenrico rodger 

avg vpn it shut down my wifi

avg vpn shut down my wifi,locked up my lap top and now it wont load on my main computer that is cable conneted i wish i never paid for this product ( user of avg poducts for 10 years) not happy avg
Best Answer chosen by enrico rodger
Alan BinchAlan Binch
Enrico, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

All Answers

Vishnu VardanVishnu Vardan (Avast)
Hi Enrico,

We apologize for the inconvenience caused. We will help you to get this issue resolved. Are you getting any error message when you try to turn on your PC in safe mode?

If so please take a picture of it and share it to us to check and assist you further.

We also request you to turn on your laptop in safe mode by referring to this article and let us know if you can turn on your computer in safe mode to assist you further.

Thanks,
Vishnu Vardan
enrico rodgerenrico rodger
Thank you Vishnu Vardan, no Im just paying at tecnican shit loads of money to fix all the stuff that your poorly designed software has caused, their will be no new lisense,avg was once a good product now its lacking. (more intersted in sell products that fail  
Balasubramanian SBalasubramanian S (Avast) 
Enrico, this isn't the expected behavior and AVG VPN shouldn't have caused this issue.
Feel free to contact us, if you need further assistance. 
enrico rodgerenrico rodger
why is there a white patch where my screen be
enrico rodgerenrico rodger
I am a novice computer person I steer the dam thing not drive it and you me to take a screen shot come on there has to be a easier way
 
Vishnu VardanVishnu Vardan (Avast)
Enrico, please share us the screenshot of the white patch to check and assist you further.
Alan BinchAlan Binch
Enrico, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
This was selected as the best answer
Felipe BoffFelipe Boff
Hi Guy,
I'm also having this issue with 2 of my laptops where AVG seems to prevent my wifi to work... it has been working ever since but out of a sudden it stopped. It works fine when I thethering through my phone but not my home wifi... 
Please help me to get this solve as I'm about to uninstall my AVG... 
Thanks a lot!
-Felipe
Midhun AloorMidhun Aloor (Foundever)
Hello Felipe,

We'll certainly look into this and help you.
In this case, we request you to disable/turn off the AVG Secure VPN and check if your can access the Internet on your laptops connected to your home Wifi.
Keep us updated.
Anthony GarrettAnthony Garrett
I am also having this same problem. My computer loses it's wifi connect and eventully shuts off my wifi device. Even after rebooting my computer I have to go into the devices and enable the wifi again, only after rebooting. I thought this program would help because I thought that I had some virus or other software installed, but AVG hasn't found any threats. I have also made sure everything is completely updated as well as having my PC scanned. Not sure what this is that causes it. If you could fix it that would be great. I am a computer professional specific to IT, Software Development and Cyber Security and I have not even figured it out. Fix this issue.
 
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Anthony,

We are sorry to hear this.

We will help you to resolve the issue.

Are you able to connect with the Wifi when the AVG Secure VPN is turned off?

We request you to contact us through separate post to locate your account and assist you further.

Thank you.
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