Update has detected running installation (Windows 10)
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update. From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual. This may be an issue in the registry itself but I have yet to figure that part out. Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
I just had to go to the Task Manager -> Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
Hi Richard, we apologize for the inconvenience caused. May I know the name of the AVG Program with which you are facing this issue? Please do not hesitate to get back to us for further assistance. Thank you.
Hello Richard. I kindly request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install the AVG program. please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Once uninstalled please follow the instructions on the article http://avgread.me/1czW57x to reinstall the AVG program. Please feel free to contact us back for further assistance. Thank you.
Sorry for the inconvenience caused David. Glad to know that you have found this page and followed the reinstallation process and got the issue fixed. Yes it should have not happened but at times we get some bugs and we will find the fix for it soon. Thank you.
I had the identical issue with my paid-for version of AntiVirus as did Richard Hess, and it was making me crazy until I Googled and found this solution, which was successful. Kishore, thank you very much for your assistance with this matter....
Hello Michael. Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.Please contact us back should you need any further assistance. Thank you.
The same thing is happening to me, and when I try to update some Adobe software, I get the error that says an installer is currently running, even though nothing is running. This seems to be a Windows 10 Issue. Has AVG learned anything about this?
Hello Richard. I have checked and can see that this is not an issue with AVG, In this case I kindly request you to contact windows for further assistance. Thank you.
I just had to go to the Task Manager -> Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
This was selected as the best answer
Gulam Shaik Mohammed(Avast)
Hello Richard, Its nice to hear that your issue is resolved. I really appreciate your valuable efforts in trying to fix it. Please feel free to get back to us for any issues with AVG. Thank you.
I just encountered the same "update has detected running installation" error today. I tried the solution suggested by Joyson but it did not make any difference. I found that Pablo's solution above (delete Windows installer in Task Manager) solved the problem.
uninstall and reinstall didnt work for me, had the same error. So I have tried ending the installer process and now when I update AVG hangs at 60% when updating.
Hi Paul, You can find answer to your question together with your another post here ( https://support.avg.com/answers?id=906b00000008n6L ). Please try to keep the whole conversation in one question/thread to speed up resolution. Feel free to contact us if you have any queries with AVG products. Thanks.
Pablo Soto I just had to go to the Task Manager -> Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install. --------------------------
Hi, I have the same problem (using W10) and removed and reinstalled AVG with the Remover and still same error message. I don't see the Windows Installer in the Task Manager. Any help would be appreciated! Thanks
The solution by Pablo Soto "Task Manager -> Process tab and delete the 'Windows Installer' manually worked for me also.
I would just like to point out that completely uninstalling antivirus software is a risky game to play IMO.
Some viruses can block your software from updating and subsequently allow newer malware to come in under the radar. I am always very suspicious of uninstalling my AV software and would never recomend this unless absolutely confident there is nothing dodgy going on in the background. Once your software is uninstalled anything can happen, including the virus making it seem as though your AV software has succesfully been re-installed.
Hello Ada, Thank you for your kind word and for your support of AVG products. It is customers like you that are helping to make AVG a household name. Feel free to contact us again for any further assistance. Thank you.
Hello Richard, We regret the inconvenience caused. We would like to let us know whether you have installed AVG paid or a free version on your system and also please check whether you have installed AVG 2015 version or 2016 version. Thank you.
I understand the inconvenience. After installing AVG, it shouldn't happen. Are you using AVG trial or Paid version? May I know the Operating system installed on your Desktop?
We will help you with this. May I know the version of AVG program installed on your PC? To check the version, open AVG AntiVirus free/AVG Internet Security > Menu > About. Share the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home) of the update failure message and you can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
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All Answers
Virus Database Version 4392/10497 (Sunday 8/23/15)
Link Scanner Version: 2722
Toolbar Version: N/ZA
Anti-Spam version: N/A
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Once uninstalled please follow the instructions on the article http://avgread.me/1czW57x to reinstall the AVG program. Please feel free to contact us back for further assistance. Thank you.
I had just the same problem - I thought initially that this was a Win 10 problem, until I found this page. Uninstall/reinstall worked fine.
Shouldn't happen though, should it? My time wasted, etc ...
Its nice to hear that your issue is resolved. I really appreciate your valuable efforts in trying to fix it.
Please feel free to get back to us for any issues with AVG.
Thank you.
You can find answer to your question together with your another post here ( https://support.avg.com/answers?id=906b00000008n6L ). Please try to keep the whole conversation in one question/thread to speed up resolution.
Feel free to contact us if you have any queries with AVG products. Thanks.
I just had to go to the Task Manager -> Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
--------------------------
Hi, I have the same problem (using W10) and removed and reinstalled AVG with the Remover and still same error message. I don't see the Windows Installer in the Task Manager. Any help would be appreciated! Thanks
Olivier, This more detailed article (https://support.avg.com/SupportArticleView?l=en_US&urlname=Update-has-detected-running-installation-message-when-updating-AVG) has now been released by AVG.
AVG Guru
I would just like to point out that completely uninstalling antivirus software is a risky game to play IMO.
Some viruses can block your software from updating and subsequently allow newer malware to come in under the radar. I am always very suspicious of uninstalling my AV software and would never recomend this unless absolutely confident there is nothing dodgy going on in the background. Once your software is uninstalled anything can happen, including the virus making it seem as though your AV software has succesfully been re-installed.
Thank you for your kind word and for your support of AVG products. It is customers like you that are helping to make AVG a household name.
Feel free to contact us again for any further assistance.
Thank you.
I can't find the Windows Installer either, nor that "msiexec.exe".
We regret the inconvenience caused. We would like to let us know whether you have installed AVG paid or a free version on your system and also please check whether you have installed AVG 2015 version or 2016 version. Thank you.
I understand the inconvenience. After installing AVG, it shouldn't happen. Are you using AVG trial or Paid version? May I know the Operating system installed on your Desktop?
We will help you with this.
May I know the version of AVG program installed on your PC? To check the version, open AVG AntiVirus free/AVG Internet Security > Menu > About.
Share the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home) of the update failure message and you can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
We appreciate your time and co-operation.