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Jose Manuel M Blue Screen of Death
Since AVG Free was updated to 17.6.3029, when I update the virus definition, the PC is blocked (Blue Screen of Death). And when I tried to uninstall AVG Free, the computer crashed again (Blue Screen of Death). I uninstalled it in safe mode with AVG Remover, restart the PC and reinstall with the AVG web file (AVG_Protection_Free_1606). But when I update the virus definitions, the PC crashes again and again (Blue Screen of Death)
I sincerely apologize for the difficulties you are currently experiencing. Please remove all the existing AVG products and then install a fresh copy of AVG Anti Virus Free from https://www.avg.com/en-us/download and check the issue.
Windows 10 Creator Edition (v.1703), build 15063
Avg Antivirus 17.6.3029
Avg Framework 1.223.3.12770
Avg SetUp 1.223.3.12770
I'm sorry, since AVG worked so well and I liked it, and I would not rule out re-working with this antivirus in the future if I did not have those problems.
I almost forgot, another question that appeared is that in the information about "last analysis" and "update" on the main screen, the message "a few seconds ago" always appeared, regardless of the actual time that had passed
- Blue screen of death
- Occured IMMEDIATELY after restarting the machine when the install came through
- I was able to uninstall it once in safe mode, but then the blue screen of death occured upon restart anyway.
After that I am stuck in and endless loop of blue screens and inability to uninstall:
- Cannot uninstall AVG Free, I get an error message (Error Code 0xe0010002)
My only problem is, unlike Jose, I have not been able to remove this succesfully from my computer. My choices seem to be: rebuild the PC entirely from ground up or nothing?
Don't know if this info will help you. I'm going to bite the bullet soon and rebuild my PC from scratch. :(
I understand this must be upsetting and I apologize for the inconvenience.
I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run the removal tools (AVG remover and AVG Clear) to remove AVG traces completely from your PC.
I have run these two tools but I still get the blue screen. I'm giving up and rebuilding my PC. Thanks for the suggestion.