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Marisa ArribasMarisa Arribas 

Internet Security

I jus got Internet Security but I cannot used it.  I have the account but I don't see the" key or clave"

My bill number is 12289xxxxxx
Id transaction: [Removed]

I would like a solution to this problem
Thank you
Marisa Ortega

 
Best Answer chosen by Marisa Arribas
Akash ChandaAkash Chanda (Avast)
Hi Marisa,

Thank you for the information.

I see that you have not activated your AVG MyAccount yet. Not to worry, I've sent you an email with the Confirmation Email, please check your Inbox and confirm the email address.

Once confirmed, please follow the steps below to activate the AVG Internet Security-Unlimited:
  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it activates your recent subscription.

Could you also tell me what exactly is the issue that you're facing with AVG Secure VPN?

All Answers

AvinashAvinash (Avast) 
Hello, Marisa.

May I know what is the exact issue that you are experiencing with AVG? Are you unable to install or activate it? AVG Internet Security - Unlimited does not require a license number for activation, as it is activated using your AVG My Account that was created during your purchase. If you have not installed your product yet, please click on the link below to see installation instructions for your product:
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .
Marisa ArribasMarisa Arribas
I cannot log in with my e.mail I have to log in with Facebook, and also in my internet security says thah I only have 13 days to go for the "Internet Security" to expire.  I also have tried to use "secure VPN 60 days free"

Thank you
Marisa.
Akash ChandaAkash Chanda (Avast)
Hi Marisa,

Thank you for the information.

I see that you have not activated your AVG MyAccount yet. Not to worry, I've sent you an email with the Confirmation Email, please check your Inbox and confirm the email address.

Once confirmed, please follow the steps below to activate the AVG Internet Security-Unlimited:
  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it activates your recent subscription.

Could you also tell me what exactly is the issue that you're facing with AVG Secure VPN?
This was selected as the best answer
Marisa ArribasMarisa Arribas
The Number os [Order Number Removed]AVG secure VNP (60 days triel). I alredy gave my account details

I cannot activated it

I stil can't log in, I need a new  ID, it does not recognise my e.mail or Id 
Thanks 
Marisa
Akash ChandaAkash Chanda (Avast)
Hi Marisa,

I see that you have already activated your AVG MyAccount.

I've sent you an email to connect to our Remote Expert to help you with the installation and activation of the AVG Secure VPN on your computer. Please check your mailbox and connect to our Remote Team.

Note: Please do not provide Personal Information in Public Forums.
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