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Bel Taurus AVG FIREWALL BLOCKS INTERNET IN WINDOWS 10.
I do like AVG and AVG Zen but, it is causing a great problem when trying to get on the internet when using Windows 10. When i disable AVG firewall, I an able to conduct my business on the internet and send or receive mail. I see no updates to this problem for AVG program. I will have to remove this program and shop around for another protection program that will work. Is there any updates to this problem at this time?
I understand that you are facing the issue with AVG firewall
I request you to run AVG Repair NDIS tool by download from the below link.
http://www.avg.com/tools#tba3
Please feel free to get back to us for any issues with AVG.
Thank you.
We apologize for the inconvenience caused.
In this case I would request you to check your email inbox for further assistance to resolve the issue.
Thank you.
Uninstalling AVG fails. Upgrading it also fails.
If I disable AVG, Windows Firewall still says that AVG is controlling its settings.
What is going on here?! This is causing much frustration for my neice trying to submit her work for her uni studies. I would love to have some direction and guidance here, and urgently!
Many thanks
We apologize for the inconvenience caused. understand how something like this can really try your patience.
In this case I would request you to check your email inbox for further assistance to resolve the issue.
Thank you. I
I had exactly the same problem. Suddenly my internet stopped working and after many restarts (pc + router) I found that AVG firewall was causing the problem. I disabled it and all is working again. All was working well yesterday.
Now I switched to manual mode for the firewall (interactive mode). I was in automatic mode before.
Any solution for this?
Thanks
Thank you for bringing this matter to our attention, and I am sorry to know that you are having a problem with AVG firewall. I have sent you an email. I request you to follow the instructions in the email and get connected to our remote support as a best way of solving the issue.
Thank you.
I, too, am having the same issue.
Talked to an AVG rep over the phone, who advised me, after disabling the Firewall, to uninstall AVG and install it again.
however, after reading the above correspondence, I am not sure that this would work.
I'm sharing two PC's. The host, the one connected with the router and modem is in Windows10 and it's experiencing the problem.
the other PC, in windows7 (with avg 2015 and Malwarebytes, as the first one) is working just fine over the wi-Fi.
ideas, please!
Thank you in advance for your time and consideration with regard to that matter.
Please, respond! I really need a feedback.
Thank you very,very much!
Same issue here. My LAN connected PC works fine then loses ability to connect to the Internet. Turn off AVG Firewall and it comes back again. Turn firewall back on it seems OK for a while, then loses connection again. Repeat. Repeat. Repeat. How to resolve please?
Robin
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
We apologize for the issue that you are experiencing with AVG program. The log file that you submitted will be analyzed by our experts team and they will get back to you with the resolution ASAP.
Your patience is much appreciated.
Thank you for understanding.
.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
I have had no connection since 12 November 2015 because of Limited Internet access (but excellent wireless adapter showing). It has taken me 5 days to discover that the AVG firewall is indeed the culprit. I first blamed Microsoft updates, I have done netsh winsock resets, I have done windows Repair, I have cried bucketfuls of tears because I run a business.
The previous replies in this discussion thread are of no use at all. Have you not been able to discover a cause for this predicament your customers are experiencing. I am not sure what to do next. Stay with AVG (I have been a loyal customer for over 10 years) or go try something better. Your reply may sway my decision.
I run three computer all with the same problem. one desktop wondows 10 - not connecting, windows 7 home 64bit not working, windows 7 professional also not working - till now.
We certainly understand how frustrating it is to have to go through this and we regret the inconvenience that it has caused. Could you please let us know whether you could able to get connected to the Internet after disabling the AVG program?
I have the same problem on Windows 8.1, the Internet doesnt work after installing AVG internet security 2016, it shows as I am connected to WiFi and everything should be fine, but no sign of Internet. Uninstalled it, but it doesnt change anything at all.
Best regards,
I apologize for the inconvenience. Let me sort this issue for you. Before that, please let me know if you are able to get connected to internet by disabling AVG.
To know steps to disable AVG temporarily, check out this link http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG
Thank you.
Thank you
Thank you.
Nothing else excpet from installing AVG is done and before that it worked perfectly.
Thank you
We completely understand how something like this can really try your patience. After disabling AVG if you are still unable to access internet, then the issue is not with AVG. Hence I request you to contact your internet service provider for help. Thank you for understanding. Please feel free to contact us for any further assistance. Thank you.
I have been told that MS Edge now has security features which will do as well as most Protection software. However, since I paid for AVG Ultimate I would expect it to offer superior protection as it advertises and has been rated.
I prefer to have this issue resolved so I can get on with my secure browsing.
and please do not advise that I contact my Internet provider. this is an AVG issue.
We understand how something like this can really try your patience. Please follow the instruction in the below article http://avgread.me/1cgDhdU your issue will be fixed. Please feel free to contact us for any further assistance. Thank you.
Thanks,
Josh
We are sorry to hear about the inconvenience caused. Could you please let us know which version of AVG is installed on your PC? Thank you.
1) Go to http://www.avg.com/tools#tba3
2) Go to the installation tab and download AVG remover.
3) Once uninstalled, go onto MY AVG account and redownload the AVG you are subscribed to.
4) Close all browsers and programs
6) Reinstall AVG
7) Once installed login to your AVG account when the profram requests it
8) Once logged in and finished setting up it will ask you to OPEN BROWSER with a big green link at the bottom of the AVG App
9) Click this, agree to let AVG install and change everything - you can change your homepage etc back later if you want.
10) Once it's all done that should be it.
It worked for me anyway - hopefully this will help some of you
Thank you for sharing the work around. We would have also suggested the same for this issue.
Sorry for the inconvenience caused. Please follow the instructions given by Matt and do let us know the status of your issue. Thank you.
Btw, I have read all your suggestions above and also sent the diagnostic info. I am just dismayed that such obvious problem goes unresolved for almost 4 months since this thread was started.
We couldn't find the diagnostic information, that you have submitted.
Did you get the successful message while sending the information to us?
No, if AVG is blocking the internet connection then it is not the issue with the Windows 10 update.
A complete reinstallation of AVG should fix this issue.
Sorry for the inconvenience caused.
May I know whether the AVG program installed is the free, trial or paid version?
In your previous reply you have mentioned that you have already uninstalled the AVG antivirus but the problem still persists, so this issue is not because of AVG.
However, we request you to send us the diagnostic information so that it will help us to analyze with this issue.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate only via email.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
We are sorry to hear about the inconvenience caused. We would request you to follow the steps in this article ( http://support.avg.com/SupportArticleView?urlname=Restore-Internet-connectivity ) if it helps. Please, feel free to let us know if you require any further assistance. Thank you.
"We are sorry to hear about the inconvenience caused."
Bad news since we're evaluating AVG at my company.
We apologize. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. When troubleshooting, sometimes we need to try things one step at a time to see exactly what happens. Depending on the result, the next logical step to try may be something completely different.
Could you please eloborate the issue you are experiencing rightnow? so that we will understand your issue and help you with the same.
Thank you.
Make sure the Firewall is disabled, then...
1. Open Control Panel
2. Open Network Sharing Center
3. Click the link to "Local Area Connection" in the Connections area on the right
4. Click Properties
5. You should see in the list of items one called "AVG network filter driver" - if this has a tick, deselect it and then click OK
6. The remaining windows and then turn the Firewall back on - hopefully this should work!
Thank you for sharing the workaround.
We really appreciate your efforts.
Thank you so much. So, your post helped me. AVG Firewall has been block internet 2 days. I did anyway I can but cannot connect internet with AVG firewall on.
Did you disable and enable the AVG network filter driver as suggested?
Here's what happened when I followed the steps:
1. Open Control Panel
2. Open Network Sharing Center
3. Click the link to "Local Area Connection" in the Connections area on the right (There is no "Local Area Connection")
4. Click Properties
5. You should see in the list of items one called "AVG network filter driver" - if this has a tick, deselect it and then click OK
6. The remaining windows and then turn the Firewall back on - hopefully this should work!
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? so that we can assist you better in fixing it.
Thank you.
I spent 4-hours talking to Sky Support before finding the issue listed on this forum.
if using a wifi connection with Windows 10 then do the following ...
Open AVG and Disable the Firewall
Open the Firewall icon
Click on small star shape (bottom right) to open the firewall Setting Page
Select Disable Firewall protection and click Apply
right click on on the Wifi connection (bottom right of desktop - 'quick-pick')
Open 'Network Settings'
scroll down and open 'Network and Sharing Center'
Click on Connection: Wi-Fi connection
In the Wi-Fi Status box open Properties
find AVG Network Filter Driver and Deselect (un-check)
click on OK then close Wi-Fi status box
close all open windows
open AVG again and Turn on Firewall.
If Wi-Fi is turn end off then...
open the Wi-Fi connection (bottom right of desktop)
Then Connect Wi-Fi
open Internet page to check connection is working ok
Maybe be as a follow up AVG could open a discussion with Microsoft to come up with a suitalble patch or update that either AVG can release of Microsoft can come up with the patch/update?
millions of AVG users will be affected by this issue some of whom will lack the needed skills to carry out the changes listed above.
Thank you for taking your valuable time to share the useful information here. Thank you.
Same issue as everyone else. Yesterday I had no issues. Today I had no internet access unless I DISABLED the AVG Firewall. Different PC has no issues but is running Windows 7 Ultimate.
It took me a couple of hours to narrow the problem down to AVG. As far as I can tell there was no upgrade performed last night so I cannot understand why this would happen all of a sudden. I didn't even reboot my system before this happened.
I am running SysInfo as recommended in every other comment and have sent it in.
NOTE: I did find a post from Isaac Sogunro and following the steps he outlined, it appears that the firewall is back up and running properly (for now). Hopefully, this fixes the issue for good.
Sorry to know that your facing the same issue.
We can resolve this issue by completely reinstalling AVG program using our AVG remover tool.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
Please feel free to contact us should you need any assistance.
Is there a fix for this as It's only just started to happen! when my free 29 days trial ended, after that, I went back to the free AVG & it's been doing that ever since! Im running windows 7
Sorry for the inconvenience caused.
Have you installed our latest version 2016 of AVG program?
Yes, you are having the latest 2016 version.
We request you to completely reinstall AVG free antivirus using our AVG remover tool and check for the issue.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please feel free to contact us should you need any assistance.
That has made no difference for me, I have just done as you mentioned above! & I still can not open or use I.E so what is the proper fix for this? because the above did not work!
Thanks
We are sorry to know that the issue persists. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
I am also having the same really annoying problem as Richard D.
I am running Windows 7 - 64 Bit.
I cannot open Internet Explorer (tried standard and Without Add-Ons).
I can open Chrome with AVG running. If I temporarly disable AVG then IE works great.
This has happened after I tried the 30 Day Free Trial of Pro which I then declined to take up!
I have looked at numerous sites to try to solve this.
I have downloaded the removal App and re-installed with absolutely no change. I am running the Free Version 16.71.7596 so without the additional Firewall.
Please can someone help - If Richard D is up an running - I need what he has! Thanks.
Sorry to know that you are facing the same issue.
We have sent you the email instructions to get our additional support.
Please check for the email on spam, junk and inbox folders.
I'm actually still no better off! AVG is still blocking (I.E) from opening & to be honest I'm not actually happy with the email instructions sent to me from (AVG) asking for remote-in to my PC...
What I have done is to get around this, is de-installed AVG (which I will not be ever using again anytime soon) & purchased a better anti-virus that does not give me this issue/problem...
If AVG can not actually sort this problem out within there own in-house testing, before they release a version to the public, then why should they ask for remote-in to your PC...I find this unsecure & lasy work practice from them!
So until AVG can sort this out within their own in-house testing & show the public the correct procedure on fixing this issue, I will no longer bother with AVG in the future, which is sad, as I have always found AVG to be a good anti-virus...
I'm actually still no better off! AVG is still blocking (I.E) from opening & to be honest I'm not actually happy with the email instructions sent to me from (AVG) asking for remote-in to my PC...
What I have done is to get around this, is de-installed AVG (which I will not be ever using again anytime soon) & purchased a better anti-virus that does not give me this issue/problem...
If AVG can not actually sort this problem out within there own in-house testing, before they release a version to the public, then why should they ask for remote-in to your PC...I find this unsecure & lasy work practice from them!
So until AVG can sort this out within their own in-house testing & show the public the correct procedure on fixing this issue, I will no longer bother with AVG in the future, which is sad, as I have always found AVG to be a good anti-virus...
Our developers are working on this issue.
Soon they will find a fix and release it in future update.
Your patience is much appreciated.
Thank you.
I am also having the same really annoying problem as Richard D.
I am running Windows 7 - 64 Bit.
I cannot open Internet Explorer.
I cannot open a link with uses Internet Explorer
I can open Chrome with AVG running. If I temporarly disable AVG then IE works great.
This has happened after I made the update to version 16.71.7597 today.
Please can someone help - Thanks.
We apologize for the inconvenience caused.
We understand how something like this can really try your patience.
We kindly request you to please refer the article http://avgclick.me/AddException to add Internet explore exe file to the exception list along with its complete folder and check whether the issue is still persist.
Please feel free to get back to us for further assistance.
Thank you.
Sorry for the inconvenience caused.
We request you to try using the AVG remover tool and install AVG protection multidevice program.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.
To download, install and activate AVG Protection Multi-device, please follow the instructions mentioned in this link: http://avgread.me/1FKGRZI
Please feel free to contact us should you need any further assistance.
I've had to uninstall / reinstall the product completely to solve some issues on client computers, which usually works. I haven't tried it yet on my laptop.
I understand every software product has technical challenges, but this version seems to have been released a little too soon, especially the product update module. Perhaps AVG should just perform a complete uninstall / reinstall during their update as a temporary fix.
I'll update if I find any additional fixes or information.
We regret for the inconvenience caused.
To get this issue fixed we request you to install the normal version of AVG Antivirus free without the AVG Zen part. First you need to run AVG remover tool and then install AVG Antivirus free. To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
To install AVG Antivirus Free 2016 we request you to use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Feel free to contact us for any further assistance. Thank you.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us here www.avg.com/us-en/product-feedback , we would appreciate hearing about it.
AVG Guru
We apologize for the inconvenience caused. We suggest you to temporarily disable your AVG program ( http://avgread.me/1GnMD3N ) to check if the issue persists and let us know. Thank you.
Thank you for the information. Please follow the uninstallation and re installation instructions provided above on this thread to check and resolve your issue. Thank you.
We regret the inconvenience caused. We would like to know whether you have installed AVG free or a paid version in your system? Please feel free to contact us back for further assistance. Thank you.
thank you.
We regret for the inconvenience caused.Could you please confirm whether you are still facing the issue with accessing Chrome after uninstall of AVG? Please feel free to contact us for further assistance. Thank you.
Thank you for confirming that your issue got resolved after uninstalling AVG.
Could you please let us know the name of AVG program installed on your PC, is it trial, free or paid version?
if what your saying is true then its a pretty big coincidence that this has happened to hundreds of people straight after installing avg
We do understand your concern. However, as the issue still persists after uninstalling AVG, there should be some other application causing this issue. Are you having any other AVG program installed in your computer, apart from AVG Protection?
Thank you.
Hello I am having the same issue.
Windows 10 - just updated
AVG Ultimate - firewall blocks all internet traffic. Tried setting it to interactive and no alerts come up and can't use the internet. Had to diable the firewall to be able to get online.
The Windows 10 updates that ocurred today were:
Security Update for Microsoft OneNote 2013 (KB3115256) 32-Bit Edition
Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3176495)
Security Update for Skype for Business 2015 (KB3115431) 32-Bit Edition
Security Update for Microsoft Outlook 2013 (KB3115452) 32-Bit Edition
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - August 2016 (KB890830)
Security Update for Microsoft Office 2013 (KB3115427) 32-Bit Edition
Security Update for Microsoft Word 2013 (KB3115449) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3114340) 32-Bit Edition
I also updated AVG Ultimate but the firewall still doesn't allow any internet traffic.
We regret for the inconvenience caused. We would like to remove installed AVG Ultimate from your system using AVG Remover tool and then try to reinstall AVG Ultimate.
Note: If you have installed any other conflicting programs means please try to uninstall it.
Once you have uninstalled from your system,try to follow the simple steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Please feel free to contact us if you need any assistance. Thank you.
We regret for the inconvenience caused. Do you use a paid or free version of AVG? Is it a latest version (2016) which is up-to date? Have you installed any third party antivirus program other than AVG? Thank you.
We are sorry to know that you were facing the same issue with AVG and then uninstalled it. This indeed disappointing.
This issue will get resolved if we completely reinstall the AVG program using the AVG remover tool.
We will work on this and assure you that this doesn't happen in future.
Thank you for sharing your experience with AVG here.
Case number; 03683639
We apologize for the inconvenience.
Instead of uninstalling AVG, please check if you are able to connect to internet with AVG program disabled temporarily. Please click on this link for the steps to disable AVG temporarily http://avgclick.me/TempDisableAVG
Thank you.
We are sorry to know that the issue persists. In this case, I will email you a link to get connected to the remote support. You can follow the same and the remote technician will fix this issue for you.
Thank you.
We regret for the inconvenience caused. Could you please let us know whether you have tried to disable the AVG program and check whether you could access the Internet?
If not please follow the instructions on the article http://avgclick.me/DisableComponents to disable the AVG program.
Thank you.
Issue resolved (http://support.avg.com/answers?id=906b0000000DNWt).
AVG Guru
Fresh Windows 10 install on a LAN PC in a Windows 2008 domain. Installs fine and works for a while then suddenly stops commnicationg with the Internet, any domain controller and remote admin. Ping works however. A reboot solves it until next time.
I have reinstalled a couple of times after using the removal tool and also turned off AVG filtering in adapter properties but it is still happening. No problem with any other OS on our LAN, predominantly Windows 7.
We are sorry to know that this problem keeps repeating.
We need to analyze the log files of AVG program so that we can fix the issue in future updates.
Are you using the free, trial or paid version of AVG program?
Could you please confirm whether it is the AVG Internet Security Home edition license or our AVG Internet Security Business Edition?
Dan, Business Edition.. You may also want to try this link (http://www.avg.com/ww-en/customer-support-business). This will lead to this further link (https://support.avg.com/business_contact_form?l=en_us&retUrl=business).
AVG Guru
OK Dan, In that case you've adopted the correct procedure to obtain AVG support for your Business Edition.
AVG Guru
We apologize for the inconvenience caused and really appreciate your efforts in fixing this issue. The solution you have provided will be helpful to most of our customers.
Thank you very much for your valuable time and co-operation in bring this to our concern.
Turning the AVG filter driver did not work for me. I have sent a sysinfo file off to AVG and in the meantime have used the remover to uninstall it. Internet has been running fine since but now relying on Windows firewall and no antivirus.
The only things special to this machine are it is running the full Adobe Creative Suite and also PortableApps. I am not sure if something particluar to these software programs is perhaps causing AVG to block traffic?
Thank you for sending the sysinfo file. Your details will be analysed by the concerned team and you can use this link to connect to our support to know the status of your logs http://www.avg.com/us-en/customer-support-business
Thank you.
Dan, I think Karthikeyan (AVG Technologies) was actually addressing the reply to yourself.
AVG Guru
After the Win10 update had rebooted the PC, I had no internet access by browser (I could ping, so the network itself was functional). All other devices were working, so I knew it was an issue specific to my machine. AVG reported a yellow warning symbol stating a firewall issue (thankfully) so I fairly quickly worked out to disable the firewall and got internet access back.
Found this thread and follwed the instructions from Feb (Dave Hanna?) as follws:
Open AVG and Disable the Firewall
on the PC, click on network connection icon (right click Open Network and Sharing Center, on the left menu select change adapter settings) or (left click, network settings, change adapter settings)
right click network adapter (mine was a wired connection called Local Area Connection) and select properties
Find AVG network filter driver and un-check it.
Apply change
Open AVG again and Turn on Firewall.
After that, browsing was working, and as far as I can tell the AVG firewall is on.
Again- 1 PC connected via ethernet cable to router, no internet with AVG firewall on. Other laptops, mobiles and tablets in the house all running AVG work just fine.
Followed Bruce Levitan steps ( first to come with this solution in January) and PC works fine again.
Another problem is AVG pop-ups telling me the connection is not secure/ trusted, although it is my home connection. Clicking buttons for option or 'I trust this network' do absolutely nothing as the pop-up is completely unresponsive.
Useless AVG support, all they can say is we are sorry for your problem and that they understand your frustration ... most probably with an indian accent. Last year with AVG for my household.
It is indeed disappointing when you have to contact us multiple times about the same issue. It could be better if you provide us the screenshot http://avgclick.me/getscreenshot of the exact error you are getting. We would like to inform you that, the popup which prompted with "I trust this network" will appear only at the time of fresh installation of your AVG programs. No worries, we will look into this issue and help you better. Thank you.
Alan, For your info, just in case that you are unaware, you can post the screenshot here in the topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Everything was working fine until I installed AVG Internet Security (I'm a subscriber). I've used the latest version as I'd downloaded it from the internet. Once installed after a few minutes the internet stopped working (though I seem to always be able to google things, but can't get to any sites). I'm using a work computer on the same network which doesn't run AVG (my company opted for Sophos). Both these machines use Win 10 and both connected to the same router through a wired hub.
Based on the fact there doesn't appear to be a good fix above (apart from try to reinstall again), I'm unistalling for the time being and would like to be informed when/if a solution is released or some kind of hotfix. Actually, as I'm typing this, the AVG uninstall took ages, then failed. It's now saying I have to wait for the current program to finish uninstalling, which it isnt. Sigh.
We regret for the inconvenience caused to you. In this case, we suggest you to reboot your device and run the AVG remover tool to uninstall and reinstall your AVG programs. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen. Complete the installation and restart your computer.
We regret for the inconvenience caused.We would request you to try for re-installation of your AVG Network driver updater to get the issue fixed. Please follow the below mentioned steps to get the issue fixed.
Steps:
- Disable AVG Self Protection
- Go to Control Panel -> Network Connections -> right click on the network area which is active -> "Properties"
A/
- If there is "AVG Network filter driver" uninstall it and restart the computer twice
- AVG Firewall initializes auto-repair function so "AVG Network filter driver" should be automatically installed (therefore two restarts are needed)
B/
- If there isn't "AVG Network filter driver" click "Install " -> "Service" -> "Have Disk" -> "Browse" and look for
c:\Program Files\AVG\AVG2015\Drivers\avgfwfd.inf
- Click "Open" button and follow the prompts
- Restart the computer twice
C/
- Enable AVG Self Protection back
If the issue is still persist please let us know, we are here to help you. Thank you.
Blocking all traffic through browsers and we thought it was caused by update from Windows 10.
I cant really see why this hasnt been fixed from your end.
We are sorry for the inconvenience caused.
After installing AVG security program at rare instances this internet connection lost issue occur and the solution is to reinstall the "AVG network driver". The instructions for reinstalling AVG network driver was provided by Aravindh previously.
Once this is done the same issue won't occur.
We apologize for the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Im having the same issue, my laptop and desktop both have the same issue, says its connected but no internet access.
When the pc is on safe mode with networking, it works fine.
We are sorry to know that you are unable to connect to Internet after the installation of AVG. This can happen due to an update error. We suggest you to check if the AVG program in your computer is up to date, if the issue persists, please click on this link for the steps to run AVG repair avgclick.me/RepairAVG
Thank you.
If you are just to say sorry and asking us to try repair, uninstall and re-install solutions, you can forget it and go fly your kite! So deeply disappointed with the quality of your software. Getting worse with each new version. I thought initially the problems came from my modem and/or router. But after wasting so much time troubleshooting, getting you guys to do a "take-over" screen session to install/uninstall and self-troubleshooting, the only problem I concluded lies with your software. After I uninstall AVG, my internet works perfectly and it is faster!! So what kind of software are you selling to your market, and where's the QC and beta testing?! After so many years of using AVG, I am jumping ship!!! You can't even address the problem correctly. So many unhappy customers are complaining in this thread for almost a year, and no concrete solution and/or update have been adrdressed by AVG, SHAME ON YOU! Am asking for refund NOW!
Regret to hear about that. Have you tried to disable AVG Network filter driver and check? If not, please try the steps below:
1. Open Control Panel
2. Open Network Sharing Center
3. Click the link to "Local Area Connection" in the Connections area on the right
4. Click Properties
5. You should see in the list of items one called "AVG network filter driver" - if this has a tick, deselect it and then click OK
6. The remaining windows and then turn the Firewall back on - hopefully this should work!
We do understand how difficult this is for you. In this case, we suggest you to send your feedback on A VG products from this link and this reaches the concerned team http://avgclick.me/AVGfeedback.
Thank you
AVG Guru
Ihave uninstalled the driver and restarted the cmputer twice but still no change. It doesnt seem to matter if the AVG firewall is on or not.
Now what ?
We appreciate your efforts, we apologize. In this case, we request you to reinstall your AVG program to fix the issue. Refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
Then please remove the AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files. Then proceed with the installation as suggested here: http://www.avg.com/us-en/download and check for the issue.
Please feel free to get back to us for any issues with AVG. Thank you!
For a day. The next day, I couldn't access the Internet, AVG wasn't detecting any other devices or PCs on my home network, and I was back to square one. Every single device (Android and Windows 10) could access, as well as send printing jobs to my shared wireless printer.
I printed every single fix on this thread, and unticking the "AVG network filter driver" in the Open Network Sharing Center > Properties panel. That worked for a day. I couldn't figure out why my AVG would still block my Internet access, so I looked at every PC (3 of them) to see what was different than mine.
Mine had the AVG PC Tuneup software, and the others did not. I uninstalled Tuneup, restarted my PC, and I've not encountered any issues. I hope this finally fixes the issue. Time is deadlines, and deadlines are money.
I don't know if this was a coincidence, or not, but I was running Tuneup for months, and AVG Internet Security, as well. The problem started when I upgraded my Internet Security software to the next level (I can't recall what is called, right now - I'm fried).
Tuneup is gone, PC is working with Internet Security upgrade and the Firewall is on (for a whole day, so far!). So, maybe this will shed some light that there may be a conflict.
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I've uninstalled (using AVG Remover), and manually deleted (app data, etc) and reinstalled AVG so many times now it's beyond infuriating. Each time, my internet connection works for a day or two, then everything becomes blocked again.
Is there an answer or and actual fix to this problem, or will I just be told to uninstall and reinstall AVG again? I've been a paid user for years, but as AVG haven't properly addressed this huge problem for its users after 15+ months, they show they're not willing to fix their problems and instead are charging their users for software that makes their computers unusable.
We do understand your concern. However, please be informed that the AVG is working fine in most of the Windows 10 computers. However, in some cases the recent Windows update cause some issue, which are being rectified by AVG. To fix this Internet connectivity issue, we suggest you to try to connect to the web site from Google Chrome browser and see if you still have any issue.
Thank you
Stephen, What's the situ if you disable the AVG Firewall (http://avgclick.me/TempDisableAVG)?.
AVG Guru
I've removed AVG completely and I haven't had any problems in the past week. I'm going to try to install AVG again to see how it takes for it to block my internet access.
I also had a Customer Services operator email me to say that they can provide a remote engineer to connect to my computer to fix the problem --- obviously this will not work if AVG is blocking my internet access.
We regret for the inconvenience cauased. Please try to reinstall your AVG program again. If you are still facing any issues with your Internet Access, please let us know, we are here to help you.
Thank you.
AVG, I'll refer you to my original post, 10th Dec:
I've uninstalled (using AVG Remover), and manually deleted (app data, etc) and reinstalled AVG so many times now it's beyond infuriating. Each time, my internet connection works for a day or two, then everything becomes blocked again.
Is there an answer or and actual fix to this problem, or will I just be told to uninstall and reinstall AVG again?
We are sorry to know that the issue persists. We have emailed you a remote link to get connected to the remote support. Please follow the same and they will fix the issue for you.
Thank you
Hello Anthony,
We suggest not to send multiple post for the same issue. In future please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!.
Please click on this link for the answer for your previous post https://support.avg.com/answers?id=906b0000000DYXx
Thank you.
Have you tried this steps mentioned below (provided earlier on this thread) to fix the issue?
Make sure the Firewall is disabled, then...
1. Open Control Panel
2. Open Network Sharing Center
3. Click the link to "Local Area Connection" in the Connections area on the right
4. Click Properties
5. You should see in the list of items one called "AVG network filter driver" - if this has a tick, deselect it and then click OK
6. The remaining windows and then turn the Firewall back on - hopefully this should work!
We are sorry for the inconvenience caused.
Did you check whether AVG network filter driver is listed on the network properties?
This is happening in our business and we can't spend another day rebuilding AVG, how does this get sorted AVG?
Josh, Are you actually referring to an AVG 'Business products' version?. If so, Have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products.
AVG Guru
However, the only way AVG works is by disabling a part of it... That's funny (not quite!!)
Now I don't know if I am protected enough, because I disabled a part.
----------------------
Maria,
Have you tried this steps mentioned below (provided earlier on this thread) to fix the issue?
Make sure the Firewall is disabled, then...
1. Open Control Panel
2. Open Network Sharing Center
3. Click the link to "Local Area Connection" in the Connections area on the right
4. Click Properties
5. You should see in the list of items one called "AVG network filter driver" - if this has a tick, deselect it and then click OK
6. The remaining windows and then turn the Firewall back on - hopefully this should work!
I will also ask my money back for the VPN as on the offer it doesn't say that browsing with Chrome still has IP leaks (only when you go to troubleshooting of course, then AVG says to change browser... I've been using Chrome for 10 years and I'm not going to change it.).
I paid for both product but enough is enough. Please don't answer with the "I apologize for the inconvenience bla bla". I you want to monetize so aggresively with popup that we end up purchasing your produts, take more care of the functionality and user experience.
I apologize for the delayed response. Please be informed that AVG 2017 don't use the "AVG Network filter driver" as previous versions. Please provide more details regarding what have you been experiencing with your internet. This will help us to assist further.
Thank you.
Firstly, if so many people have the same issue why not just post the answer and stop wasting peoples time? instead of "check your email bla bla crap"
Secondly, the exact same issue is happening on windows 10 with avg updated almost 2 years after the post was made, why the hell am i paying you guys to write shitty code and not fix it? do you not alpha or beta test updatesd before releasing them?
I have 4 computers in the office that have this issue, something that i should have been able to read the thread and find the answer and resolve, now i will be waiting for days to have a response "in my email". you have 24 hours to resolve this issue or i will change to another provider. As other providers take their customers security seriously.
I can understand how difficult this is for you. This issue was resolved in the latest version 17.5.3021 of AVG Internet Security. Please check if you have latest version installed in your computer. To check this open AVG Internet Security->Menu->About.
If you still face after installing latest version of AVG, please let me know, so I can check the same and assist you further.
I understand that you have installed AVG Internet Security 2017 and it's firewall is blocking your internet connection. In this case, I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK and check if you can access all the websites with enabled AVG Internet Security.
Best regards,
Alok.
send analytics, un-install, re-install, follow the advice from other users, as we would have followed their advice also 😊.
In this day and age one does not have the time to babysit a company, its products and support.
Should AVG not be able to provide a solution then acknowledge this.
Except for the financial loss, it is far easier to move onto another protection system than to put up with the nonsensical replies from AVG.
We're sorry to know that you feel this way.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Matt Higgins
Ok so I managed to fix my issue by doing the following steps.
1) Go to http://www.avg.com/tools#tba3
2) Go to the installation tab and download AVG remover.
3) Once uninstalled, go onto MY AVG account and redownload the AVG you are subscribed to.
4) Close all browsers and programs
6) Reinstall AVG
7) Once installed login to your AVG account when the profram requests it
8) Once logged in and finished setting up it will ask you to OPEN BROWSER with a big green link at the bottom of the AVG App
9) Click this, agree to let AVG install and change everything - you can change your homepage etc back later if you want.
10) Once it's all done that should be it.
It worked for me anyway - hopefully this will help some of you