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ShowAll Questionssorted byRecent Activity
Claire PoynerClaire Poyner 

My account - login

I don't know if it's because my email which I used to download AVG Free is a mail@ email, but when I try to login I get " Please verify your email by clicking the link in the email you received after you created your AVG MyAccount. Resend the email. "
There has been no verification email for the past 24 hours. I always check the spam folders.
Consequently I couldn't log in to the support community either (I'm using another email address).
I wanted to know if I can transfer the AVG software which I paid for and used on my old computer, to my new one. It expires in March next year (and although I couldn't get a verification email, I did get an email telling me when it expired and what the license number is.
Thanks!
Balasubramanian SBalasubramanian S (Avast) 
Hello Claire,

We sincerely apologize for the inconvenience caused.
For your AVG my account issue, we will have to get the email address that you used so we request you to post the issue on our Facebook support page so we can get the email address via private message and assist you further. Here is the AVG Facebook support page link: https://www.facebook.com/AVG .
Yes, you can transfer the AVG license from old to new computer. Please follow the instructions as mentioned in this link: http://avgread.me/1xg9gDQ .
Thank you.
Kurt ankerKurt anker
Hi I have bought and installed teh proversion antivirus on my laptop and galaxy tab but when i click on the same link to download the proversion on my Galaxy Android s5 it only dowloads the free version not the proversion. How do i get my paid proversion on the phone?
see less...
KarthikeyanKarthikeyan (Foundever) 
Kurt, I understand your concern on this activation.

Please open AVG AntiVirus free installed on your tab, click on "Menu > AVG Account > login with the AVG My Account" and product will be activated within few moments.
Anthony WilsonAnthony Wilson
It's driving me crazy. I want to extend my AVG protection paid for on my laptop to my tablet.  I have paid another fee although my original understanding was that the protection product would cover all devices.  I have received Ann email saying click here which does not work If I access my account all that happens is I get routed to a sales pitch. When  I transferred protection some while ago from a defunct laptop to my new one it was all quite smooth and I got help online. This community is absurd as it is just other fellow sufferers.
Alok KumarAlok Kumar (Avast)
Hello Anthony,
We will help you sort it out. Send us a private message with your email address on our AVG Facebook support page link: https://www.facebook.com/AVG and we will do our best to assist you. Also let us know the tablet operating system (Android/Windows).
Regards,
Alok.
william brownwilliam brown
How do I see the total policies on my account I want to print off for safe keeping

w.brown195@btinternet.com
-980888528-980888528 (Avast)
Hello William, 
You have AVG Ultimate in our records which is valid till 2020.11.29. 
Would you like to get Invoice of this product? 
You can see this purchase on your AVG My Account -> My Products tab. 
Pat HinardPat Hinard
I have purchased AVG tune up but cannot activate it .What do I do.
-980888528-980888528 (Avast)
Hello Pat, 
We will help you with it. Do you see AVG Tuneup icon on your desktop screen?
If so, refer the below article to activate AVG Tuneup: 
https://support.avg.com/SupportArticleView?urlname=Activate-TuneUp 
You can locate your activation code under AVG MyAccount page. 
We are here if you need further help. 
Pat HinardPat Hinard
I renewed my subscription for Driver updat last month but have received a message to say it has expired.Please advise what is
-980888528-980888528 (Avast)
Pat, 
Yes, your AVG Driver Updater has been renewed recently. Please reactivate AVG Driver Updater: https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Driver-Updater using its new license number to fix this expired message. 
We have resent the order confirmation email to retrieve your new license number. 
Please check and let us know if you need further help. 
Asvin PatelAsvin Patel
Valid AVG Internet Security keeps reverting to AVG free tryed deleting and restailling but does not work 
[email address removed]
-980888528-980888528 (Avast)
Hello Asvin, 
Let's have a look at it together. Yes, you have AVG Internet Security until 2019.7.15. 
Have you activated this product using your activation code after reinstallation? If not, refer this https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security article to activate AVG Internet Security using its activation code. 
You can find this code on your AVG MyAccount page. 
Jerry ShottsJerry Shotts
do I need to set up 2 separte accounts for each device that's going to be protected
-980888528-980888528 (Avast)
Jerry, 
Let us explain this for you. Your products will get activated using its activation code on multiple devices. It's not necessary to create 2 separate accounts. You can retrieve the activation code from your AVG MyAccount.
John OakesJohn Oakes
I have cancelled my subscripton of Internet security which expires on the 15th of August this year but I still keep getting messages saying it needs to be renewed can you please confirm that it has been processed and that you will not be taking the money out of my account.  Thank you.
Balasubramanian SBalasubramanian S (Avast) 
Hello John,

To check your account details, we request you to contact our chat team using this https://support.avg.com/support_sales_chat?l=en link.
If not, you can create your own post on this community, so we can get the account details from it.
Thank you.
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