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david mcadam Subscription renewal
I recently received notification by email that my subscription for AVG internet security had been renewed. I did NOT receive prior notification and I did not give permission and nor did I want it renewed. I sent you an email on 18 May informing you of this and to confirm that I DID NOT WANT IT RENEWED. I also said I did not want any subscriptions renewed in future and requested that you confirm in writing by email that this has been done. You have not replied.
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
I also could not find any previous contact using your email address.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
All Answers
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
I also could not find any previous contact using your email address.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
From: Dave McAdam [email address removed]
Sent: Wednesday, May 30, 2018 4:49 PM
To: 'avg.cs@digitalriver.com'
Subject: Customer Service - Subscription renewal
I have tried various email addresses to contact you, all without success. Hopefully this will reach you as previously I have only had a NO REPLY response.
Please confirm receipt of this message and confirm that you have actioned my request. For clarity I attach previous correspondence as you claim you do not receive my emails.
Order details
(order number removed)
Renewal date: 18 May 2018
Payment details
Card ending ****************
Subtotal: £41.66
Tax: £8.33
Total: £4999
Alok
Thanks for your prompt and I would comment as follows
1. I did not realise I had agreed to automatic extensions of the subscription when I originally purchased it. Obviously I do not want this and I trust you will not do this in future.
2. I did not receive an email confirmation 30 days prior to the latest order otherwise I would have cancelled.
3. No, I will let the purchase run so under the circumstances I don’t want a refund.
Please note as I said in my email I do not wish for any renewal of ANY of your products and I would appreciate your confirmation in writing that this has been actioned.
Thank you
Regards
David McAdam
We request you not share the order number or email address on a public post.
In our initial reply, we asked whether you would like to get refund for the charge debited for AVG Internet Security - Unlimited (1 year subscription) renewal.
Since we didn't receive a response, we didn't proceed further on this matter.
As per your request, we have cancelled the auto renewal for AVG Internet Security and TuneUp - Unlimited Devices.
Feel free to contact us if you need further help.
We are sorry to hear this.
Please contact us through private post in order to locate your account details.
If you wish to renew your subscription, you can contact our sales team. They will help you to renew your subscription https://support.avg.com/support_case_chat?req=a200N000001HSIZQA4ivhKu